How to Apply for Customer Service Job

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When you walk into a bank to lodge a complaint and someone asks if you need any help, that is customer service. When you call your network provider company to dispute a charge and speak with a representative, that’s customer service, too.

Customer service is an essential part of any business, and it’s a role that is becoming increasingly important. In fact, according to new data gathered, companies with excellent customer service recorded more sales than firms with no or poor customer service.

If you are looking for a career path in customer service, then you are in the right direction. Customer service jobs are in high demand, and there are many different opportunities available.

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In this article, we will discuss how to get a job in customer service. We will cover everything from writing your resume and cover letter to preparing for interviews. We will also provide tips on how to succeed in your customer service role.

5 Skills You Need to Land a Customer Service Job

Have you ever wondered what skills you need to land a customer service job? You may be surprised to learn that you already possess many of these skills, or that they are relatively easy to learn.

1. Excellent Communication

Effective customer service communication is essential for building trust and loyalty. It involves using clear and concise language to explain products and company policies, so that customers feel confident making a purchase and know they will be supported afterwards. When speaking with customers in person, it is important to maintain positive body language, avoiding mumbling, crossing your arms, or looking bored.

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2. Problem-Solving

Problem-solving is essential for your success as a customer service representative. When a customer contacts your business with an issue or complaint, it is your job to identify the root cause of the problem and develop a solution. You should have sufficient knowledge to help customers resolve problems and prevent them from happening in the future.

3. Active Listening

Every conversation requires two people: one to listen and one to speak. Active listening is a communication technique that involves paying close attention to the customer’s questions and concerns and responding in a way that makes them feel heard. This helps to pave the way for a solution. Verbal cues like “mmm,” paraphrasing, and asking clarifying questions are all part of active listening.

4. Self Control

Customer service representatives often deal with angry customers who are complaining about unsatisfactory service. It is important to remain calm and professional in these situations, as giving terse replies or turning the conversation into an argument will only make the situation worse. Exercising self-control means showing respect to customers and not trying to prove a point in a rude manner. All conversations should be well-mannered.

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5. Technical Knowledge

As a customer service professional, you should familiarize yourself with technical and industry knowledge to help customers make informed decisions and troubleshoot problems. Stay up-to-date on product specifications, the purchasing process, product or service usage, and company policies. 

Start sending out your resume now if you have the skills needed to become a customer service representative!

Skills for Customer Service Job

Tips on How to Write a Customer Service Resume

1. Write a compelling profile summarizing your qualifications

Resume summaries highlight an applicant’s greatest achievements and skills that tie into the job post. It’s a short paragraph that looks back on your career and includes metrics that support your claims. For example, don’t plainly say you successfully resolved customer issues. Instead, note how many tickets you resolved on average.

Example: “A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.” 

2. Highlight experience working with customers

When writing your customer service resume, be sure to include examples of how you have delivered successful customer experiences. Customer interactions are certainly in any customer service role, so it is important to show potential employers that you have the skills and experience to handle them effectively.

3. Include relevant education and certifications

Make sure your resume details your highest levels of educational attainment. It’s okay if you didn’t major in the industry you’re applying to (57% of people don’t have).

If you’ve taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well.

4. Highlight your soft skills and Hard skills

Hard skills are specific technical skills, such as proficiency in software programs. Soft skills are personal traits, such as communication and problem-solving skills. 

Soft skills are more difficult to teach, so employers value candidates who already have them. 

A good customer service resume should focus on soft skills, with a brief mention of relevant hard skills.

5. Tailor your customer service resume for each position

Tailoring your resume to each job you apply for shows hiring managers that you’re serious about the position and not just sending out generic resumes to everyone. Even if your experience doesn’t exactly match the job requirements, you can find ways to relate your skills and experience to the job. For example, a cashier applying for a customer support role could highlight how they’ve managed long lines and resolved customer issues.

To get a head start on other job applicants and land an interview, use these free tools to create a quick resume.

Visit HERE to check our  Job opportunities.

