Counter Services Representative at CITIBANK

Job Req ID: 22467033
Job Family Group: Operations – Transaction Services
Job Family: Cash Management

Overview

• Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
• It ensures global transactions flow smoothly around the clock, wherever we do business.
• Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Responsibilities

• The Counter Services Representative is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
• The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Other Responsibilities:

• Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
• Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
• Complete processing activities related to compliance and control
• Assist new team members with procedural tasks
• Contact internal and external customers on a frequent basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.