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Monday, May 16, 2022

Job Openings at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.

United Bank for Africa Plc (UBA) is recruiting into the vacant positions. All Interested candidates are advised to go through available positions carefully and submit their applications appropriately before the deadline.

All Available positions are listed below:

Job Specifications:

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Job Description:
  • We are looking for a candidate who has practical and hands on business partnering experience.
  • Our ideal candidate must be knowledgeable about HR processes, employee lifecycle and the business.
  • He/she must have strong business acumen, relationship management and analytical skills.

Job Objective (s)

  • To ensure an effective business partnering relationship in assigned regions, in line with the strategic objectives of the bank
  • To provide strategic input on Talent Management issue to Business Leaders.

Responsibilities
Strategic Workforce Planning:

  • Analyze, forecast, and plan workforce supply and demand, assessing gaps, and implementing target talent management interventions to ensure that the Bank has the right people – with the right skills in the right places and at the right time.
  • Partner with key stakeholders across business groups to conduct workforce planning following the outcome of job analysis and evaluation.
  • Make use of relevant tools in churning out important workforce planning information to be used in reaching talent decisions and making feasible plans.

Employee Engagement and Motivation:

  • Drive a culture of Simplicity, Responsiveness and Goal orientation & deploy a system that drives a culture of openness, equity and inclusiveness.
  • Drive the employee engagement initiatives in line with your unit’s strategy.
  • Provide consultation to employees and managers on grievance and disciplinary matters & ensure hearings are conducted fairly.

People Strategy & Change Management:

  • Drive and execute your units People Strategy with the objective of achieving optimal staff productivity across line of Business.
  • As the execution arm of HR, implement proffered Talent Management solutions and group-wide initiatives.

Employee Retention:

  • Implement & ensure an efficient employee onboarding process that leaves a lasting impression of excellence in the mind of the new employee.
  • Drive and manage the system of clear career progression for staff that leverages on the diversity and vast scope of operations across line of business.
  • Drive initiatives that ensures employees commitment to the organization’s goals & values, are encouraged to contribute to organizational success.
  • Track and manage poor performance, within the Bank and providing performance report to Business leaders for informed decision.

Succession Management:

  • Monitor and manage successors in Anchor & critical roles within your line of business at every point in time.
  • Provide Supervisors with the tools to create individualized development plans for their reports.

Coaching and Mentoring:

  • Drive bank wide mentoring programmes.
  • Establish metrics for measuring the effectiveness and success of the coaching and mentoring programs.
  • Create opportunities for mentors and mentees to connect, beyond online mentoring platform.

HR Compliance:

  • Provide advice and guidance on a wide range of highly complex HR issues to senior management and or management teams.
  • Monitor the external environment and provide guidance on new developments which may be required in response to changing market, legislative and employment conditions.
Qualifications and Requirements:
  • First Degree in any relevant Social Science degree.
  • 5 – 8 years’ related work experience.
  • HR certification such as CIPD, SHRM, CIPM and proven experience as a HR Business Partner in a financial sector is an added advantage.

Knowledge & Skills Required:

  • Good knowledge of employee lifecycle model with practical/hands-on experience.
  • Knowledge of HR metrics & analytics.
  • Knowledge of HR processes & labour law.
  • Good coaching and counselling skills.
  • Rational, confident and mature approach to decision making.
  • Well-developed critical and analytical thinking.
  • Strong interpersonal, problem solving, negotiation and expectations management.
  • Effective listening skills.
  • Project management skills.
  • Strong orientation towards customer support and responsiveness.
  • Ability to build teams and foster team spirit.

What We Expect From You:

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Regional Security Co-ordinator

Job Specifications:

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Job Description:
  • Our ideal candidate must have a service mind-set with strong leadership and supervisory skills.
  • He/she must have a minimum of 10 years’ experience in any of the armed forces, NPF or DSS and a member of a recognized security professional body.

