Call Centre Agent at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) Plc is the largest Nigerian power distribution company. It is based in Ikeja, capital of the state of Lagos. The company emerged on November 1, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

Jobs at Ikeja Electricity Distribution Company, provides vast opportunities for career development, great work environment, professional development and competitive remuneration.

Applications are currently welcomed from interested and qualified candidates to apply for the role of Call Centre Agent at Ikeja Electricity Distribution Company (IKEDC).

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

ROLE ACCOUNTABILITIES

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers’ account.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Join any of these WhatsApp Groups to receive Prompt Job Alert on WhatsApp

Qualifications and Requirements:

  • This role requires a first degree or its equivalent diploma qualification.

Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies

  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills
  • Good Analytical skills
  • Commitment to Task.

iR Job Alert

Never Miss Any Job Openings. Let us inform you whenever a New Job is OPEN. Join iR Job Alert



Method of Application

Qualified and interested candidate should Apply by Clicking the Button below.

Deadline: March 15, 2023

Check Intel Region Jobs for more available opportunities.

Share an update or tip with us on WhatsApp: 07064212243 intelregion.com@gmail.com

Receive Job Alerts through our Social Media Channels:

NOTE: Intel Region Jobs (iR Job Alert) is the leading job informant in Nigeria and not necessarily an affiliate of the employer’s company.

- Advertisement -