Client Experience Officer at ConSol Limited

ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

Applications are invited from interested and qualified candidates to apply for Client Experience Officer at ConSol Limited

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Join any of these WhatsApp Groups to receive Prompt Job Alert on WhatsApp

Qualifications and Requirements:

  • Minimum of ND in Mass Communications or any related field.

Professional Qualification:

  • Relevant Contact Centre Operations Certification

Experience:

  • Minimum of 1-2 years relevant work experience in the Contact Centre
  • Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.
  • Experience in the Banking / Financial Sector.
  • Candidate with Banking Experience is preferred

iR Job Alert

Never Miss Any Job Openings. Let us inform you whenever a New Job is OPEN. Join iR Job Alert


Method of Application

Interested and qualified candidate for “Client Experience Officer at ConSol Limited” should send their CV to: apply@consollimited.com using the “Job Title” as the subject of the email. (Tip: Learn how to write a Professional CV).

Note

  • Applicants MUST be ready / available to start work immediately
  • Only applicants residing in the following axis will be considered:
    • Ilupeju / Oshodi / Mushin
    • Somolu / Bariga / Yaba / Ebutte-Metta
    • Maryland / Ikeja / Ogba
    • Isolo / Ilasa / Okota / Cele / Surulere
    • Oworoshoki / Gbagada / Anthony

Deadline: December 18, 2020

Check Intel Region Jobs for more Openings

Receive Alerts on: WhatsApp: +2349014058640, Telegram: iR Job Alert, Facebook: iR Job Alert, Twitter: @irjobalert, Instagram: @irjobalert

Have any questions? – Click HERE to let us know and we will be glad to help.

- Advertisement -