Job Opportunities at 9mobile Nigeria

9mobile Nigeria is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to provide a broad range of telecommunication services nationwide across the voice, data and enterprise services spectrum.

9mobile Nigeria has taken a leading role in the market for exceptional Customer Experience, Quality of Service, and Innovation. At 9mobile, Innovation is not just a buzz word; it is about how the company brings meaning into people’s lives, and relentlessly pushes the frontiers to find new ways to solve everyday challenges.

Applications are invited from interested and qualified candidates to apply for the job opportunities at 9mobile Nigeria.

Job Specifications:

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Job Description:
  • Assist in conducting process controls activities in line with stated policies and processes.

Principal Functions

  • Assist in conducting process controls activities in line with stated policies and
  • Advise Line Management on possible financial impact across all divisions of regulatory/statutory developments and trends while highlighting potential revenue generation/cost saving opportunities.
  • Liaise with relevant stakeholders across all 9mobile business divisions to drive compliance with identified regulatory and statutory requirements and obligations.
  • Assess the adequacy of existing controls to ensure compliance with applicable laws and requirements.
  • Identify control gaps and recommend compensating controls while also supporting the process owners in the development and implementation.
  • Implement compliance monitoring activities in line with the company-wide risk-based compliance program and follow-up on agreed mitigation actions and plans to ensure all non-compliance issues are closed.
  • Assist with scheduled ad hoc compliance reviews and audits of high-risk areas.
  • Support with activities to create company-wide awareness of regulatory and statutory requirements and the importance of complying with these requirements.
  • Provide second line assurance to the business through compliance monitoring activities across all business lines, that operations are conducted in accordance with applicable laws and regulations.
  • Work as part of the larger Risk and Compliance team to implement compliance initiatives and maturity actions inline with the company-wide risk-based compliance program.
  • Liaise with relevant stakeholders and key process owners to obtain evidence of compliance with regulatory and statutory requirements.
  • Produce high quality monitoring reports and analysis with insights on compliance monitoring activities, outcomes and trends.
  • Assist with preparing standard and ad-hoc information and data reports to the executive management and other stakeholders as required.
  • Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactions.
  • Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications Industry
  • Prepare agreed activity and performance reports on a timely basis, for the attention of the Manager, Internal Controls& Compliance and other relevant parties.
  • Perform other duties as assigned by the Manager, Internal Controls & Compliance.

Key Performance Indicators

  • Turnaround time of compliance activities and reports.
  • Quality of risk and compliance reports.
  • Compliance with standards and guidelines.
Qualifications and Requirements:

Minimum requirements:

  • First Degree or its equivalent in any relevant discipline preferably Accounting, Economics or Information Systems.
  • Professional Accounting/Auditing qualifications will be an advantage (ACA, ACCA, CISA, CIA, CFE, etc.).
  • Three years relevant professional experience
  • Experience working in a team and good interpersonal skills
  • Knowledge and experience of best practice compliance and governance frameworks, methodologies and emerging practice, compliance monitoring and risk assessments in the context of the Nigerian and global telecommunications industry.
  • Experience and understanding of the Nigerian telecommunications industry and regulatory framework
  • Strong and effective business communication (verbal and writing skills)
  • Ability to plan and execute numerous complex projects under pressure
  • Strong analytical skills
  • Strong knowledge of internal controls is an added advantage
  • Experience and knowledge of Data Analysis, Research & Risk management would be an advantage.

Senior Engineer - Packet Switch Core

Job Specifications:

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Job Description:
  • Perform PS-CORE end to end troubleshooting, conduct Packet core health checks, and carry out end to end KPI analysis and Performance optimization
  • Ensure the implementation, maintenance and operations of Packet switch nodes and effectively monitor all data related links
  • Principal Functions        
  • Configure and integrate different nodes and solutions for both new and existing networks.
  • Analyze problems and identify suitable solution to these problems.
  • Working on complex troubleshooting, using support tools, standard processes and procedures
  • Co-ordinate the integration of new BSC, RNC and eNode B to the packet nodes
  • Integration and deployment of caching solution on the network, alongside its operations and maintenance.
  • Follow up on data network activities on daily basics and ensure fault free network.
  • Perform impact analysis of software upgrade and provide recommendation.
  • Co-ordinate routine maintenance of PS core network elements in line with standard policies and procedures
  • Generate Change Request and develop scripting for implementation for Packet nodes.
  • Ensure effective analyses of the Packet performance reports and proactively resolve any challenges
  • Ensure integrity of public IP address against vulnerabilities.
  • Integration and troubleshooting of VPN’s deployed on the network
  • Perform PS Core Audit activity and resolution on identified loopholes
  • Ensure that the PS Core nodes availability targets are achieved
  • Perform any other duties as assigned by the Manager, PS Carrier.
Qualification and Requirement:
  • Minimum of Bachelor’s Degree in Engineering or its equivalent
  • Domain experience:(Packet core) minimum of 4 years.
  • Very good knowledge of Huawei Packet Core nodes, SGSN, MME, GGSN, S- GW and P-GW
  • Good Understanding of Packet Core Surrounding Nodes (Like VOLTE, SCG, Charging Nodes, etc.)
  • Good knowledge of Policy server (PCRF, PCEF), DNS
  • Familiar with virtualization and the Cloud Systems
  • Excellent IP background