Customer Service Interview Questions With Answers 

Once you have written a strong customer service resume that highlights your skills and experience, it is time to start preparing for job interviews. Customer service interviews often focus on your interpersonal skills, problem-solving skills, and ability to handle difficult customers.

Here, you’ll learn about customer service interview questions and answers. For general interview questions that most recruiters ask, read here.

1. How would you handle a customer you know is wrong?

Sometimes customers have incorrect information. When this happens, it is important to handle the situation carefully. Hiring managers want to know that you can tactfully correct customers’ misunderstandings and manage problems effectively. If possible, provide a real-life example of how you have done this in the past.

Example: “I once helped a customer who wanted to use a coupon we no longer accepted. They were unhappy that I wouldn’t accept the coupon and continued to tell me they were right and I was wrong. I informed them that the coupon was no longer valid and offered them some alternative discount options after validating their feelings of frustration.”

2. How you would handle a customer who was upset about a known problem with your product or service?

When asking this question, the hiring manager may want to know if you’re able to handle difficult issues, like a defective product. This is another great opportunity to share an anecdote from a past position if you have one. If you don’t, consider providing an example using one of the company’s own services or products.

Example: “If a customer came to me stating that the zipper on their bag broke after a week, and the company was aware of the zipper issue, I would start by apologizing and reassuring them that we are doing all we can to resolve the issue. Next, I would offer either a full refund or a trade-in for a different product. If the company issued specific guidelines to mitigate the problem, I would adhere to those.”

3. What experience do you have with customer service software?

Customer service roles often require the use of customer service software, the hiring manager might expect you to work on customer service software. If you have any relevant experience, be sure to mention it in your interview. If not, highlight your ability to learn quickly and your willingness to be trained.

Example: “In my previous job, I used a traditional POS system. However, I am a quick learner and I am always willing to train on new programs to expand my skill set and enhance my performance in this role..”

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4. What interests you about a career in customer service?

The interviewer wants to know that you are passionate about the role and enjoy the responsibilities it entails. Be honest and upfront about your motivations for wanting to work in this position.

Example: “I’ve always been passionate about helping others, and I believe that customer service is one of the best ways to do that. I’m particularly interested in working for your company because of your commitment to providing excellent customer service. I’ve read many positive reviews from your customers, and I’m impressed by the way you go above and beyond to meet their needs. I’m confident that I can thrive in this environment and help you to continue to provide your customers with the best possible experience.”

5. What are your thoughts on our company’s products and services, and how do they compare to the competition?

Hiring managers may ask this question to see if you have researched the company and its products or services. Before your interview, take some time to learn as much as you can about the company. In your answer, describe the product or service and honestly explain why you like it.

Example: “As someone who exercises every day, finding workout clothes that are supportive and long-lasting is really important to me. I love that the products this company makes are all well-designed and built to last. I own many pieces from the brand, and I know I can represent their quality well to customers.”

6. What skills and qualities do you think would make someone a great customer service representative for our company?

When answering questions about your skills and qualifications, hiring managers want to see that you understand the requirements of the position and that you have the skills and experience necessary to be successful. To do this, use the specific skills and qualifications listed in the job description and explain how your own skills and experience match them.

Example: “I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. They must clearly communicate with customers, both by answering questions or explaining policies in addition to actively listening to the customer. It’s vital to remain positive, even with an upset customer. Finally, solving problems for customers is both a skill and a necessary qualification for the position.”

7. What’s your process for de-escalating a customer argument?

Customer service representatives must remain professional under stress whenever possible. The hiring manager might ask this question to see what procedures you have to keep yourself and the customer from becoming overly emotional. If you have an example from a past job, share it in your answer.

Example: “My process for helping customers calm down is to first really listen to what they’re saying. Even if they raise their voice, I try to keep myself calm by taking deep breaths. Once the customer finishes speaking, I thank them for sharing their concerns and validating their feelings. I ask what they would like to see the company do to try and rectify the situation. I’ve found this works well to at least bring the customer’s emotions down so that we can start addressing the actual problem.”

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8. Can you describe a time when you were unable to help a customer and what you did in that situation?

