Entry Level Jobs at First Bank Nigeria (FBN)

First Bank of Nigeria is a Nigerian multinational bank and financial services company headquartered in Lagos. It is the biggest bank in Nigeria by total deposits and gross earnings.

FBN operates a network of over 750 business locations across Africa, and the United Kingdom, and representative offices in Abu Dhabi, Beijing, and Johannesburg are set up to capture trade-related business between geographies.

Applications are invited from interested and qualified candidates to apply for Entry Level Jobs at First Bank Nigeria

Cluster Control Officer, Sokoto

Job Specifications:

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Job Description:
  • Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
  • Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
  • Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
  • Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
  • Ensure complete documentation of all observed policy/procedural breaches observed in the course of carry out control activities in the branch.
  • Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
  • Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
  • Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
  • Continual escalation of observed process gaps to the Cluster Control Managers and Regional Control Manager.
  • Providing control advisory and decision Support Service to Branch Managers and Branch Team
  • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
Qualifications and Requirements:
  • Minimum Education:   First Degree preferably in a numerate discipline.

Experience:

  • Minimum experience – 1 years in Internal Control /Audit Function


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Cluster Control Officer, Jos / Makurdi

Job Specifications:

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Job Description:
  • Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
  • Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
  • Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
  • Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
  • Ensure complete documentation of all observed policy/procedural breaches observed in the course of carry out control activities in the branch.
  • Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
  • Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
  • Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
  • Continual escalation of observed process gaps to the Cluster Control Managers and Regional Control Manager.
  • Providing control advisory and decision Support Service to Branch Managers and Branch Team
  • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
Qualification and Requirement:
  • Minimum Education:   First Degree preferably in a numerate discipline.

Experience:

  • Minimum experience – 1 years in Internal Control /Audit Function


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Cluster Control Officer, Port-Harcourt

Job Specifications:

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Qualification and Requirement:
  • Candidates should possess relevant qualifications.


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Cluster Control Officer Calabar / Uyo

Job Specifications:

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Qualification and Requirement:
  • Candidates should possess relevant qualifications.


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SBU Compliance Review Officer

Job Specifications:

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Job Description:
  • Provide support to Team Lead, SBU Compliance Monitoring for compliance monitoring plan across the
    Strategic Business Units.
  • Assist in the review of the framework for ensuring prompt report renditions to regulatory authorities.
  • Assist in responding to regulatory enquiries and examination reports relating to the activities of Strategic
    Business Units.
  • Continuous monitoring of the adherence to the Compliance policies, applicable legal and regulatory
    standards, and assisting in enforcement as needed on SBUs.
  • Escalate recurring compliance issues/breaches to the Team Lead, Strategic Business Units Compliance Monitoring on monthly/quarterly for further follow-up and resolution /escalation.
  • Carry out and prepare investigation reports as the dictates of the compliance activities demands.
  • Participate in Compliance Risk Assessment workshop carried out by Compliance Conduct and Advisory Unit.
  • Carry out spot checks to test the effectiveness of processes/procedures put in place to ensure compliance with applicable laws, regulations and best practices.
  • Perform other duties and responsibilities as may be assigned.
Qualification and Requirement:
  • First degree (or equivalent) in Law, Banking & Finance or related discipline

Experience

  • A minimum of 3 years’ experience working in compliance or related areas in financial services
  • Experience of implementing and advising on compliance programmes.


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SRF Compliance Review Officer

Job Specifications:

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Job Description:
  • Provide support to Team Lead, SRF Compliance Monitoring for compliance monitoring plan across the
    Strategic Resource Functions.
  • Assist in the review of the framework for ensuring prompt report renditions to regulatory authorities.
  • Assist in responding to regulatory enquiries and examination reports relating to the activities of Strategic
    Resource Functions.
  • Continuous monitoring of the adherence to the Compliance policies, applicable legal and regulatory
    standards, and assisting in enforcement as needed on SRFs.
  • Escalate recurring compliance issues/breaches to the Team Lead, Strategic Resource Functions Compliance Monitoring on monthly/quarterly for further follow-up and resolution /escalation.
  • Carry out and prepare investigation reports as the dictates of the compliance activities demands.
  • Participate in Compliance Risk Assessment workshop carried out by Compliance Conduct and Advisory Unit.
  • Carry out spot checks to test the effectiveness of processes/procedures put in place to ensure compliance with applicable laws, regulations and best practices.
  • Perform other duties and responsibilities as may be assigned.
Qualification and Requirement:
  • First degree (or equivalent) in Law, Banking & Finance or related discipline

Experience

  • A minimum of 3 years’ experience working in compliance or related areas in financial services
  • Experience of implementing and advising on compliance programmes.


