Front Desk Officer at Stanbic IBTC

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Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.

Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.

Applications are invited from interested and qualified candidates to apply for role of Front Desk Officer at Stanbic IBTC.

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Officer, Front Office, Corporate Client

Job Specifications:

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Job Description:

  • Providing service support for Corporate Clients, acting as the first line of contact for client. 
  • Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved.
  • Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions.
  • Report pending issues and track for prompt resolution.
  • Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.


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Qualifications and Requirements:

  • Minimum of First Degree
  • 1-2 years in Customer Service or Front Office role
  • Knowledge of the complexities and transactional management of corporate clients
  • Versatile in customer service and having the right skills, the ‘can do’ spirit.

Behavioural Competencies

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  • Generating Ideas
  • Exploring Possibilities
  • Interpreting Data
  • Interacting with People
  • Team Working

Technical Competencies

  • The ability to analyse customer needs.
  • Knowledge and understanding of the features, benefits and pricing of the products and services.
  • Understands and applies account application and submission processes and related activities.


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Method of Application

Qualified and interested candidate should Apply by Clicking the Button below.


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Deadline: Not Specified

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