Sometimes, you’ll encounter a customer problem that you can’t solve. Hiring managers want to see that you understand the company’s structure and can think on your feet to meet the customer’s needs or connect them with the right person who can help. When answering this question, speak to the company’s employee organization specifically if possible.

Example: “If I wasn’t able to help the customer, I would ask the customer to rest comfortably while I paged the floor manager. Then, I would relay the situation to the manager so they had an understanding of the issue before speaking with the customer. I would be sure to introduce the manager to the customer to ensure the customer didn’t feel abandoned.”

9. What role does empathy play in customer service?

“Many customer service roles demand a significant amount of empathy. Grasping and valuing the customer’s perspective can enhance your ability to fulfill their requirements. Employers seek assurance that you grasp the significance of this skill and can effectively apply it. In your response, explains how empathy, in particular, aids a customer service representative in performing their duties.

Example: “It’s absolutely vital for customer service representatives to have empathy, particularly when customers are upset. When I take the time to truly listen and understand their point of view, it helps me problem-solve much better, and it helps the customer see that the company cares about them.”

10. How can you improve a dissatisfied customer’s experience?

Customer service representatives often need to handle complaints from unhappy customers. Hiring managers want to make sure that you have the skills and tact to handle these situations successfully. If you have experience solving customer complaints in a past position, you should mention it in your answer.

Answer: “I’ve found the most successful strategy for turning an unhappy customer into a happy customer is by actively listening to what they’re saying. Sometimes, customers just want you to listen to them, and they want to feel like the company cares about them and their opinions. 

For example, I once had a customer who got home to find there was only one shoe in their shoebox. They were quite upset, so I let them explain the issue and then I validated their feelings and provided them with a discount on the purchase along with the missing shoe. They left in a much better mood and became a loyal customer.”

Search and Apply for Customer Service Jobs

Just because you have the skills and qualifications for a customer service job doesn’t mean that one will fall into your lap. The only way to take advantage of your skills and qualifications is to actively look for jobs that match your abilities.

Finding a customer service job can be challenging, but if you know what you’re doing, the process will be less daunting and more likely to succeed.

Here are some tips for finding a customer service job:

  • Search for customer service jobs online: Many online job boards post new jobs every day, so you can browse customer service vacancies and apply for them. Some popular job boards, such as, allow you to subscribe to their newsletter and receive customer service job postings directly in your inbox. You can also search for popular customer service jobs in Lagos and Abuja.
  • Network with people. Talk to your friends, family, and former colleagues to see if they know of any customer service jobs that are open. You can also attend industry events to meet people in the customer service field.
  • Be active on social media: Many companies have social media pages, so you can follow them to stay up-to-date on job opening. You can also follow popular job boards like jobsregion on social media to see daily job postings. Finally, you can follow the social media pages of employees at companies you’re interested in. These employees may post about job openings at their company, or you can reach out to them directly to learn more about their experience and how they got their job.

Recruiters use different terms to describe customer service roles, such as help desk, call center, and client relationship management, depending on the specific needs of their organization.

Tailor your resume and cover letter to each job you apply for. Be sure to highlight the skills and experience that are most relevant to each job you apply for.

Employers say that some job seekers don’t get interview invitations because they fill out job applications incorrectly. When applying for any job you’re interested in, be sure to follow the instructions carefully and complete all of the required information.

Customer Service Salary: How Much Do Customer Service Jobs Pay?

Customer service is an essential part of any business, and customer service representatives play a vital role in ensuring that customers have a positive experience. In Nigeria, the average customer service salary is ₦33,000 – ₦830,000 per month. However, salaries can vary depending on experience, location, and industry. 

Remote customer service jobs are also becoming increasingly popular in Nigeria. Freelancers earn anywhere from $10 to $70 per hour for customer service roles. Click here to find popular Freelance websites where you can make money.

You may also want to read about the smartest questions to ask a recruiter at the end of an interview. 

We wish you good luck in your job hunt. Do not forget to visit Our Website for Legit Jobs only!

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