MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.
It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Applications are invited from interested and qualified candidates to apply for the Job Opportunities at MTN Nigeria.
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Rivers | Nigeria. See other Jobs in Rivers
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Job Description:
- Assist the sales team in defining corporate clients technical needs with Network Group
- Assist the BAC and Sector Manager in technical presentation to clients
- Identify and tailor technical solutions to suit client needs
- Analyze, develop and implement solutions for optimum data usage
- Monitor and control products implemented
- Assist the sales teams with new business growth by defining corporate client’s technical needs.
- Define clients’ technical requirements
- Project manage the technical solution delivery to clients (requirements gathering, design/configuration, Proof of concept, and implementation)
- Disseminate technical information to the entire salesforce
- Provide technical and system solution support to the business solution’s sales team
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Qualifications and Requirements:
- First degree in any related discipline
- Fluent in English
Experience:
- 3 – 7 years of experience in an area of specialisation; with experience with working with others
- Experience working in a medium organization
- Experience in technical sales preferably in the telecoms environment.
- Business processes and Strategic planning implementation
Assistant - Administrative Assistant. - Chief Executive Officer Office
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Assist in providing reliable and efficient administrative support services to direct report and the CEO
- Monitor appropriate utilization of office supplies
- Raise all requisitions for the department
- Process all departmental cash advances and expense reimbursements.
- Provide administrative support for reception management and receiving of Visitors, keep visitors log book
- Handle and receive internal and external designated correspondence and send to the respective Departments where applicable
- Ensure security of records (files, etc.) and archival systems
- Provide administrative support during meetings – Organizing and effective planning
- Assist to organize staff travel and accommodation – local and international
- Support social events connected to the CEOs office and give administrative assistance for the success of the programs/events.
- Escalate customer issues and ensure resolution and feedback from the CEOs office
Qualification and Requirement:
- First degree in any related discipline
- Fluent in English
Experience:
- 1- 3 years’ experience which includes:
- Experience working in a small to medium-sized organization
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Analyst - Enterprise Risk Management
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Performing information security gap analysis and remediation, Quality Assurance reviews of IT Controls, Developing IT and Information Security policies.
- Perform pre and post-implementation reviews of system implementations or enhancements.
- Conduct Vulnerability Assessment, penetration testing, and Security review of internal applications and their supporting infrastructure.
- Perform critical analysis and evaluation of risks for relevance and ease of exploitability.
- Coordinate and facilitate the development and implementation of IT risk management policies, guidelines, methodologies and initiatives for proactive risk management
- Conduct business reviews to identify single points of failure within MTN’s IT infrastructure and develop action plans for addressing them.
- Recommend, manage, and implement required changes to IT risk and security policies and procedures
- Support the integration of IT risk management practices into Information Technology functions and other business areas
- Work directly with departmental heads to facilitate information security risk assessment and risk management processes and to identify acceptable levels of residual risk
- Assess threats and vulnerabilities regarding information assets and projects and recommend the appropriate controls
- Ensure plans, policies and procedures of IT processes are aligned with acceptable standards
- Support IT teams in developing risk management initiatives across MTNN and monitor Key Risk Indicators (KRIs)
- Communicate with multiple departments to resolve technical and procedural information technology risks
- Serve as the focal point for IT control incidents, ensuring dissemination and embedding of learnings points from the incidents.
- Coordinate the update of IT risk event database with event/ near misses and agreed action plans
- Monitor the resolution of issues identified to ensure risks are resolved in accordance with risk management standards
- Prepare and circulate updates on industry-related events, regulatory directives and lessons arising from risk events/near misses to management
- Stay abreast of trends in agile IT risk governance, policies and procedures and other external changes that may impact the Company
- Serve as Subject Matter Expert (SME) for performing vendor risk assessment to improve the overall vendor risk posture
- Responsible for reviewing and monitoring information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security.
- Support ISO 27001 re-certification reviews and validation activities.
- Maintain all MTNN ethical standards and ensure Risk Management activities are carried out in compliance with ISO 31000/COSO standards as well as MTNN’s risk management methodologies.
- Identify and analyze the areas of potential risk threatening MTNN’s assets, earning capacity, and conduct risk scoring and impact assessment within MTNN.
- Perform in-depth evaluations on key risks within the organization and assist the business in developing risk prevention strategies.
- Evaluate risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) and make necessary recommendations.
- Support development of reports to the Board Risk & Compliance Committee on a quarterly basis; and ensure preparation of ERM reports to stakeholders when required.
