Customer Service Representative at CWAY Foods and Beverages Nigeria

CWAY Foods and Beverages Nigeria Ltd (CWAY Group) is a multinational company specialized in the production & whole-sale supply of treated water, water dispensers, soft drinks, foods & beverages industry in countries of Africa & Asia.

We are consolidating our efforts in the industry to ensure continued growth & still contribute to the economic development process of countries of our operations through provisions of jobs & business opportunities.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at CWAY Foods and Beverages Nigeria.

Job Specifications:

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Job Description:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

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Qualifications and Requirements:

  • Proven customer support experience or experience as a Customer Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

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Method of Application

Interested and qualified candidates should forward their CV to: abujacway@gmail.com using the position as subject of email. (Tip: Learn how to write a Professional CV).

Deadline: February 13, 2023

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