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Subsidiary Compliance Officer

Job Specifications:

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Job Description:
  • Implement methodologies for identifying, assessing, monitoring, controlling and reporting compliance risks. Agree on the type and frequency of monitoring in relation to the subsidiaries scale of activity.
  • Ensure subsidiary-wide compliance with established policies and controls and ensures that violations are thoroughly investigated.
  • Coordinate the development and Implementation of the Compliance Monitoring Calendar for the Subsidiaries.
  • Conduct reviews to test the validity and appropriateness of, and business compliance with all international regulations.
  • Act as subsidiary liaison officer and provide up-to-date report on compliance activities in subsidiaries to the Head, Compliance & Conduct Advisory.
  • Identify and assess regulatory implications of the Subsidiaries and be able to identify issues affecting the group.
  • Coordinate Compliance & AML/CFT Training of all Subsidiaries Compliance Officers.
  • Coordinate regulatory relationship management with key regulators of the in scope jurisdictions.
  • Ensure monthly report on compliance activities of the subsidiaries to the BRCC,CCO, MD and quarterly report to the BBRMC, MD and scorecard generation for the Heads of Compliance.
  • Develop control logs for internal audit assessment and follow up on all compliance related exceptions for closure within the deadline set.
  • Perform other functions as assigned by the Team Lead and Head, Compliance & Conduct Advisory.
  • Ensure review, update and upload of subsidiary rulebook and other reports on the porter.
Qualification and Requirement:
  • First degree (or equivalent) in Law, Banking & Finance or related discipline.


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Female Store Keeper (Lekki)

Job Specifications:

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Job Description:
  • Liase with the Branch manager to raise requisition for stock from warehouse on receipt of stock, physical confirmation of the stock to tally with central warehouse waybill and LTO (location transfer out)
  • Register goods received into goods receipt register indicating W/bill & LTO numbers
  • Register stock supplied to customer into the stock issue out register
  • Daily manual update of bin cards for all stock movements in/out
  • Reconcile monthly central warehouse confirmation with goods receipt register
  • Daily / weekly / monthly stock count and reconciliation
  • Keep and update register upon receipt of repaired items (for faulty items sent to the service centre for repairs
  • Maintenance of the following manual registers – ​(goods returned to CWH with lto and lti recorded  & interbranch supply)
Qualification and Requirement:
  • B.Sc. / HND in Finance, Accounting, Business Administration, Social Sciences or any other related field.
  • Minimum of 2 years’ experience in a similar role.
  • The ideal candidate must be analytical, proactive and result-oriented. In addition, she must be trustworthy and accountable.


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Business Analyst, Compliance Projects Delivery Nigeria

Job Specifications:

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Job Description:
  • Definition of functional and non-functional requirements for IT projects & solutions.
  • Provide day-to-day direction and guidance to the development team working on the Compliance initiatives.
  • Contribute to all phases of application development from initial project initiation through deployment.
  • Collaborate with IT teams or external vendors to ensure the technical feasibility and implementation of compliance solutions.
  • Conduct testing and quality assurance to ensure the reliability and effectiveness of compliance solutions.
  • Analyze Data and generate needed insights.
  • Providing guidance during designing, creating, optimizing, and testing of application with a view to ensuring application is up to standard.
  • Work closely with the compliance department and other stakeholders to identify and define compliance solution requirements.
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Conduct research and stay up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Effectively communicating insights and plans to cross-functional team members and management.
  • Drive adoption and change management process.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Prioritizing initiatives based on business needs and requirements.
  • Monitoring deliverables and ensuring timely completion of projects.
Qualification and Requirement:
  • A bachelor’s degree in computer related, business or related field.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Advanced technical skills.
  • Project management skills.
  • Excellent documentation skills.
  • Fundamental analytical and conceptual thinking skills.
  • Experience creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Project management, PowerPoint, Word, Excel, and Outlook.
  • A track record of following through on commitments.
  • Excellent planning, organizational, and time management skills.
  • A history of leading and supporting successful projects

Experience

  • A minimum of 4 years of experience in business analysis or a related field


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Transaction Monitoring Officer

Job Specifications:

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Job Description:
  • Review of FX outward fund transfers to ensure purpose of transaction and parties are not on Sanction watch list for the Bank and Subsidiaries.
  • Generation, validation and reporting of suspicious transactions (STRs) to the Nigerian Financial Intelligence Unit.
  • Review daily sanction hits on the Sanction Screening Solution and regular update of exception list.
  • Conduct regular download, sourcing and update of sanction lists on the core banking application for ongoing customer screening at on-boarding and periodically to prevent the Bank from doing business with sanctioned Individuals and Entities.
  • Transaction review and document check for FBN Subsidiaries and FBNQuest MB.
  • Review and respond to enquiries from regulatory bodies (NFIU,CBN) and Correspondent Banks.
  • Record keeping on STRs filed and other information for management reports.
  • Boost compliance image of the First Bank Group.
  • Identify and ensure that requests for funds transfer to destinations with sanctions such as Myanmar, Sudan, Yemen, Iraq, North Korea etc. are promptly declined and necessary report filed.
Qualification and Requirement:
  • Minimum Education: First Degree in any discipline preferably numerate.
  • In depth knowledge of AML and KYC
  • Conversant with new trends in international terror financing.
  • Detailed knowledge of Sanction and list of high Risk locations and individuals.
  • Strong business sense and commercial judgment
  • Good communication and interpersonal skills
  • Clear and articulate.
  • Pleasant, calm,tactful,polite and friendly.
  • Team builder.
  • Good attention to detail.
  • Adaptable and flexible to the changing trends in international trade and payments.
  • Interact professionally with other employees, customers and third parties
  • Good IT skilIs including Excel