- Liaise constantly with Senior Management and Executives on various technology risk matters especially tracking ownership and mitigation of risk items identified as well as train relevant stakeholders and staff on risk matters; champions on the use of Archer eGRC software, on an on-going basis regarding ERM projects.
Qualification and Requirement:
- First degree in a numerate discipline (IT or computer science preferred)
- CISA/CRISC certification or other IT-related certifications
- Fluent in English
Experience:
3 – 7 years’ experience which includes:
- History of risk management engagement (either as Risk personnel or in Risk Management Consulting)
- Experience in IT Audit or IT risk management
- IT governance proficiency
- Experience with exception reporting, assessment, documentation, implementation and/or design of internal controls.
- Information systems risk management, control standards, business continuity and information security
- Project management
Paralegal - Commercial Legal
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Provide administrative support for day-to-day activities of the General Manager (GM) Commercial Legal office.
- Cross check documents for GM Commercial Legal review to ensure quality control and compliance to MTNN policies, writing minutes of meetings and produce memos for review.
- Perform quality control checks on GM Commercial Legal presentations, ensuring proper formatting and elimination of errors
- Develop and maintain an efficient documentation and filing (electronic and hard) process, assisting in filing of statutory documents.
- Make efficient travel arrangements for the GM Commercial Legal office.
- Coordinate social events connected to the GM Commercial Legal office, preparing cost estimates, managing budgets and coordinating all activities for the success of the programmes/events.
- Respond to customer queries and requests on non-technical issues and escalate to GM Commercial Legal where necessary.
- Handle GM Commercial Legal internal and external designated correspondence, processing all requisitions for the GM Commercial Legal office.
Qualification and Requirement:
- First degree in any related discipline
- Fluent in English
Experience:
- 1-3 years’ experience which includes:
- Experience working in a small to medium-sized organization
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Advisor - Learning Delivery
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Assist in developing, delivering and evaluating learning and development solutions in accordance with the Systems Approach to Training design.
- Facilitate (designing and implementing) specific and Operations training program.
- Conduct training needs assessments, design and conduct learning assessment materials.
- Review feedback from training evaluation and the effectiveness of training and course outcomes and identify areas of improvement
- Facilitate training program and ensure adherence to set standards for an effective learning environment.
- Training curriculum development and continuous review to ensure program relevance.
- Act on research outcomes on performance of various departments and Frontline Staff and draw up training plan in agreement with the recommendations of each research outcome.
- Attend to enquiries concerning Learning and Development issues in the organization.
- Conduct “train the trainer” sessions for Learning Services training facilitators.
- Organize program event invitations, registration (invite acceptance) of participants and managing queries on the program.
- Co-ordinate services for the program, such as accommodation and transportation for participants, facilities(venue) set up, catering, signage, display, special needs requirements, audio-visual equipment, printing of require materials etc.
- Plan entertainment for the program participants
- Engage with program requesters, service providers and external facilitators to plan scope and format of the program, to establish and monitor budgets and to review administrative procedures and progress of the program.
- Document all program related activities such as the program roll out plan, participants history, Industrial Training fund processing.
- Provide required support in driving and implementing business initiatives of assigned divisions.
- Project participation.
Qualification and Requirement:
- First degree in any related discipline
- Fluent in English
Experience:
3 – 7 years of experience which includes:
Experience working in a medium-sized organization
Manager - Technology Audit
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Plan Technology related audit engagements, oversee a team of auditors and ensure engagement conducted is in compliance with MTNN and relevant standards.
- Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
- Develop and record a plan for each Technology related engagements reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that Technology environment.
- Ensure efficient and effective execution of annual audit plan, track and monitor outsourced engagement where necessary.
- Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive where necessary.
- Interact with staff, Audit Managers, General Managers, consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the Technology Audit function
- Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
- Manage expertise and resource planning and requirements for Technology related Audit assignments, special assignments and management requests.
- Manage the audit assignments’ progress and escalate any roadblocks to completion to Management for intervention and resolution.
- Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting processes and procedures
- Implement the audit program, recognize control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit.
- Review the audit programs to ensure the appropriate testing mechanisms.
- Communicate the results, findings and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the Senior Manager: Internal Audit
- Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function
- Strategic Partnerships with MTNN leadership team to drive awareness on risk management, internal controls and corporate governance issues.
- Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics.
- Support the Senior Manager: Internal Audit in coordinating with the External Auditors where needed and facilitate their fieldwork within MTN
- Report on an ad-hoc basis on specific projects as and when necessary.
- Actively ensure internal audit processes are in line with the Group Internal Audit methodologies and IIA standard.
