Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.
Applications are invited from interested and qualified candidates to apply for role of Front Desk Officer at Stanbic IBTC.
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Providing service support for Corporate Clients, acting as the first line of contact for client.
- Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved.
- Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions.
- Report pending issues and track for prompt resolution.
- Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.
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Qualifications and Requirements:
- Minimum of First Degree
- 1-2 years in Customer Service or Front Office role
- Knowledge of the complexities and transactional management of corporate clients
- Versatile in customer service and having the right skills, the ‘can do’ spirit.
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Interpreting Data
- Interacting with People
- Team Working
Technical Competencies
- The ability to analyse customer needs.
- Knowledge and understanding of the features, benefits and pricing of the products and services.
- Understands and applies account application and submission processes and related activities.
Method of Application
Qualified and interested candidate should Apply by Clicking the Button below.
Deadline: Not Specified
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