CWAY Foods and Beverages Nigeria Ltd (CWAY Group) is a multinational company specialized in the production & whole-sale supply of treated water, water dispensers, soft drinks, foods & beverages industry in countries of Africa & Asia.
We are consolidating our efforts in the industry to ensure continued growth & still contribute to the economic development process of countries of our operations through provisions of jobs & business opportunities.
Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at CWAY Foods and Beverages Nigeria.
Table of Contents
Customer Service Representative
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications and Requirements:
- Proven customer support experience or experience as a Customer Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Method of Application
Deadline: February 13, 2023
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