Ecobank Nigeria Graduate Program 2023

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Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

The Federation of West African Chambers of Commerce promoted and initiated a project to create a private, regional banking institution in West Africa. In 1984, Ecopromotions S.A. was incorporated. Its founding shareholders raised seed capital for feasibility studies and the promotional activities leading to the creation of ETI.

Applications are invited from interested and qualified candidates to apply for the Ecobank Nigeria Graduate Program 2023.

Job Specifications:

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Job Description:
  • Execute day-to-day operations functions with accuracy to deliver a timely end of day.
  • Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
  • Drive improved customer experience and perception.

Key Responsibilities

  • Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
  • Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
  • Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
  • Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
  • Enlighten customers on new services, products promotions and cross-sell them.
  • Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
Qualifications and Requirements:
  • 25 years or less
  • A minimum of 5 credits at O’levels including English and Mathematics
  • Ordinary National Diploma (OND) not less than lower credit.
  • Completion of 1 year internship.
  • Knowledge of Microsoft Office

2023 ONGOING JOBS

Banking Officer – Senior Banking Officer

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Execute day-to-day operations functions with accuracy to deliver a timely end of day.
  • Manage back office or front office functions within banking services.
  • Execute day-to-day functions within your area of banking expertise with accuracy to deliver accurate and timely output.
  • Enlighten internal and external customers on requirements per time and function while staying focused on the overall goal.
  • Manage Operations, Risk or Sales with ease.
  • Drive improved customer experience and perception across board.

Job Context

  • Provide leadership, support, and direction at the unit level to ensure prompt and excellent service to customers.
  • Ensure compliance with policies and procedures and guide against fraud and irregularities.
  • Cross sell products and ensure the customer’s onboarding experience is seamless.
  • Ensure internal and external customers are attended to promptly while protecting the integrity of the banking process.
  • Drive attainment of budget figures and other non-numeric goals.

Key Responsibilities

  • Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
  • Supervise all activities and ensure internal and external requests are handled promptly, professionally, and with utmost care and confidentiality.
  • Ensure all requests are properly documented and delivered in line with the Service Level Agreements (SLA).
  • Maintain a good knowledge of the bank’s products and services, processes and regulations and respond to enquiries on same, and other matters as they may arise.
  • Enlighten customers on new services, products promotions and cross-sell them.
  • Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
  • Build on existing standards and create new standards as may be required.
  • Drive the acquisition of new customers and retention of existing customers.
  • Drive an increase in average revenue per customer via innovation

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Qualifications and Requirements:
  • First Degree in any discipline (1st or 2nd class only)
  • Specialized Knowledge: 4 -10 years’ experience in any field of banking.
  • Knowledge of Microsoft Office and digitally Savvy

Skills, Capabilities & Personal Attributes

  • Written and verbal communication skills.
  • Time-management skills.
  • Teamwork skills
  • Good Analytics & Problem-solving skills
  • Results oriented and driven.
  • Leadership skills.

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Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.

Deadline: December 8, 2023

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