At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.
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We reckon that organisations of all types and sizes face a dual imperative for success: run better for efficiency and run different for growth. Our innovative and tailor-made approach addresses this twin imperative and delivers to our clients the best technology and business expertise in today’s digital world.
We reckon that organisations of all types and sizes face a dual imperative for success: run better for efficiency and run different for growth. Our innovative and tailor-made approach addresses this twin imperative and delivers to our clients the best technology and business expertise in today’s digital world.
Table of Contents
Customer Service Representative
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Ensuring that customers are satisfied with products or services
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Keep records of customer interactions, process customer accounts and file documents
- Troubleshooting common issues with a product or service.
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Qualifications and Requirements:
- OND / HND / Bachelor’s Degree in Mass Communication or other related fields.
- Not more than 34 years of age
- Relevant experience in Customer Service is an advantage.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Salary
- N45,000 – N50,000 monthly.
Method of Application
Interested and qualified candidate for “Customer Service Representative at Outcess Solutions Nigeria Limited” should forward their CV to: recruitment@outcess.com using the Job Title as the subject of the mail. (Tip: Learn how to write a Professional CV)
Deadline: April 27, 222
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