Job Openings at MTN Nigeria Plc

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for the job openings at MTN Nigeria Plc.

Job Specifications:

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Job Description:

To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

  • Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
  • Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
  • Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
  • Provide weekly/monthly sales activity report and market intelligence report to field service engineers
  • Monitor and report back on network quality and other sales impacting indices in territory covered
  • Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
  • Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
  • Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
  • Direct all channel participants to MTN identified growth area within your territory
  • Establish consistent channel standards including branding as per channel recommendation.
  • Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
  • Support all identified outlets with 100% merchandizing as appropriate and defined.
  • Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
  • Resolve all issues/queries with regards to activations, products and promotions.
Qualifications and Requirements:
  • First degree Preferably social sciences
  • Fluent in English 

Experience:

  • 1–3 years’ experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Sales and Marketing experience in a fast-moving consumer goods environment.

2023 ONGOING JOBS

Coordinator - Service Configuration and ITAM

Job Specifications:

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Job Description:
  • Identify, capture, and manage all MTNN IS Configuration Items (CI) used in the delivery of business services while ensuring the goals of the Information Technology Asset Management (ITAM) process are achieved.
  • Maintain a logical model containing the components of the IT infrastructure (CIs) and their associations. This is usually maintained in the Configuration Management Database (CMDB). The CMDB should be presentable through the Configuration Management System (CMS).

Description:

  • Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria.
  • Maintain an up-to-date record (database) of all components of the MTNN Information Technology Assets, a repository of information describing topology, services, and their relationships.
  • Ensure the availability of technical information as regards MTNN Information Technology Assets to staff and management.
  • Maintain MTNN IS asset and configuration information and conformity to best practice (ITSM).
  • Communicate new configurations, follow-up, and update the impact of changes on configuration information.
  • Develop a report on license compliance, including, but not limited to, management usage, availability, and expiry.
  • Ensure that dependencies and interrelationships between configuration items are communicated and understood.
  • Ensure the availability of license information for staff and management.
  • Provide a graphical representation of the MTNN Information Technology Assets, to aid in the diagnosis of incidents and problems.
  • Provide input to vendor and supplier negotiations and manage vendor procurement, supply, and delivery processes.
  • Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB).
  • Ensuring the pre-defined activities are aligned with the change management process.
  • Ensuring the CMS provides accurate and up-to-date information.
  • Ensuring regular snapshots and configuration baselines are taken and protected.
  • Conduct regular audits to ensure the accuracy of asset records.
Qualification and Requirement:
  • First degree in Computer Science, Engineering, or Applied Sciences or an IT equivalent degree
  • Foundation Certificate: ITIL, IT Service Management

Experience:

  • 3–7 years’ experience in IT service support and delivery environments
  • Experience in enterprise asset management
  • Experience in the development, maintenance, and management of CMDB
  • Experience of change, release, and configuration management processes and procedures
  • Project management experience.

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Representative - Sales and Trade Development - Ile-Ife

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:

To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

  • Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
  • Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
  • Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
  • Provide weekly/monthly sales activity report and market intelligence report to field service engineers
  • Monitor and report back on network quality and other sales impacting indices in territory covered
  • Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
  • Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
  • Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
  • Direct all channel participants to MTN identified growth area within your territory
  • Establish consistent channel standards including branding as per channel recommendation.
  • Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
  • Support all identified outlets with 100% merchandizing as appropriate and defined.
  • Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
  • Resolve all issues/queries with regards to activations, products and promotions.
Qualification and Requirement:
  • First degree Preferably social sciences
  • Fluent in English 

Experience:

  • 1–3 years’ experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Sales and Marketing experience in a fast-moving consumer goods environment

General Manager - IT Operations

Job Specifications:

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Job Description:
  • Responsible for the management of the organization’s system operations for the Information Systems Group (IS), while ensuring adequate capacity, system availability, application maintenance, and excellent user support are provided for MTN Nigeria.
  • Manage the operational services procured from managed services or outsourcing partners for all IT service delivery services.
  • Develop and oversee the integration, implementation, and support of the IT service delivery services in line with MTN Nigeria’s business strategy.

