Customer Relation Officer at MacTay Consulting

MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.

We always have an ‘exit strategy’ – ways to provide our clients with the opportunity to pick up the solution and run with it themselves, while making ourselves available anytime we are invited for advice. It is precisely this approach which has led to some clients choosing to work with us for many years, knowing that we are there to support them in their chosen journey.

Applications are invited from interested and qualified candidates to apply for the role of Customer Relation Officer at MacTay Consulting.

Job Specifications:

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Job Description:

  • Handling the customer relationship and handled feedback between order availability, Production head, Packing Team and dispatch team.
  • Creating and maintaining profitable relationships with key and new customers.
  • Fixing customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products to increase sales.
  • Meeting with the Sales team And CEO to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding essential customer individual needs and addressing these.
  • Operating business reviews using CRM programs.
  • Understanding your competition and strategizing accordingly. 

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Qualifications and Requirements:

  • A Bachelor’s degree in business administration or a relevant field.
  • A minimum of 5 years of proven customer relations experience.
  • Proficiency in Microsoft Office and customer service software.
  • Excellent written and verbal communication skills.
  • Adequate understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

Salary: N150,000

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Method of Application

Qualified and interested candidate should Apply by Clicking the Button below.

Deadline: Not Specified

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