Job Objective (s)

  • Supervise security operatives to ensure business offices are unattractive to criminals. 
  • Liaise with law enforcement agents and guards service providers for deployment of quality/well trained officers to business offices.
  • Investigate security breaches in business offices. 
  • Supervise all physical security functions including armed police officers and security guards in branches 

Responsibilities
Management and implementation of security policy standard, guidelines and procedures:

  • Deploy armed police officers and guards in all business offices. 
  • Liaise with law enforcement agencies in the region.   
  • Vet guards before deployment to business offices.  
  • Timely report of security breaches, incidents and investigations. 
  • Periodic security threat analysis report on bank security trends. 
  • Enforce access control measures in business offices.
  • Participate in and represent the bank at Lagos State Safety Commission, Federal & State Fire Services, LASEMA and other regulatory agencies. 
  • Support the development and implementation of OHS policies and procedures. 
  • Lead incident investigations, review and analyse occupational health and safety incidents to avoid reoccurrence.
  • Advice and support management through incidents trend analysis with a robust incident investigation recommendation action tracker for close out of corrective actions  

Management of a well-structured security network for the region:

  • Maintain cordial relationship with both Federal and State Law Enforcement Agencies and other related agencies. 
  • Interface between the security department of Head Office and the Regional Banks on security matters. 
  • Timely deployment armed police officers to areas of need. 
  • Regularly sensitize staff and security operatives on security matters. 
  • Training and retraining of guards to meet bank security requirements. 
  • Investigate security breaches and proffering solution to prevent reoccurrence. 
  • Prepare and present to Head Office daily, weekly, monthly situation reports and periodic threat analysis in the region.  

Provision of a well-secured environment for business activities to thrive:

  • Maintain round the clock security surveillance in all business offices.  
  • Timely replacement of erring police officers and guards. 
  • Provision of adequate security for customers’ properties within the bank premises. 
  • Creation of security awareness within the bank environment. 

Deployment of security personnel to business offices:

  • Ensure only trained and experienced guards force are deployed to protect the business offices. 
  • Ensure police officers deployed to the bank are armed with rifles. 
  • Ensure only able and agile guards are deployed to protect the bank’s assets. 

Process administration:

  • Prevent crimes within and around business premises  
  • Maintain cordial relationship with service providers.  
  • Get information/intelligence to assist in maintaining a secured business environment. 
  • Ensure the right physical security apparatus are in place in all business offices. 
  • Ensure compliance to security standard policies and procedures. 
Qualifications and Requirements:
  • First Degree in a relevant discipline from a recognized university.
  • Professional certification is an added advantage.
  • 10 years related experience.

Knowledge & Skills Required:

  • Banking operations, policies and procedures
  • Banking organizational Structure
  • Interpersonal skills
  • Computer appreciation
  • Leadership & supervisory skills
  • Customer service

What We Expect From You:

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Explore More Opportunities

Service Support Officer

Job Specifications:

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Job Description:
  • We are looking for a candidate with a service mind-set to manage and resolve all service complaints.
  • Our ideal candidate must be customer-focused and result-oriented with at least 2 year’s related experience.

Job Objective (s)

  • To provide answers to service questions and provide additional support where needed. 
  • Manage and ensure all service complaints lodged are resolved within stipulated TAT. 
  • The Service Support Officer is also required to collate Corporate Services operations data, analyze it and proffer improvements to processes.

Responsibilities

  • Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Monitor requests and complaints on customer request applications to ensure all requests/complaints are resolved within stipulated TAT.
  • Recommend potential services by collecting customer information and analysing customer needs.
  • Prepare product or service reports by collecting and analysing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Handle changes in policies or renewals.
  • Resolve customer complaints via phone, email, or social media.
Qualifications and Requirements:
  • First Degree in a relevant discipline from a recognized university
  • 2 years related experience.

Knowledge & Skills Required:

  • Proven customer support experience. 
  • Knowledge of functions of different roles within Corporate Services.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent data analytics skills.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Good communication skills.
  • Conflict resolution skills. 
  • Judgment & decision making skills.
  • Complex problem solving skills.

What We Expect From You:

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Method of Application

Interested and qualified candidate for “Job Openings at United Bank for Africa Plc (UBA)” should click the button below and start their application.

Deadline: March 16, 2022

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