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Sunday, February 5, 2023

Career Opportunities at 9mobile Nigeria

9mobile Nigeria is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to provide a broad range of telecommunication services nationwide across the voice, data and enterprise services spectrum.

9mobile Nigeria has taken a leading role in the market for exceptional Customer Experience, Quality of Service, and Innovation. At 9mobile, Innovation is not just a buzz word; it is about how the company brings meaning into people’s lives, and relentlessly pushes the frontiers to find new ways to solve everyday challenges.

Applications are invited from interested and qualified candidates to apply for the career opportunities at 9mobile Nigeria.

Job Specifications:

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Job Description:
  • Manage the operation and maintenance of Circuit Switching (CS) and PS VAS systems and provide high level support functions on VAS equipment.

Principal Functions
Tactical:

  • Assist the Head, CIVE Operations in communicating the unit’s direction and objectives to all staff.
  • Keep abreast of global and local best practice as it relates to the team/ function’s activities.
  • Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
  • Assist in identifying required resources, personnel and funding to achieve the unit/function’s strategy.
  • Establish and manage service levels with key internal and external stakeholders.

Operational:

  • Lead the CS VAS Operations team to ensure the optimal performance, operation and maintenance of EMTS’s circuit switching systems and VAS nodes.
  • Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS’s network.
  • Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC,IPCC, SCG, etc., as required to prevent, isolate, and resolve network faults.
  • Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
  • Implement pacification scheme when platform operation issues arise.
  • Focus on users experience, provide service UI and logical flow improvement suggestion, support content operation and promotion.
  • Establish operation methodology based on deep understanding of mobile internet and telecom VAS operations
  • Review recommendations of the internal audit function relating to CS VAS system policies, standards, guidelines and operations and take action as required.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Troubleshoot system and network problems diagnosing and solving hardware or software fault.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Head, CIVE Operations.
  • Perform any other duties as assigned by the Head, CIVE Operations.
Qualifications and Requirements:
  • Minimum of a Bachelor’s Degree in Computer Science / Electrical Engineering / technology related field.  
  • Minimum of Six (6) years work experience in VAS solution with at least three (3) years in a supervisory role
  • Familiar with VAS equipment and platform
  • Working knowledge of Microsoft IIS and ASP. Net; Web/internet content filtering
  • IP Technologies
  • Knowledge of Database Management and SQL query
  • Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
  • Domain name, service configuration and management,
  • Programming skills: Java
  • Good communication skills and strong customer – centric focus

Senior Engineer, Carrier and Roaming

Job Specifications:

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Job Description:
  • Support both PS and CS Core network roaming activities andimplementation.
  • Coordinate all roaming related troubleshooting, fault analysis, network audit and performance improvement measures – preventive maintenance.
  • Conduct roaming audit and performance improvement activities on the network nodes for both data and carrier services.
  • Ensure international carrier activities are in line with all agreed SLAs & KPIs.

Principal Functions

  • Supervise core network operations and maintenance activities.
  • Perform roaming integration and performance improvement.
  • Configuration and implement both of voice and data roaming across network elements
  • Ensure international KPI are sustained for calls to various destinations.
  • Ensure proper documentation of all roaming configuration.
  • Perform network impact analysis of software upgrade for core nodes.
  • Maintain snag/ fault lists and follow up with vendor on clearance.
  • Analyse performance reports and proactively resolve core network challenges.
  • Specify and review the performance measurement counters.
  • Perform core network audit and optimization on core nodes.
  • Lead the troubleshooting of core network operations challenges and create solutions.
  • Generate core network operations daily traffic and KPI trends.
  • Perform periodic reconciliation of HLR profile and templates against business requirements.
  • Perform other tasks as may be assigned by the Manager Carrier and Data services.
Qualification and Requirement:
  • First Degree or equivalent in Electrical / Electronic Engineering, Computer Engineering and/ or any other relevant discipline.
  • Minimum of four (4)years directly relevant post NYSCwork experience with relevant vendor core nodes

Knowledge:

  • Excellent communication and interpersonal skills.
  • Excellent problem-solving skills.
  • Good time management skills.
  • Good reporting skills.

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

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Senior Engineer, Data Carrier Operations

Job Specifications:

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Job Description:
  • Perform PS-CORE end to end troubleshooting, conduct Packet core health checks, and carry out end to end KPI analysis and Performance optimization
  • Ensure the implementation, maintenance and operations of Packet switch nodes and effectively monitor all data related links.

Principal Functions

  • Ensure prompt integration of SGSN/GGSN/MME/PGW/SGW nodes across the network and ensure effective operations and its maintenance.
  • Ensure prompt integration of data roaming and resolution of related challenges.
  • Analyze, prepare, implement and verify the configuration and integration of nodes, network and/or system within data service.
  • Co-ordinate the integration of new BSC, RNC and eNode B to the packet nodes.
  • Ensure implementation of various caching solutions and resolution of challenges.
  • Follow up on data network activities on daily basics and ensure fault free network.
  • Perform impact analysis of software upgrade and provide recommendation
  • Co-ordinate routine maintenance of PS Datacom switches, firewall and routers in line with standard policies and procedures.
  • Troubleshooting/Faultfinding/RCA in configuration/hardware/software.
  • Deployment and Integration of new routers, switches and firewall on the network across various OEM (Huawei and Cisco) product lines on the core network.
  • Ensure effective analyses of the Packet performance reports and proactively resolve any challenges
  • Ensure integrity of public IP address against vulnerabilities.
  • Integration and troubleshooting of VPN deployed on the network
  • Perform PS Core Audit activity and resolution on identified loopholes
  • Ensure that the PS Core nodes availability targets are achieved
  • Perform any other duties as assigned by the Manager, Carrier and Data Services
Qualification and Requirement:
  • First Degree in Electrical / Electronic or Computer Engineering.
  • 5 years of experience in telecommunication sector.
  • Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH)protocols
  • Excellent working knowledge of EPC/IMS/LTE architecture, interfaces and procedures, with understanding of key LTE associated technologies and functionality including IMS, VoLTE, SRVCC and CSFB
  • IP Knowledge with minimum certification as CCNA (will be an added advantage)
  • Good working knowledge of 3GPP, IETF and GSMA standards and architectures
  • Knowledge and basic experience in cloud infrastructure and network function virtualization.

