Customer Service Executive at Owens and Xley

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.

We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. 

Applications are invited from interested and qualified candidates to apply for Customer Service Executive at Owens and Xley

Job Specifications:

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Job Description:

Our client is a luxury fashion brand with its retail store in Victoria Island, Lagos. We are looking to recruit a Sales/ Customer Service Executive to monitor and manage customer experiences via phone calls and the brand’s retail store.

Summary Duties and Responsibilities

  • Attend to walk-in customers
  • Respond to phone calls, text messages, and inquiries on WhatsApp.
  • Take clients’ measurements during consultations.
  • Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
  • Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
  • Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
  • Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
  • Create and implement sales strategies to promote sales to generate revenue.

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Qualifications and Requirements:

  • A Bachelor’s degree in marketing, communications, sales, / any related field.
  • 4 years plus experience in customer service, sales, or experience in a similar role.
  • Knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office package.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Excellent communication and problem-solving skills.

Salary

N120,000- N150,000 /month

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Method of Application

Interested and qualified candidate for “Customer Service Executive at Owens and Xley” should click the APPLY HERE button below.

Deadline: June 15, 2021

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