Description:

  • Design, develop, coordinate, and implement the operational and support strategy for the following critical business services:
  • Billing and Charging services,
  • Sales and Distribution, Customer Relations, and Customer Experience Services
  • Value-Added Services,
  • Digital Services,
  • Management Information and Business Intelligence Services,
  • Subscriber/customer portal and website services,
  • Fraud and revenue assurance services
  • ERP services
  • Campaign Management Services
  • Customer Management Services
  • ICT Services
  • Develop the strategy for the service delivery and enterprise applications division in line with global best practices in order to ensure that the organization is viable both internally and externally and as a social and financial entity.
  • Facilitate and guide the processes for identification and justification of the information technology requirements of the various business sectors and coordinate the initiation of project proposals for meeting the requirements.
  • Provide leadership and management with the visibility, control, and decision support required to understand and manage the service delivery and enterprise application functions, as well as provide the team with the expertise to build their capabilities in order to drive effectiveness and efficiencies within the team.
  • Create an ‘IS blueprint’ that addresses business needs and takes into consideration the Data Architecture, Systems Architecture and Computer Architecture of the organization, and ensure that the business has a reliable 5-year IT roadmap covering potential industry developments as well as ISD initiatives.
  • Create and maintain a governance structure for ITSM and processes, and ensure processes and policies are developed, documented, and maintained in accordance with established set /industry guidelines and benchmarks.
  • Develop frameworks, policies, standards, methodologies, plans, and procedures to guide IS Services Management operations and enable the division to provide high-quality services and attain the set goals and objectives of MTNN.
  • Identify cost-effective solutions and investments of IS products and services, assist in forming procurement strategies to optimize technology spend across the organization, and manage IS vendors.
  • Ensure the development, maintenance, and testing of an effective service continuity program.
  • Work closely with all MTN Nigeria’s Business Divisions to execute the company’s strategy.
  • Provide leadership and direction in the operations, leading the team to deliver on the respective business targets and improve the overall performance of the department.
  • Identify, evaluate, and track the development needs and performance of service delivery staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Qualification and Requirement:
  • First degree in an IT-related field
  • A master’s degree in business administration or management would be advantageous.
  • Professional certification in relevant IT would be desirable.
  • Fluent in English and the language of the country is preferable.

Experience:

Minimum 12 years’ work experience, which includes:

  • Senior management track record of 3 years or more, with at least 3 years in the relevant sector or industry as per the relevant role
  • Experience working in a global or multinational enterprise (understanding emerging markets is advantageous)
  • Worked across diverse cultures and geographies.
  • 5 years of technical IT experience within an ERP environment
  • Senior management experience in strategy formulation, technology forecasting, enterprise architecture, network economics, project management, operations management, strategic planning, and quality control management.

Manager - Sales and Support Enablement

Job Specifications:

