DHL Nigeria is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 325,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world’s leading postal and logistics Group, Deutsche Post DHL Group and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. Mission & Vision We want to be “The Logistics Company for the World”, simplifying customers’ lives and contributing positively to the world.
Applications are invited from interested and qualified candidates to apply for the fresh vacancy at DHL Nigeria.
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Maintain overall quality and service standards.
- Follow up on management team shift control issues
- Develop Operations Excellence Audit action plan.
- Ensure that Health & Safety and Food safety working practices are adhered to at all times
- Financial planning
- Develop budget plans and tactics to achieve target.
- Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.
- Respond to written customer complaints on a weekly basis.
- Give outstanding service everytime
- Conduct management meetings.
- Communicate and implement national and local promotions.
- Manage the implementation of local sales building programmes
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Qualifications and Requirements:
Skills
- Communication skills (English), spoken and written
- Technical expertise in:
- Networking protocols and understanding of data communications in a business environment
- Wide Area Networking of various types (e.g. MPLS, ATM, Frame Relay, leased line, ISDN, VSAT)
- High speed Local Area Networks based on Ethernet technology – Local to Wide Area network connections
- TCP/IP and other protocols – Various types of network switching equipment – DHL proprietary communications software
- Windows 9x and Windows NT/2000 – Unix Operating System (depending on local applications)
Competencies:
- Commitment to Excel Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered.
- Adaptability Responds positively to change. Maintains effectiveness when confronted with new work situations or the uncertainty and ambiguity that comes with change. Is open to new ideas, assignments and approaches.
- Initiative A bias for taking action, making decisions and proactively doing things for both current and future opportunities.
- Planning & Organizing Plans a course of action to accomplish high-priority goals. Monitors progress.
- Anticipates problems and revises plans to meet changing circumstances.
- Communication Provides information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others.
- Listens attentively.
- Influence Persuades others of the value of an approach or idea.
- Gains commitment and support.
- Relates well with people from a wide variety of backgrounds. Is aware of the expressed needs and perceptions of others and adept at picking up the clues to their unexpressed thoughts and feelings. Uses this information to build the relationship.
- Thinks through a situation systematically. Critically evaluates both numerical and narrative information. Draws accurate conclusions.
- Thinks through a situation systematically. Critically evaluates both numerical and narrative information. Draws accurate conclusions.
- Bachelor’s Degree in information services (or equivalent) ·
- ITIL Service Management Foundation Certificate · CCNA (Cisco Certified Network Associate) · MCP (Microsoft Certified Professional)
- 3 years DHL Sale / Customer service experience ·
- Experience within a customer facing environment
- University Degree
Method of Application
Qualified and interested candidate should Apply by Clicking the Button below.
Deadline: Not Specified
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