9mobile Nigeria is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to provide a broad range of telecommunication services nationwide across the voice, data and enterprise services spectrum.
9mobile Nigeria has taken a leading role in the market for exceptional Customer Experience, Quality of Service, and Innovation. At 9mobile, Innovation is not just a buzz word; it is about how the company brings meaning into people’s lives, and relentlessly pushes the frontiers to find new ways to solve everyday challenges.
Applications are invited from interested and qualified candidates to apply for the job openings at 9mobile Nigeria.
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- Coordinate and manage the telarix billing system, SLAs and contract agreements on traffic exchange with existing and potential partners.
- Manage wholesale partners, invoicing, payment and collection
Principal Functions
- Monitor and ensure prompt and accurate update of billing rates onTelarix – iXTools interconnect platform.
- Update the price list received fromeach carrier and ensure routing changes are made based on Direct and Least CostRouting.
- Analyse event detail records (EDRS)and resolve any dispute that may arise on all presented invoices using Audit Command Language (ACL)
- Liaise with finance and wholesale andcarrier relation to ensure partner invoices are paid as at when due.
- Set up new interconnect partners onTelarix platform and ensure strict compliance with billing and invoicingclauses as provided in the contracts.
- Prepare weekly partner statement ofaccounts, update subsidiary books in the Carrier business folder with invoicesand other source data for referencing in any recurring issue or disputesettlement.
- Treat all EDRS sitting in Telarix -iXConnect error bucket and ensure they are completely resolved beforeprocessing interconnect invoices.
- Generate all partner invoices on theTelarix -iXTools, receive interconnect partner invoices and ensure wholesaleclients and interconnect partners are billed accurately and promptly
- Extract and analyse daily, weekly andmonthly interconnect traffic data and generate EDRS reports for interconnectpartners based on request.
- Liaise with prospective interconnectpartners to resolve all interconnect issues
- Coordinate and review partner draftagreements with Legal and other stakeholders
- Provide routing instruction via theinterconnect platform to network operations team.
- Identify and escalate billing system’sinadequacies and offering solutions.
- Negotiate bilateral agreements withpotential international carrier/operator
- Reconcile monthly partners statementof account
- Provide least cost routing (LCR)reports for international destinations.
- Interpret interconnect traffic patternand escalate unusual traffic trends
- Perform other duties as assign by the Manager, Carrier Relations.
Qualifications and Requirements:
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Engineer NOC
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria. See other Jobs in Abuja
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
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Job Description:
- Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.
Principal Functions
- 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
- Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
- Follow-up with resolver teams for resolution of network faults and incidents
- Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
- Provision of support for troubleshooting of POF and COF for network incidents
- Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
- Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
- Provision of regular periodic updates on all network faults and incidents
- Send notifications for planned/unplanned outages to all stakeholders
- Provide operations primary point of interface for enterprise customers and partners
- Conduct initial demarcation of enterprise customers and partners complaints
- Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
- Work with back office to ensure visibility of all network nodes
- Process access to MGWs, BSCs, data centers and network sites for maintenance and troubleshooting
- Perform other duties as assigned by the Incident and Surveillance Manager.
Qualifications and Requirements:
- First degree or equivalent in Electrical or Computer Engineering or a related discipline
- Two (2) years post NYSC work experience
Experience,Skills & Competencies
- Knowledge
- Network Administration
- Microsoft Office suite
- Network Surveillance/monitoring tools(advantage)
Skills
- Personal Effectiveness
- Problem Solving
- Behavior
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Method of Application
Interested and qualified candidates should apply by clicking on the BUTTONS below.
Deadline: Not Specified
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