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Thursday, March 4, 2021

Job Opportunities at 9Mobile

9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.

Applications are invited from interested and qualified candidates to apply for Job Opportunities at 9Mobile

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

  • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
  • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
  • Follow-up with resolver teams for resolution of network faults and incidents
  • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
  • Provision of support for troubleshooting of POF and COF for network incidents
  • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
  • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Provision of regular periodic updates on all network faults and incidents
  • Send notifications for planned/unplanned outages to all stakeholders
  • Provide operations primary point of interface for enterprise customers and partners
  • Conduct initial demarcation of enterprise customers and partners complaints
  • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
  • Work with back office to ensure visibility of all network nodes
  • Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
  • Perform other duties as assigned by the Incident and Surveillance Manager.
Qualifications and Requirements:
  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

  • Network Administration
  • Microsoft Office suite
  • Network Surveillance / monitoring tools(advantage)

Skills:

  • Personal Effectiveness
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Senior Engineer / SOC

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

Principal Functions        

  • Ensure 24*7 Monitoring of Enterprise links and solutions
  • Resolve subscriber complaints on BES platform
  • Monitoring and analysis of critical KQIs
  • Provide proactive and enhanced reactive care for subscribers’ services
  • Raise customer-centric operations transformation initiatives
  • Ensure proper management of enterprise link failures within SLA
  • Effective demarcation of Enterprise customers complaints
  • Work with back office to ensure network visibility of enterprise links
  • Ensure availability of all enterprise links and services monitoring systems
  • Provide operations primary point of interface for enterprise customers
  • Troubleshooting of POF and COF for enterprise links and service problem
  • Escalate problems on enterprise links to the back office
  • Work with back office on the resolution of enterprise link problems
  • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
  • Provide periodic regular updates on resolution of enterprise link problems to customers
  • Ensure effective communication with enterprise customers
  • Support reconciliation of availability figures with enterprise customers
  • Process site access requests for maintenance and troubleshooting of enterprise links
  • Generation and management of enterprise reports as required.
  • Perform other duties assigned by the Head, NOC & BSS
Qualification and Requirement:
  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to six (6) years post NYSCwork experience in NOC operations
  • Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Transmission fiber and Microwave knowledge
  • Knowledge of IP/Routers/Switches etc.
  • Basic understanding of IP Network

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

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Senior Engineer / Service Assurance Specialist

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

  • SLA/KPI management and reconciliation with vendors and customers
  • Collocation availability and performance reconciliation
  • Writing of NOC processes to govern NOC operations
  • Monitoring of NOC processes performance.
  • Ensuring activities at the NOC aligns with the NOC approved processes
  • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
  • Generation of NOC processes performance reports as required.
  • Generation of vendor performance reports
  • Generation of collocation performance reports
  • Evaluation of vendors performance
  • Perform other duties assigned by the Head, NOC & BSS
Qualification and Requirement:
  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacitymanagement
  • Network administration
  • Network operations and maintenance
  • Vendor management
  • Process writing

Skills:

  • Communication
  • Delegation/ Supervisory
  • Reconciliation
  • Negotiation
  • Problem Solving
  • Presentation

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Senior Engineer / NOC Teams Lead

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

  • Support the NOC manager by leading NOCFO shift team
  • Ensuring proper management of alarms from monitoring systems within SLA
  • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
  • Be the primary focal point for escalated incidents and problems during shifts
  • Ensure proper ticketing, documentation, and follow-up on network incidents
  • Coordinate incident correlation and escalation across different units
  • Participate in performance management reviews of the shift team
  • Ensure effective NOC communication with internal and external stakeholders and customers
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Ensure availability of all network monitoring systems and visibility of all network nodes
  • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
  • Generate reports on NOC fault management on the network as required.
  • Perform other duties assigned by the Incident and Surveillance Manager
Qualification and Requirement:
  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Three (3) to five (5) years post NYSC work experience in NOC operations
  • Multi-vendor solution experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Microsoft Office suite
  • Network Surveillance/monitoring tools(advantage)

Skills:

  • Communication
  • Analytical Skill
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus
Explore More Opportunities

Manager, Contract Enforcement & Optimization

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

Principal Functions
Tactical:

  • Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
  • Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
  • Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
  • Maintain strong relationship with vendor teams and knowledge of vendor environment
  • Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
  • Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

  • Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
  • Participate in the negotiation of new contracts and changes to existing contracts.
  • Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
  • Handle dispute resolutions and manage vendor expectations.
  • Ensure that business goals are accomplished by effective contract implementation.
  • Maintain a systematic database for the contract management system.
  • Conduct contracts awareness workshops for technical user teams.
  • Establish good working relationships with all cross-functional stakeholders.
  • Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
  • Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
  • Collaborate with user teams to organise site visits for selected areas to determine physical reality.
  • Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
  • Organize periodic vendor award programmes to reward vendor performance.
  • Create competitive environment for vendor efficiency.
  • Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations
Qualification and Requirement:
  • First degree in any relevant discipline.
  • Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge & Telecommunications fundamentals
  • Service Continuity Management, Monitoring and Control
  • Project Management, Vendor &Contract Management
  • Knowledge of Financial Management &General Ledger understanding

Skills:

  • Change Management, Communication, Negotiation & Problem-solving skills
  • Emotional and Relationship Intelligence
  • Leadership and People Management

Specialist, Contract Enforcement

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.

Principal Functions

  • Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
  • Prepare and track contract deliverables register.
  • Prepare and track Preventive and corrective maintenance obligations.
  • Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
  • Conduct vendor site visits and ensure standards are met
  • Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
  • Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
  • Ensure that contracts are executed in good time and according to Technical service levels.
  • Audit existing contracts and oversees contract modifications.
  • Prepare reports on the status of contracts for technical management.
  • Maintain a secure document storage system for information sharing.
  • Document dispute and submit report for immediate resolution.
  • Perform any other duty as assigned by the line Manager.
Qualifications and Requirements:
  • First Degree in a relevant discipline from a recognized university.
  • 4 years post NYSC work experience in Contract Enforcement.
  • Proven understanding of Technical contracts in the telecoms industry.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge
  • Network Operations
  • Company contract policies, processes and procedures

Skills:

  • Personal Effectiveness
  • Communication
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Method of Application

Interested and qualified candidate for “Job Opportunities at 9Mobile” should click the button below to apply.

Deadline: Not Specified

Check Intel Region Jobs for more Openings

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