StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
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Applications are invited from interested and qualified candidates to apply for Customer Service Officer at StreSERT Services Limited
Table of Contents
Customer Service Engineer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.
Job Description:
To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services
PRINCIPAL RESPONSIBILITIES:
Installation Contract Management:
- To seek bids for commercial and residential air-conditioning projects
- To assess, cost and quote for residential and commercial air-conditioning projects
- To supervise air conditioning projects including procurement and installations
- To supervise sub-contractors on air conditioning projects including site supervision
Service Contract Management:
- To assess, cost and quote for services including repairs and routine maintenance
- To establish and maintain a database of all customers in liaison with the Accounts department
- To persuade customers to sign service contracts for the routine maintenance of their air conditioners
- To predict the service needs of customers and make necessary arrangements to meet those needs
- To prompt listed customers and agree convenient timing for the service calls as they fall due
- To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
- To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
Logistics:
To provide necessary logistics for after-sales services
Safety:
To create a Safety program and ensure compliance by all personnel
Accounting:
To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid
Other duties:
Carry out any other related duties, as may be required.
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Qualifications and Requirements:
A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
Working knowledge of Microsoft Excel, Word and PowerPoint
Experience:
- At least 3 years’ post-graduation experience in Customer Service or Sales in an engineering company is required
- Previous experience froma company that is into electrical/home appliances will be an advantage
Skills Required:
- Good communications skills
- Good planning skills
Our ideal candidate will possess the following additional attributes:
- Coordination
- Passion for service
- Self-driven
- Good communication skills
- Customer service orientation
Salary:
Attractive and negotiable
Method of Application
Interested and qualified candidate for “Customer Service Officer at StreSERT Services Limited” should forward CVs to [email protected] using CSE-2021 as subject of the application before 25th March, 2021. Only shortlisted applicants will be contacted for interviews. (Tip: Learn how to write a Professional CV)
Deadline: March 25, 2021
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