Knowledge:

  • GPRS (SGSN/GGSN) operational experience with focus on troubleshooting
  • Fault analysis & Performance reporting/analysis.

Skills:

  • Personal Effectiveness
  • Problem Solving
  • Teaming
  • Behavior
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

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Head, Network NQoS & Support

Job Specifications:

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Job Description:
  • Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
  • Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
  • Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
  • Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions
Tactical:

  • Assist in the definition of the division’s plans, policies, projects, and service levels.
  • Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

Operational:

  • Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
  • Analyse, Detect & Report any problem due to capacity shortages.
  • Coordinate the preparation of technical reports on network quality/ performance.
  • Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
  • Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
  • Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
  • Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
  • Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
  • Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
  • Manage vendor performance evaluation and ensure agreed SLAs are achieved.
  • Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
  • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
  • Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Monitor and control the budgetary needs of the unit/function.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
  • Perform any other duties as assigned by the Chief Technical Officer (CTO).
Qualification and Requirement:
  • First Degree or equivalent in Electrical Engineering
  • Postgraduate degree/relevant professional qualification
  • Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position

Knowledge:

  • Network Operations
  • Network Performance
  • Network Security and Assurance
  • Service Continuity Management, Monitoring and Control
  • Telecommunications & Mobile Network Standards & Specifications

Skills:

  • Leadership and People Management
  • Accountability
  • Communication
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Specialist, Internal Control

Job Specifications:

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Job Description:
  • Assist in conducting process controls activities in line with stated policies and processes.

Principal Functions

  • Perform routine and special process controls activities, ensuring compliance with approved policies, procedures and guidelines.
  • Assist in conducting continuous monitoring and review of activities and transactions in order to detect incidences of non-compliance and/or irregularities.
  • Compile reports with accurate facts and figures backing conclusions and recommendations.
  • Proactively identify and report issues, exceptions and irregularities to the Internal Controls & Compliance Manager for appropriate action.
  • Assist in identifying control implications of process improvement/redesign/implementation efforts and assessing the adequacy and sufficiency of controls to be built/ integrated into the system/processes.
  • Suggest improvements on executed investigations and forensics.
  • Assist in conducting research on local and global best practices to ensure the unit stays abreast of telecommunication trends, events and developments.
  • Prepare agreed activity and performance reports on a timely basis, for the attention of the Manager, Internal Controls & Compliance and other relevant parties.
  • Perform other duties as assigned by the Manager, Internal Controls & Compliance.

Key Performance Indicators

  • Turnaround time of controls activities.
  • Quality of risk and controls reports.
  • Compliance with standards and guidelines.
Qualification and Requirement:
  • First Degree or its equivalent in any Business or Computing related discipline preferably Accounting, Economics or Information Systems
  • Professional Accounting/Auditing qualifications will be an advantage (ACA, ACCA, CISA, CIA, CFE, etc.).
  • Minimum of Four (4) years relevant professional experience.

Requirements:

  • Good understanding of leading practices especially with regards to standards and procedures for the telecommunication industry.
  • Good understanding of telecommunication industry operations and business processes.
  • Good knowledge of general controls standards and principles (COSO, COBIT, ETom etc.).
  • Good oral and written communication skills.
  • Good networking and teaming skills.
  • Good data gathering and analysis skills with detailed understanding of big data platforms and ERP architecture
  • Good problem analysis and solving skills.
  • Proficiency in the use of Microsoft office tools.
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Senior Engineer - Datacom

Job Specifications:

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Job Description:
  • Provide necessary technical support towards IP/MPLS backbone, IP RAN, Internet, Gateway, International Peering Solution and Enterprise Solutions to meet specific business requirements
  • Support IP/ MPLS Backbone Network, Technologies such as MPLS Core, MP-BGP, VPNs, VPLS, L3VPN,MPLS, Fast Rerouting, VRRP, BFD etc.

