Outcess Solutions Nigeria Limited – We believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.
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We reckon that organisations of all types and sizes face a dual imperative for success: run better for efficiency and run different for growth. Our innovative and tailor-made approach addresses this twin imperative and delivers to our clients the best technology and business expertise in today’s digital world.
We are currently accepting applications from qualified candidates to apply for the graduate job at Outcess Solutions Nigeria Limited.
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Customer Success Manager
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- We are looking for a Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.
- A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.
- Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
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Qualifications and Requirements:
- Interested candidates should possess a Bachelor’s Degree with 4-10 years experience.
- Proven work experience as a Customer Success Manager, BPO or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- A communications, Business Administration or marketing degree is preferred or relevant industry experience.
Salary
N200,000 – N300,000 / Month.
Method of Application
Interested and qualified candidates should forward their CVs to: daniel.oleabhiele@outcess.com using the position as the subject of the email. (Tip: Learn how to write a Professional CV).
Deadline: September 15, 2023
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