25.7 C
Nigeria
Tuesday, September 27, 2022

Customer Service Representative at Patricia

Patricia.com.ng is the quickest and best customer service oriented e-commerce firm in NIGERIA that helps you to convert your Bitcoin, Gift cards (iTunes, Amazon) to Naira at a very competitive exchange rate and deliver amazing gifts (flowers, cakes & berries) to your loved ones in the USA, UK, and CANADA

We have served thousands of e-commerce users in Nigeria and still render the best service every customer will want in terms of timing, efficiency and customer experience. Our interface is simple to use and efficient.

Applications are invited from interested and qualified candidates to apply for Customer Service Representative at Patricia

Job Specifications:

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Job Description:

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and email handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts
  • Follow communication procedures, guidelines and policies
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support at all times

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Qualifications and Requirements:

  • Degree in any relevant field
  • Minimum 2 years’ experience working as a customer service representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidate must be residing around Lekki/Ajah axis

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Method of Application

Interested and qualified candidate for “Customer Service Representative at Patricia” should forward their CV to: careers@mypatricia.co using the position as subject of email. (Tip: Learn how to write a Professional CV)

Deadline: March 27, 2022

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