Principal Functions

  • Manage complex transformation International Networks peering and traffic engineering
  • IP Routing Experience: OSPF, BGP, and BGP policing, Route reflectors and Confederations, Multi-homing solutions
  • Review the detailed network designs and network configurations of the Network Engineering group to ensure consistency with the architecture, as well as gain insight into how to optimize architecture after real-world application.
  • Support & manage all internet gateway routers, Public IP, and other Internet Solution to meet specific business requirements
  • Technical knowledge of GSM/LTE environment and interaction of IP system with CS core, PS core, VAS, Interconnect and carrier services
  • Review all changes to network configuration for technical accuracy and impact, and provide multi-protocol network problem resolutions.
  • Maintain the integrity of configuration database and record systems and ensure IP/MPLS/Internet and network security integrity documentations are updated regularly.
  • Responsible for end to end IP integrations for new equipment, Core switching equipment, VAS nodes, Media gateway, and GGSN /SGSN gateways nodes and interconnect nodes into IP network
  • Monitor and ensure vendors’ adherence to contractual SLAs (vendor management).
  • Conduct weekly & monthly network performance monitoring, trend analyses, capacity planning and expansion in line with network growth trends and increases in traffic
  • Ensure that approved IP optimization tasks are executed according to schedule and with minimal distortion to service
  • Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
  • Manage inter-functional relations to ensure synergy across the various departmental functions
  • Perform periodic network audit and network performance improvement measures
  • Recommends network operational improvement measures
  • Develop IP network operational strategy document
  • Ensure best practice operational procedure
  • Review, approves operational instructions / method of procedures
  • Lead the troubleshooting of faults, enforce preventive maintenance methodology
  • Perform any other duties as assigned by the line Manager, IP and Enterprise Operations.
Qualification and Requirement:
  • First Degree in Electrical / Electronic / Computer Engineering or a related field
  • Minimum of Four (4) years post NYSC relevant work experience.
  • Experience in IP/MPLS networks and technologies in multi-service environments
  • Experience with IP, IPv6, Ethernet, MPLS BGP VPN, VPLS, VLL and IP Service Edge deployment and operation. Good understanding of IP/MPLS and evolution towards an IP/NGN based technology.
  • Clear understanding of the following protocols: MP-BGP, VPNs, VPLS, L3VPN, Fast   Rerouting, VRRP, BFD OSPF, IS-IS, BGP, MP-BGPQOS, NAT, IP routing and switching.
  • Hands-on experience with Huawei, Cisco and Nokia IP nodes.
  • Experience with Juniper nodes is desired.
  • Excellent working knowledge of Cisco, Juniper, Huawei and Nokia (Alcatel) routers and switches.
  • Advanced QOS experience especially pertaining to VoIP and DOS
  • Familiarity with any object-oriented programming language (Python, C++, etc.).
  • Network automation and scripting skills.
  • Cisco CCNP certification or equivalent in other DATACOM vendors listed above.
  • Good understanding of mobile telecommunication network
  • Advanced working skills on Microsoft office suite.
  • Excellent presentation skills.

Knowledge:

  • Service Continuity Management, Monitoring and Control
  • Telecommunications & Mobile Network Standards & Specifications
  • Operational experience with large scale carrier multi-service networks.

Skills:

  • Problem Solving
  • Accountability
  • Teaming
  • Behavior
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Manager, IT Program & Portfolio Management

Job Specifications:

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Job Description:
  • Manage delivery teams by maintaining oversight of project planning, execution, and monitoring, enforcing adherence to standards, acceptable risk judgement and a business value-driven approach to delivery of business benefits on time within budget and scope.

Principal Functions
Tactical:

  • Establish and maintain relationships and communication with key internal and external stakeholders across the organization.
  • Provide adequate feedback system on process improvement initiatives which are outcomes of program oversight function.
  • Influence resource allocation from all EMTS stakeholders to achieve efficient &timely delivery of project output
  • Proactively identify and respond to risks / escalated problems from vendor organizations during implementation to minimize project risks
  • Influence EMTS and project delivery organization stakeholders by creating positive relationships through the appropriate channels to manage expectations and agreed objectives
  • Manage inter-functional relations to ensure synergy across the various departmental functions to deliver strategic projects
  • Promote quality of project delivery process by ensuring compliance to 9mobile quality and test standards.

