Fresh Job at Flutterwave Nigeria

Flutterwave – Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the underlying technology platform that allows businesses to make and accept payments anywhere in Africa. Our HQ is in San Francisco with offices in Lagos, Nairobi, Accra, and Johannesburg.

Flutterwave is recruiting into a vacant position. All Interested candidates are advised to go through available positions carefully and submit their applications appropriately before the deadline.

Apply now for the fresh job at Flutterwave Nigeria. Available position is listed below:

Job Specifications:

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Job Description:

  • The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to quality standards and best practices.
  • The job requires a detail-oriented and analytical individual with excellent communication skills and a passion for providing excellent customer service.
  • The Quality Analyst should be able to identify areas of improvement and provide coaching to agents to enhance their performance.
  • The ideal candidate should have experience in using quality monitoring tools, data analysis, and generating reports.
  • The QA Analyst should be able to work collaboratively with agents, supervisors, and managers to drive continuous improvement in customer service.

Responsibilities include but are not limited to:

  • Conduct quality audits on Customer interaction to ensure they meet the company’s quality standards
  • Carryout Voice of Customer Analysis of Customer’s Feedback and identify areas of improvement for stakeholders
  • Analyze Customer InteractionTeam data to identify areas for improvement and provide recommendations for process improvements
  • Develop and implement quality control procedures and best practices
  • Monitor and report on quality metrics to identify trends and opportunities for improvement
  • Collaborate with cross-functional teams to identify and resolve quality issues
  • Develop and deliver training programs to improve quality awareness and understanding
  • Conduct root cause analysis to identify the cause of quality issues and develop corrective action plan.

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Qualifications and Requirements:

  • Bachelor’s degree 
  • Minimum 4 years of experience in customer experience, with a minimum in a quality assurance role
  • Great Analytical and Problem solving skills
  • Value and enjoy leveraging data to find opportunities and to evaluate progress. 
  • Passionate about excellent service delivery
  • Adept in Process and Continuous Improvement
  • Strong Influencing and Persuasive Skills
  • Ability to handle pressure/conflict
  • Self-motivated
  • Team Player
  • Excellent Interpersonal Skills
  • Ability to work without supervision

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Method of Application

Qualified and interested candidate should Apply by Clicking the Button below.

Deadline: Not Specified

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