Qatar Airways – In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world.
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Qatar Airways is recruiting into the vacant position. All Interested candidates are advised to go through available position carefully and submit their applications appropriately before the deadline.
Check out the position below:
Table of Contents
Airport Services Duty Supervisor
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Rivers | Nigeria. See other Jobs in Rivers
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Job Description:
- Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard.
- Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc.
- Deputize Airport Services Duty Officer and/or Airport Representative.
Accountabilities
- Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
- Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
- Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
- Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
- Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
- Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- Any other operational tasks / responsibilities as may be assigned by the Airport Services Manager.
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Qualifications and Requirements:
- Bachelor’s Degree or equivalent
- 5 years of job-related experience required
- Fluent in English both written and spoken
- Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
- High computer literacy
Method of Application
Qualified and interested candidate should Apply by Clicking the Button below
Deadline: April 14, 2022
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