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Thursday, February 2, 2023

Job Opportunities at 9mobile Nigeria

9mobile Nigeria is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to provide a broad range of telecommunication services nationwide across the voice, data and enterprise services spectrum.

9mobile Nigeria has taken a leading role in the market for exceptional Customer Experience, Quality of Service, and Innovation. At 9mobile, Innovation is not just a buzz word; it is about how the company brings meaning into people’s lives, and relentlessly pushes the frontiers to find new ways to solve everyday challenges.

Applications are invited from interested and qualified candidates to apply for the job opportunities at 9mobile Nigeria.

Job Specifications:

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Job Description:
  • Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:
  • Responsible for Pre & Post-launch validation of products and services.
  • Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime
  • Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes
  • Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage
  • Assess revenue impact of new products, network element and billing system changes.


Principal Functions        
Tactical

  • Development of revenue assurance best practices for the company.
  • Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).
  • Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.
  • Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
  • Establish and maintain relationships with key internal and external stakeholders.

Operational

  • Ensure data integrity in all revenue impacting systems across 9Mobile.
  • Build controls into revenue impacting projects within 9Mobile.
  • To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
  • To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
  • Actively seek revenue leakage within 9Mobile and work with involved parties to block leakage and ensure future revenues are assured
  • Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
  • Assuring timely and correct transport of all event detail records (EDRs) from points of generation(switches) to points of mediation and billing/rating.
  • Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.
  • Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
  • Product assurance review of 9mobile’s products; risk and control evaluation and building controls to block areas of vulnerabilities.
  • Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
  • Financial validation of pay out figures for incentives for various sales channels.
  • Review of rating for prepaid products and services to ensure accuracy and completeness
  • Carry out various analysis such as:
  • Forensic analysis.
  • Risk analysis.
  • Post-paid short code analysis.
  • Short code analysis.
  • E-Top up analysis.
  • Post-paid usage analysis
  • Subscriber balance movement analysis.
  • Prepaid staff analysis.
  • Analysis of data from different sources.
Qualifications and Requirements:
  • Bachelor’s/HND degree in Computer Science, Accounting, or any science / engineering discipline.
  • Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will bean added advantage.

Knowledge

  • Good knowledge of Relational Database Management systems.
  • Proficiency with use of data analysis and data visualization tools (e.g., SQL, ACL, PowerBI, Hives, etc.).
  • Good knowledge of Big Data analytics (Hadoop, Hives).
  • Excellent understanding of GSM Network Architecture.

Skills

  • Analytical and Problem solving.
  • Technical know-how.
  • Minimum of 5 years relevant work experience.

Behavior

  • Passion for excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

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Specialist. Projects & Process Assurance

Job Specifications:

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Job Description:

Responsible for the organization’s products and project assurance.

To ensure that the activation, billing for all products and services are validated, and the controls are accurately reviewed.

Principal Functions        
Tactical

  • Development of revenue assurance best practices for the company.
  • Creation, implementation, and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Assurance & Fraud Management System (Subex).
  • Perform pre- and post-implementation reviews of all products, projects and services; follow through to resolution and communicate to appropriate parties.
  • Monitoring of system owners to ensure proper set up of system in accurately order to minimize leakages.

Operational

  • To validate New Product for “go live or no go” in terms of billing accuracy, Conformity to business rules, etc.
  • Validation of all products (e.g., Voice, SMS, Data, etc.) and MASP Invoices.
  • To ascertain the accuracy and completeness of the figures generated by our Big Data system.
  • To validate Vendors’ log per service code against 9Mobile log for proper revenue share computation.
  • To identify instances of breach of conditions by MASP Vendors and apply sanctions accordingly.
  • To validate BVN logs for revenue share purposes.
  • To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
  • To establish proper documented processes and control for RAFM areas of coverage and point of revenue related risks.
  • To ensure all network configuration changes are brought under RAFM governance to mitigate revenue loss.
  • To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
  • To ensure proper project management of revenue assurance related projects.
  • Perform any other activity assigned by the RA Manager, Products and Process Assurance.
Qualifications and Requirements:
  • Bachelor’s/HND degree in Computer Science, Accounting, or any science / engineering discipline.
  • Good knowledge of relational database management systems.
  • Excellent understanding of GSM network architecture.
  • Minimum of four (4) years relevant work experience.

Knowledge

  • Proven working experience as a data analyst or business data analyst.
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques.

Strong knowledge of and experience with:

  • Data visualization packages (Tableau, Power BI, Business Objects, etc.).
  • Databases (SQL, Oracle, etc.).
  • Big Data analytics (Hadoop, Hives).
  • Programming (Python, R, XML, JavaScript, model tuning, machine learning, or ETL frameworks).
  • Revenue Assurance
  • Project Management
  • Industry Knowledge

Skills

  • Analytical and Problem solving.
  • Technical know-how.

Behaviour

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

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Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.

Deadline: Not Specified

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