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Job Description:
  • Manage the Go-To-Market (GTM) portfolio for Enterprise Business, developing and driving effective approaches and plans to take solutions (products) to market and facilitate the delivery of MTNN’s overall vision of leadership in the Nigerian ICT space.
  • Drive and/or support the execution of the key elements of the GTM plan, covering product or brand taglines, marketing communication materials, excellent presentations for sales pitches, etc.
  • Description:
  • Design a go-to-market strategy for solutions or products across relevant segments to achieve business objectives for launched products, propositions, promotions, and services.
  • Design, develop, document, implement, and measure a clear, well-defined product and proposition go-to-market strategy (building on the Products & Services roadmap across segments).
  • Ensure the successful launch of EB products and propositions across segments and drive 360-degree go-to-market execution above and through the line.
  • Position MTN’s EB products and propositions as best-in-class (best-in-market) and bring MTN business solutions to the forefront of available distribution channels to increase overall service adoption and ARPU contribution.
  • Develop and execute a robust digital marketing strategy or plan that creates the right level of awareness for products and drives potential customers through the marketing funnel, i.e., to conversion.
  • Work with the Brands and Communication team to develop appropriate content, as part of content marketing, to deliver the brand and products’ objectives.
  • Work with the master brand, media units, EB brands, and communications teams to develop and execute communication strategies and plans for solutions in terms of advertising and deployments.
  • Work with brand managers, segment and product managers, business intelligence, research, sales, and customer operations to ensure and agree on the product or proposition objectives and desired user experience.
  • Collaborate with product owners to communicate product benefits and adjust requirements as appropriate to optimize return on investment based on market feedback.
  • Oversee the design, development, and implementation of operational go-to-market tools and processes related to Enterprise Business offerings.
  • Collaborate with segment managers to develop attractive products, propositions, and go-to-market packages for the different segments in the Enterprise Business space.
  • Define and clearly communicate the ‘why,’ ‘what’, and ‘when’ of propositions to the marketplace in collaboration with the segment managers through Internal Communications, Customer Relations, Sales and Distribution channels, regional operations, and all relevant ATL and BTL agencies in alignment with MTN’s marketing strategy.
  • Responsible for the development of a channel or distribution strategy in conjunction with the sales team and customer awareness by having end-to-end accountability for their commercial delivery into the market.
Qualification and Requirement:
  • First degree in a related field
  • Possession of an MBA will be an advantage.
  • Fluent in English

Experience:

  • 6–13 years’ experience, which includes:
  • A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
  • Working in a medium- to large organization
  • Developing and executing a go-to-market strategy for products or propositions
  • Driving the positioning of the Enterprise Business brand in the market
  • Managing brand and product promotions
  • Collaborating with and influencing both internal and external stakeholders
  • Developing sub-segmentation for ICT products and mobile propositions
  • Digital marketing and graphic design
  • Project management experience in technology marketing or consulting will be an advantage.

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Analyst - Sales Support, Planning & Analytics

Job Specifications:

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Job Description:

Collect, analyze, interpret, and summarize complex data in the preparation and generation of statistical and analytical reports to provide intelligence to guide sales activities and initiatives for continuous improvement and fact-based decision-making.

Description:

  • Evaluate performance measured against sales intelligence in the following areas:
  • Gross connection growth
  • Sales Channels
  • Retail Points
  • Trade and Data Partners
  • Collect, analyze, and interpret a wide variety of sales data and develop weekly or monthly reports in preparation for business review meetings.
  • Engage the regions to follow up on trade activities and Initiatives.
  • Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and provide information enabling channel business decisions to be made.
  • Prepare monthly, quarterly, and year-to-date (YTD) measurement reports.
  • Build and maintain detailed, accurate daily, weekly, monthly, and quarterly sales performance reports, Channel reports, Trade and retail activities, and geographical reporting.
  • Develop and utilize data collection instruments and methods for evaluation and operational data to enhance sales planning.
  • Develop report specifications to obtain data as required from various data sources for various reports.
  • Provide ongoing and ad hoc reports on essential “health indicators” of the Sales through the analysis of data from various databases using tools such as SAS, Power BI, and Oracle SQL.
  • Identify and monitor competitor sales activities to provide and implement countermeasures to retain competitive advantage.
  • Support the application of network analytics in driving sales planning efficiency and effectiveness and targeted localized intervention.
Qualification and Requirement:
  • First degree in a numerate discipline
  • Fluent in English

Experience:

  • 3–7 years’ experience in an area of specialization, with experience working with others.
  • Experience working in a medium-sized organization:
  • Project planning and reporting, sales and marketing, or related functions
  • Experience using data mining tools
  • Telecoms experience would be an added advantage.

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Deadline: October 31, 2023

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