Knowledge:

  • GPRS (SGSN/GGSN)operational experience with focus on troubleshooting
  • Fault analysis& Performance reporting/analysis.

Skills

  • Personal Effectiveness
  • Problem Solving
  • Teaming

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Manager, Core Products

Job Specifications:

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Job Description:
  • Manager Core Products will be responsible for developing the segment’s plan in line with the Consumer Segment’s strategy and also manage the execution among cross functions within the company.
  • Drives the implementation of strategies/initiatives targeted at EMTS’s Consumer segment that ultimately maximize market penetration, growth, and profitability. The Manager Core Products will be responsible for product & pricing, route to market, advertising and promotion strategies for the Segment.

Principal Functions
Tactical:

  • Develop initiatives for market penetration and growth of EMTS’s market share volume and proffer recommendations to the Head, Product & Digital Services. Includes End-to-end management of existing products and innovation to create new propositions and related profit streams.
  • Responsible for driving the overall revenue and closing subscriber base for the Consumer Segment within EMTS.
  • Responsible for driving acquisition and retention on all value propositions within the Segments.
  • Spearhead the development and rollout of consumer promotions aimed at growing the company’s volume market share.
  • Take a lead role in the drive for growth of volume market share of EMTS’s subscriber base
  • Collaborate with the CVM and research teams to develop consumer marketing insights aimed at acquiring intelligence on the preferences and behavioral patterns of the consumer market within the Nigerian operating environment and converting opportunities into measurable initiatives to meet customer needs.
  • Coordinate cross-departmental teams and other relevant internal and external contacts to develop and maintain a thorough route to market strategy for the Segments.
  • Liaise with the Brand and Experience division in defining effective channels for communicating defined/approved initiatives aimed at creating awareness in the consumer markets.
  • Liaise with the relevant marketing divisions/units to ensure successful launch of products targeted at EMTS’s consumer market.
  • Develop a customer lifecycle extension plan for EMTS’s consumer market segment and proffer recommendations to the Head, Product & Digital Services.
  • Propose new product initiatives/options for convergence targeted at EMTS’s consumer market segment to the Head, Product & Digital Services.
  • Provide clear direction, set targets, prioritize task and assign responsibilities to each member of the team.
  • Implement initiatives to drive sub-urban penetration and harness opportunity in non-metro focused locations
  • Provide recommendation on planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Product & Digital Services.
  • Perform any other duties as assigned by the Head, Product & Digital Services.
Qualification and Requirement:
  • First Degree or equivalent in a numerate discipline.
  • Minimum of six (6) years relevant work experience.
  • Knowledge of Marketing Strategy and execution
  • Knowledge in Management of Product and Services
  • Knowledge in Communication Strategy
  • Analytical skills
Explore More Opportunities

Senior Engineer, PS Core Operations

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Perform PS-CORE end to end troubleshooting, conduct Packet core health checks, and carry out end to end KPI analysis and Performance optimization
  • Ensure the implementation, maintenance and operations of Packet switch nodes and effectively monitor all data related links

Principal Functions

  • Configure and integrate different nodes and solutions for both new and existing networks.
  • Analyze problems and identify suitable solution to these problems.
  • Working on complex troubleshooting, using support tools, standard processes and procedures
  • Co-ordinate the integration of new BSC, RNC and eNode B to the packet nodes
  • Integration and deployment of caching solution on the network, alongside its operations and maintenance.
  • Follow up on data network activities on daily basics and ensure fault free network.
  • Perform impact analysis of software upgrade and provide recommendation.
  • Co-ordinate routine maintenance of PS core network elements in line with standard policies and procedures
  • Generate Change Request and develop scripting for implementation for Packet nodes.
  • Ensure effective analyses of the Packet performance reports and proactively resolve any challenges
  • Ensure integrity of public IP address against vulnerabilities.
  • Integration and troubleshooting of VPN’s deployed on the network
  • Perform PS Core Audit activity and resolution on identified loopholes
  • Ensure that the PS Core nodes availability targets are achieved
  • Perform any other duties as assigned by the Manager, PS Carrier.
Qualification and Requirement:
  • Minimum of Bachelor’s Degree in Engineering or equivalent
  • Domain experience:(Packet core) minimum of 4 years.
  • Very good knowledge of Huawei Packet Core nodes, SGSN, MME, GGSN, S- GW and P-GW
  • Good Understanding of Packet Core Surrounding Nodes (Like VOLTE, SCG, Charging Nodes, etc.)
  • Good knowledge of Policy server (PCRF, PCEF), DNS
  • Familiar with virtualization and the Cloud Systems
  • Excellent IP background.

Knowledge:

  • GPRS (SGSN/GGSN) operational experience with focus on troubleshooting
  • Fault analysis & Performance reporting/analysis

Skills:

  • Personal Effectiveness
  • Problem Solving
  • Teaming

Behavior

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

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