Operational:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects to ensure that all projects are delivered on-time, within scope and within budget
  • Develop a detailed project plan to track progress and adjust as needed, utilizing industry best practices, techniques, and standards throughout entire project execution
  • Directly supervise the planning and execution of all IT projects to ensure delivery of business benefits
  • Support the coordination of the IT Program board meetings and follow through with agreed actions.  Review status reports for projects in-flight and make appropriate corrections.  Provide oversight function for all governance reporting
  • Responsible for reviewing generated reports to 9mobile corporate PMO, group and other aspect of business
  • Enforce compliance for all project changes.
  • Maintain a central record system and ensure knowledge base for all implementations are maintained for audit and reference purposes.
  • Perform other duties as assigned by the Head, Program and Portfolio Management.
Qualification and Requirement:
  • First Degree in Numerate, Technology or Sciences (Engineering, Computer Science, Mathematics);
  • Knowledge and experience in managing complex projects/programs
  • Project management qualification (eg. PMP, Prince 2, CSM)
  • Postgraduate/professional qualification in a related field and/or demonstrable experience in risk management will be an added advantage
  • Minimum of six (6) years relevant work experience in a project driven organization. with at least 3 years in a supervisory position.
  • Excellent client-facing and internal communication skills
  • Good Communication (Written and Verbal), Presentation skills, and Negotiation skills.
  • Strong analytical, organizational, and decision-making skills
  • Demonstrable ability to work productively and stay calm under pressure
  • Proficiency in the use of Microsoft Excel, PowerPoint and MS Project and/or equivalent tools;
  • Working knowledge of Agile Methodology
  • Other Solutions Life Cycle certifications in IT or Telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework(MOF), Rational Unified Process (RUP), IT Infrastructure Library (ITIL),  Solution Development Life Cycle (SDLC) ISO20000, SIX SIGMA, COBIT or eTOM, IT Governance, IT Audit, IT Architecture and the CMM are optional and of advantage.

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Specialist, Products Assurance

Job Specifications:

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Job Description:

Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:

  • Responsible for Pre & Post-launch validation of products and services.
  • Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime
  • Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes
  • Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage
  • Assess revenue impact of new products, network element and billing system changes.

Principal Functions
Tactical:

  • Development of revenue assurance best practices for the company.
  • Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).
  • Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.
  • Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
  • Establish and maintain relationships with key internal and external stakeholders.

Operational:

  • Ensure data integrity in all revenue impacting systems across 9Mobile.
  • Build controls into revenue impacting projects within 9Mobile.
  • To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
  • To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
  • Actively seek revenue leakage within 9Mobile and work with involved parties to block leakage and ensure future revenues are assured
  • Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
  • Assuring timely and correct transport of all event detail records (EDRs) from points of generation(switches) to points of mediation and billing/rating.
  • Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.
  • Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
  • Product assurance review of 9mobile’s products; risk and control evaluation and building controls to block areas of vulnerabilities.
  • Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
  • Financial validation of pay out figures for incentives for various sales channels.
  • Review of rating for prepaid products and services to ensure accuracy and completeness
  • Carry out various analysis such as:
    • Forensic analysis.
    • Risk analysis.
    • Post-paid short code analysis.
    • Short code analysis.
    • E-Top up analysis.
    • Post-paid usage analysis
    • Subscriber balance movement analysis.
    • Prepaid staff analysis.
    • Analysis of data from different sources.
Qualification and Requirement:
    • Bachelor’s Degree / HND in Computer Science, Accounting, or any Science / Engineering discipline.
    • Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will bean added advantage.

    Knowledge:

    • Good knowledge of Relational Database Management systems.
    • Proficiency withuse of data analysis and data visualization tools (e.g., SQL, ACL, Power BI,Hives, etc.).
    • Good knowledge of Big Data analytics (Hadoop, Hives).
    • Excellent understanding of GSM Network Architecture.

    Skills:

    • Analytical and Problem solving.
    • Technical know-how.
    • Minimum of 5 years relevant work experience.

    Behaviour:

    • Passion for excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

Manager, Consumer Analytics & Insight

Job Specifications:

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Job Description:
  • As part of the customer value management team, the role holder will be responsible for developing and conducting advanced modelling and analytics of customer data available across the enterprise by providing strategic actionable insights that are turned into Campaign actions and results.