Qualification and Requirement:
- B.Sc./B.Eng./HND Electrical/Electronics, Computer Engineering, Computer Science, Telecommunication, Network Engineering or related discipline
- CISA and/or CIA
- CISM, CISSP, CCNA/CCNP and any other technical certification considered relevant would be of added advantage
Experience:
3 – 7 years’ experience which includes;
- Experience across diverse cultures and geographies is advantageous
- Telecom experience or previous work experience with auditing firms
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Senior Manager - Business Assurance Support
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Support the formulation of MTN Nigeria’s Business Assurance strategy, with a strategic perspective on risk affecting MTN’s revenues.
- Responsible for proactive identification, prevention and management of fraud risk across MTN Nigeria.
- Manage and support Business Assurance(BA) technology vendors, including service and product lifecycle, user requirements management and development pipelines.
- Responsible for measuring and reporting the financial leakage of MTN Nigeria to local management and MTN Group function.
- Support the business assurance transformation of the fraud team, creating specialist sections including detection and investigations to improve efficiency.
- Ensure strict compliance to group reporting standards and motivate the BA in delivering reports per timelines.
- Keep abreast on fraud risks, technology trends, assurance standards and governance risk impacting MTN Nigeria revenues.
- Support technology-related leakage risk insight and dissemination that allows MTN to effectively manage its technology infrastructure and supplier relationships in recovery and prevention of loss.
- Improving awareness and influencing of MTN Nigeria in relation to fraud risks, technology and reporting.
- Responsible for improvement to MTN Nigeria Technology infrastructure towards leakage risk mitigation.
- Working in a collaborative manner with Group IS Security in proactive mitigation of cyber-crime risk, especially on BA technology.
- Responsible to ensure that the strategy, design, implementation and management of assurance systems is effective.
- Support the design, implementation and management of RAFM technology frameworks for OPCO retained organizations to use in the effective, implementation, maintenance and support of business systems.
- Responsible for technology-related training and development needs of the MTNN RAFM function, with close interworking with Learning and Development and local OD teams in order to ensure learning paths are defined and managed.
- Support the decision-making process in relation to partner and vendor selection, deployment and management to ensure the safeguarding of service revenues and profits.
- Represent the BA department at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the MTN Nigeria standards, reporting, policies and financial results.
- Support the MTN Group RAFM business planning, budgeting and quarterly forecast process. This includes the setting and managing of resourcing, investment and target setting.
- Support both internal and external audit processes, be the catalyst between BA and IT for data/information sourcing and collection.
- Maintain a structured risk assessment of the business and develop a priority approach to risk control
- Actively participate and provide guidance from revenue assurance perspective during development and/or implementation of new products, service platforms, IS and network application and integration
- Maintain in-depth understanding of industry trends relative to revenue risk and loss avoidance.
- Maintain continuous review and update of the unit’s PPPs as changing conditions warrant and the business grows.
- Be Responsible for continuous improvement and special projects to identify new revenue opportunities;
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train Revenue Assurance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Qualification and Requirement:
- First degree in Data Analytics/Engineering/Accounting/Finance/Audit/other Numerate Disciplines
- Post Graduate Qualification – CISA/CISM/CRISK/MBA/ACA/ACCA/Fraud Certification(CFE) will be an added advantage
- Previous telecom/banking fraud experience will be an added advantage
- Fluent in English
Experience:
9 – 17 years’ experience which includes:
- At least 5 years in a Fraud Management role in an global telecommunications company.
- At least 5 years in relevant sector/industry relevant role, i.e. banking, finance, technology.
- At least 2 years of experience in systems audit and/or advisory organizations.
- Experience working in a global/multinational enterprise with experience working in emerging markets.
- Proven track record of technology transformation involvement and part of the delivery team.
Manager - Business Assurance Change Management
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Act as the lead change agent supporting the revenue assurance transformation into Business Assurance(BA).
- Leverage data analytics to have an instant view of business risk areas, for fast detection of anomalies that might have significant impact on MTN Nigeria.
- Support the formulation of MTN Nigeria’s Business Assurance strategy, with a strategic perspective on risk affecting MTN’s revenues.
- Lead the change management team on all change related activities that impact MTN Nigeria financials and involving systems, services and products.
- Work with key stakeholders in Commercial, IT and technical teams on design aspects that will mitigate financial risks.
- Be the focal point when major incidents occur, taking the lead to manage the incident and reporting that is escalated to senior management.
- Monitor major financial risk areas for possible undetected leakage or abuse. Utilise data analytics and other tools to obtain customer insights.