Experience

  • Minimum experience: 5-10 year relevant working experience in Compliance and Foreign Banking Services functions


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Head, Customer Experience Comms & Engagement

Job Specifications:

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Job Description:

DUTIES & RESPONSIBILITIES

  • Working closely with corporate and internal communications, stay responsible for managing and executing high-impact, bank-wide communications that engage and empower our employees and customers and communicate critical information to employees and customers.
  • Develop a robust, comprehensive employee and customer communications plan in support of the bank’s CX strategy.
  • Collaborate with other stakeholders to ensure the CX change management permeates through products, processes, SOPs, decision-making.
  • Develop and execute a CX leadership communications strategy to ensure clear and consistent messaging across the bank.
  • Maintain an ongoing, line of sight engagement strategy around the bank’s CX strategic goals and initiatives.
  • Develop a platform and process for creating messages, scripts, and presentations for senior leadership.
  • Distill complex information into engaging content for presentations and messages to a variety of audiences.
  • Ensure CX communications are consistent and integrated with external and marketing communication initiatives.
  • Work with stakeholders in multiple functions to align messaging for CX initiatives and programs.
  • Grow customer engagement across channels, maximizing opportunities across customer touchpoints.
  • Capture voice of the customer via the employee by enabling frontline employees to provide feedback, ideas and suggestions on the customer experience.
  • Leads and manage team member CX engagement bank-wide events/projects such as CX day, CSW week, CX Webinars etc.
  • Ensure the ultilisation of, and continuously evolving, best-in-class methodology to shorten the change curve (continuously learning touchpoints, cultural reinforcement, champion development, visibility/transparency).
  • Co-develop the enterprise CX communication strategy and craft value proposition communication to the various customer segments – Social Media, Campaigns, Events, etc.
  • Under the direction of the C-CXO, lead the execution and timing of the CX change management plan.
  • Serve as lead facilitator and CX change management expert across processes, procedures/policies and products.
  • Develop flexible and sustainable communications and engagements solutions as necessary (blogs, newsletters, CX videos, CX content portal, CX catalog, CX behavior reinforcement/recognition programmes, events, sponsorships etc.
  • Engage with customers on any channel: responsive and branded email surveys, web intercepts, mobile in-app feedback, SMS and messaging channels, social feedback and reviews, IVR systems, call and chat transcripts etc.
  • Develop and support the deployment of educational content and resources tailored for both senior leaders and mid-level managers to ensure CX maturity path evolution (e.g. how to use CX tools to drive needed change and achieve KPIs.
  • Set CX measurable goals and lead performance CX change accountability.
  • Identify CX investments and resources.
Qualification and Requirement:
  • Minimum Education:    First degree in related discipline, Higher Degrees/Professional Certification, etc.
  • Minimum experience – 10-years relevant experience in the Banking or other relevant Industry.

KEY COMPETENCY REQUIREMENTS

Knowledge

  • Strong social media presence
  • Experience in proactively driving communications outcomes and providing insightful counsel
  • Ability to develop and establish relationships with Executive leadership, and internal business partners across a global organization
  • Experience in successfully articulating concepts and complex information in a concise manner through presentations, written communication, and various channels
  • Experience in developing executive communications to both internal and external audiences
  • Superior writing, editing and verbal communication skills
  • Strong PowerPoint presentation skills, including ability to illustrate concepts visually

Skill/Competencies

  • Ability to communicate complex and detailed information simply and effectively
  • Excellent presentation, oral, written and interpersonal communications skills to effectively interact and consult with senior management and shop floor staff
  • Demonstrated ability to understand and apply communications and engagement best practices to drive employee participation in CX activities
  • Experience with transformational organizational change efforts
  • Experience leading teams and demonstrating direct and influential leadership skills with transformational organizational change efforts
  • Highly effective communication and consulting skills
  • Strong quality orientation and attention to detail
  • Strong relationship and influencing skills.


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Method of Application

Interested and qualified candidate for “Entry Level Jobs at First Bank Nigeria” should click the APPLY HERE button below and start their application.


APPLY HERE: Cluster Control Officer Calabar / Uyo


APPLY HERE: Business Analyst, Compliance Projects Delivery Nigeria


APPLY HERE: SBU Compliance Review Officer


APPLY HERE: SRF Compliance Review Officer


APPLY HERE: Subsidiary Compliance Officer


APPLY HERE: Cluster Control Officer, Lagos


APPLY HERE: Cluster Control Officer, Ibadan, Osogbo/Ilorin, Akure/Ekiti


APPLY HERE: Cluster Control Officer, Port-Harcourt


APPLY HERE: Head, Customer Experience Comms & Engagement


APPLY HERE: Transaction Monitoring Officer


APPLY HERE: Cluster Control Officer, Yola / Jalingo


APPLY HERE: Cluster Control Officer, Sokoto


APPLY HERE: Cluster Control Officer, Jos / Makurdi

Deadline: May 16, 2024

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