Principal Functions

  • Leveraging internal data as well as external market data to develop quantitative and predictive models while conducting analyses in support of the customer value management team.
  • Provide a stream of practical actionable insights to the rest of the business covering analysis of customer behavioural patterns and potential campaign and recommend hidden opportunities through data insights.
  • Perform advanced micro analysis of customer value bands within the database with practical insights and recommendations on how to grow value and extend customer lifetime value by turning customer insights into tangible campaigns and actions that will drive revenue.
  • Leveraging on advanced statistical analyses with a detailed understanding of data mining techniques e.g., predictive modelling, segmentations and providing strategic recommendations and insights into key areas such as: retentions, churn, LTV,CVM, Portfolio Management and Product Management.
  • Design advanced analytics to address customer behaviour associated with customer identification attraction, retention and customer developments.
  • Use data mining tools in interpreting and analyzing large data sets through cluster analysis, CHAID/CART, latent class, or other segmentation methods.
  • Design models and advanced analytics to address customer behaviour associated with customer identification, attraction, retention and customer development.
Qualifications and Requirements:
  • A First Degree in relevant numerate discipline.
  • Minimum of Six (6) years relevant work experience with at least three (3) years in a supervisory role.
  • Industry Certification(s) and or Postgraduate/Professional qualification(s) in a relatedfield (an added advantage)
  • Expertise in datamining, transformation, and analysis
  • Expertise in building customized models in SAS, SQL, or other data-mining / ETL tools
  • Ability to use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communications.
  • Excellent understanding of data manipulation and interrogation techniques, data mining and statistical techniques such as linear and logistical regression, CHAID and clustering  

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Senior Engineer, Service Assurance

Job Specifications:

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Job Description:
  • Handle the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

Principal Functions

  • Provision of high-level support to existing BSS/RAN technologies and product line
  • Perform second level and necessary backoffice 2G/3G/4G support to Field and NOC teams
  • Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
  • Handle corrective RAN/BSS maintenance as required, and assist the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS – related outages and network problems.
  • Manage BSS database, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, network configurations; provide all required BSS reports.
  • Escalate network impacting issues to parties/teams responsible and ensure they are resolved in a timely manner.
  • Provide back office support to customers/subscribers and ensure incidences or issues are properly managed and resolved.
  • Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
  • Attend to BSS & RAN related customer complaints
  • Handle integration and commissioning of2G/3G/4G sites
  • Work with OEM support teams to resolve BSS/RAN related faults
  • Provide reports on service outages, determine root cause analysis and recommend follow up actions.
  • Implement BSS/RAN-related work orders(WOs) and change requests (CRs).
  • Investigate major service outages and follow up with units responsible to ensure prompt resolution.
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
  • Advice on network audit, performance improvement and optimization
  • Perform other duties as assigned by the Manager, BSS & RAN Operations
Qualifications and Requirements:
  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Minimum of four (4) years post NYSC relevant work experience network operations
  • Multi-vendor BSS/RAN experience

Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.
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Head, Pricing

Job Specifications:

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Job Description:
  • Business planning, forecast and reforecast of commercial KPIs
  • Develop and maintain competitive tariffs plans for all EMTS’s products and services
  • Market research and competitive analysis

Principal Functions
Strategic:

  • Provide Commercial input to the annual business plan for customer numbers, usage, revenue, and gross margin
  • Advise top Management on major business KPIs trajectory and implications for the organisation’s strategic objectives

Tactical:

  • Analyze market trends and available data and provide input in the development of a competitive pricing strategy for all EMTS’s products/services.
  • Keep abreast of global and local best practice as it relates to telecoms pricing and tariff determination.
  • Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Identify required resources, personnel and funding to achieve the unit’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders.

Operational:

  • Provide input in the development of pricing processes, policies and procedures for EMTS.
  • Assist in the determination of optimal tariffs for all EMTS’s products and services (ranging from voice calls and SMS to other VAS) and proffer recommendations to the Director, Market Strategy, Pricing & Insight
  • Propose/ recommend appropriate price changes based on results of market trend analysis as well as industry realities.
  • Possess adequate knowledge of pricing related regulations and ensure that all EMTS’s tariffs comply with defined standards.
  • Liaise with the Regulatory and Corporate Affairs team to ensure prompt approval of all pricing submissions.
  • Liaise with relevant departments/divisions/units in determining appropriate pricing for all promotional offerings.
  • Oversee the conduct of periodic quality checks in different locations to ensure that the actual billing for all EMTS’s products and services comply with approved and published tariffs.
  • Provide clear direction, set targets, prioritize tasks and assign responsibilities to the Pricing and Tariffs team.
  • Monthly, quarterly, and half-yearly reforecast of commercial KPIs in line with prevailing market conditions and prevailing business realities.
  • Regularly generate market and competitive insights to inform business decision making.
  • Execute market research requirements for the business and manage relationships with the research agencies
  • Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives. Ensure adequate training and development is delivered to subordinates on the tariff determination process.
  • Monitor and control the budgetary needs of the unit.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Commercial Planning, Analytics, Pricing.
  • Perform any other duties as assigned by the Director, Commercial Planning, Analytics, Pricing.
Qualifications and Requirements:
  • First Degree or equivalent in a numerate discipline.
  • Postgraduate / Professional qualification in a related field will be an added advantage.
  • Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.

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