- Keep up to date on all products and services before implementation. Interact with Group RAFM team to obtain intelligence on new upcoming products/services.
- Support change-related leakage risk insight and dissemination that allows MTN to effectively manage its processes and external relationships in recovery and prevention of loss.
- Improving awareness and influencing of BA in relation to change and incident management.
- Working in a collaborative manner with Strategy & Innovation department to ensure process designs are adequate and workable.
- Responsible for ensuring that the strategy, design, implementation and management of change management processes is effective.
- Support the design, implementation and management of BA technology to ensure effective implementation, maintenance and support of business systems.
- Responsible for providing training and knowledge share sessions within BA and the finance department, in relation to products and services.
- Represent the BA department at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the MTN Nigeria standards, reporting, policies and financial results.
- Support the MTN Nigeria business planning, budgeting and quarterly forecast process. This includes the setting and managing of resourcing, investment and target setting.
- Support both internal and external audit processes, facilite the understanding of processes, products and services. Where available provide walkthrough documents to assist in understanding.
- Support commercial and technical teams in revenue impacting change activities
- Support commercial and technical teams in the testing and delivery of new products, campaigns, services and systems
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Highlight and communicate revenue losses to senior management within agreed timescales.
- Provide input into the operational planning for the Revenue Assurance and Fraud Management team, identifying ways to design systems and processes in order to prevent revenue leakage and minimize risk to the organization.
- Understand the governance requirements of the organization as they relate to Revenue Assurance and Fraud
- Delivery of the design and implementation of a methodology for the involvement of RAFM in change programs and projects
- Influencing improvements in the change process with process owners in Marketing and Technology to ensure controls are designed into the process of design and delivery.
- Provide subject matter expertise, insights and advisory support into product, technology and proposition roadmaps in order to ensure revenue protection and fraud management considerations are embedded into decision making.
- Research Revenue Assurance and Fraud Management trends in mobile industry and IP environments.
Qualifications and Requirements:
- First Degree in Data Analytics/Engineering/Accounting/Finance/Audit
- Post Graduate Qualification – CISA/CISM/CRISK/MBA/CA/eTOM may be advantageous
- Previous auditing experience may be advantageous
- Fluent in English
Experience:
6 – 13 years’ experience which includes:
- At least 3 years in a revenue assurance role in an global telecommunications company.
- At least 3 years in relevant sector/industry relevant role, i.e. accounting, auditing, banking, finance, technology.
- At least 2 years of experience in systems audit and/or advisory organizations.
- Experience working in a global/multinational enterprise with experience working in emerging markets.
- Proven track record of technology transformation involvement and part of the delivery team.
Account Partner - EB Sales
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
Division: Enterprise Business
- Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
- Account for the fulfilment of the sales process – from lead generation to bill delivery.
- Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
- Conduct research on potential customers and their disposable income using the data mining system.
- Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
- Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
- Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
- Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
- Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
- Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
- Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
- Ability to liaise with supervisors on discount issues
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Education:
- First degree in any related discipline
- Fluent in English
Qualification and Requirement:
- 3 – 7 years of experience in an area of specialization; with experience with working with others
- Experience working in a medium organization
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Account Partner - EBU Sales South South
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Rivers | Nigeria. See other Jobs in Rivers
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Are you an Employer? Click HERE to Post A Job
Job Description:
Division: Enterprise Business
- Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
- Account for the fulfilment of the sales process – from lead generation to bill delivery.
- Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
- Conduct research on potential customers and their disposable income using the data mining system.
- Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
- Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
- Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
- Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
- Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
- Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
- Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
- Ability to liaise with supervisors on discount issues
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Education:
- First degree in any related discipline
- Fluent in English
Qualification and Requirement:
- 3 – 7 years of experience in an area of specialisation; with experience with working with others
- Experience working in a medium organization
Account Partner - EBU Sales North Central
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria. See other Jobs in Abuja
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Job Description:
- Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
- Prepare weekly and monthly corporate sales status reports.
- Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
- Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
- Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
- Increase MTN market share by achieving set target through the sales of MTN Enterprise solution as well as development and maintenance of current accounts.
- Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
- Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
- Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
- Handle all customer requests for service successfully, fault reports and billing queries.
- Escalate and troubleshoot customer queries and complaints.
- Conduct research on potential customers and their disposable income on communication using the data mining system.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
Qualification and Requirement:
- First degree in Business Administration, Commerce or any other related discipline
- Fluent in English
Experience:
3 – 7 years’ experience which includes:
Exposure to strategic planning
Method of Application
Interested and qualified candidates should apply by clicking the buttons below;
Deadline: Not Specified
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