Phillips Consulting Limited – We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants.
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Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques.
Applications are invited from interested and qualified candidates to apply for the role of a call center agent at Phillips Outsourcing Services.
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Call Centre Agent
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
Responsibilities:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications and Requirements:
- Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa
- Candidates must reside in Onipanu and its environs
Qualification:
- BSC/HND ONLY Graduate
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
- Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
SALARY: 80K NET +OTHER BENEFITS
2023 ONGOING JOBS
Payroll Accountant
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Registration & documentation of newly employed workers
- Management of sick leave days for employees
- Calculation of entitlements of employees who have left the company
- Liaising with Pension Fund Administrators (PFA)
- Calculation of employees monthly salaries
- Generating monthly salary reports and processing of all statutory remittances (P.A.Y.E., Pension, insurance reports, NSITF, Union dues e.t.c.)
- Supervision of payroll officers and processing of employee id cards
- Perform any other functions requested by the Payroll Manager and Head of HR.
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Qualifications and Requirements:
- Candidate must have previous experience preparing payroll on an ERP software (Microsoft Dynamic Business Central/Sage/ Oracle) and be proficient in Microsoft excel
- Please note that people who use excel as the software for processing payroll should not apply
- Candidate must have proven work experience as Payroll Specialist in a reputable organization
- Minimum of 5 years’ experience in a relevant role.
SALARY: 300,000-350,000
Method of Application
Interested and qualified candidates should forward their CVs to: recruitment@phillipsoutsourcing.net using the position as the subject of the email. (Tip: Learn how to write a Professional CV).
Deadline: August 27, 2023
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