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Wednesday, August 10, 2022

Customer Experience Officer at GIG Logistics

GIG Logistics prides itself as an operator with the most knowledge of the local environment. Backed by a seamless infrastructure, we are now positioned more than ever to compete with other globally-rated logistics company.

At GIG Logistics we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

Applications are invited from interested and qualified candidates to apply for the role of Customer Experience Officer at GIG Logistics.

Job Specifications:

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Job Description:

  • Make or update travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

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Qualifications and Requirements:

The vacancy exists at our ZUBA (FCT) Terminal.

Candidates resident in ZUBA or its very close environs are preferred.

Cadre: Entry Level

Job Requirements:

  • BSc/ HND from an accredited/ reputable tertiary Institution.

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Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email. (Tip: Learn how to write a Professional CV).

Deadline: June 12, 2022

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