Customer Service Officer at Norrenberger Financial Group

Norrenberger is a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients.

Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory and Foreign Exchange services to our discerning clientele.

Applications are invited from interested and qualified candidates to apply for role of Customer Service Officer at Norrenberger Financial Group.

Job Specifications:

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Job Description:
  • As a Client Service Executive, you are responsible for managing clients’ interaction with the organization via telephone calls, e-mails, WhatsApp chat platform, etc.; handling buy/sell mandates confirmation amongst other responsibilities as assigned.
  • Alongside the Client Service Officer, you will work closely with the Sales Trader and perform duties related to the purchase, sale or holding of securities.
  • Such duties include jobbing/writing orders for security purchases or sales, verifying transactions, accepting, and delivering securities, tracking security price fluctuations, and keeping records of daily transactions and client related documents.

Job Details

  • Set up in-house and CSCS accounts for new clients and intermediaries. Confirm and verify KYC documentation.
  • Ensure that client accounts and portfolios are kept compliant with regulations and Norrenberger’s internal policies.
  • Process mandates while ensuring required documents are acquired and updated.
  • Initiate and liaise with Operations & Registrar Liaison to process intermember transfers and portfolio consolidation transactions in line with set timelines.
  • Prepare reports summarizing daily transactions and earnings for individual customer accounts. 
  • Provide exceptional client service support to internal and external clients, by ensuring that client objectives and needs are fully understood by other stakeholders, while liaising with the client throughout lifecycle to ensure customer satisfaction.
  • Deliver front-line service to clients and related third parties, such as responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle.
  • Assist in ad hoc business development activities by ensuring optimum product and service knowledge is upheld, providing insight into Norrenberger’s products and service offerings to prospects and clients..
  • Ensure escalation of client complaints/challenges promptly to resolve same within agreed timelines.
  • Post-sales client relationship management, supporting sales traders and business development teams in maintaining relationships with existing clients through high quality client service delivery and monthly spot checks to ascertain client experience with Norrenberger.
  • Other Client Service related duties as may be assigned.
Qualifications and Requirements:
  • Minimum of BSc /HND required in any field.
  • Minimum of 1 – 2 years Client Service Experience in Capital Market.
  • Basic proficiency level in using Microsoft 365. 
  • Ability to work with minimum supervision.

2024 ONGOING JOBS

Internal Control/Audit

Job Specifications:

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Job Description:
  • Norrenbereger Securities Limited is in search of an experienced Internal Control & Audit Officer in a financial institution. The Internal Control/ Audit Officer would help review and appraise the soundness, effectiveness, and proper application of accounting and financial controls, compliance procedures and controls and timeliness of documentation.

Job Details

  • Identify the risks that a business faces and develop preventive strategies.
  • Reviewing of SOP from time to time.
  • Provide training on policy and controls.
  • Review Vendor creation, Customer Creation (Agreements), bonus policy.
  • Review Apex project briefs and compliance with procedures.
  • Field force expenses management and control.
  • Reviewing the Fixed assets register from time to time, physical asset count exercise.
  • Checking of payroll such as overtime, Leave allowance, incentives etc.
  • Tax and Regulatory Affairs – Ensure all tax and regulatory filings are made promptly.

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Qualifications and Requirements:
  • Minimum of 3 years’ experience as an Internal Auditor.
  • Experience in risk-based auditing methodology.
  • Minimum of three years’ work experience in reporting to Board of directors & Share Holders within the Capital Market.
  • A Degree in any accounting or social sciences.
  • A professional qualification in accounting such as ACA/ACCA is mandatory.
  • CIA or CISA qualifications are an added advantage.

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Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.

Deadline: May 24, 2024

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