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Tuesday, May 24, 2022

Job Opportunities at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-center of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million.

Airtel Nigeria is currently recruiting interested and qualified candidates for two key managerial positions in the organization.

The company whose product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services is currently recruiting qualified and interested candidates for the positions below:

Job Specifications:

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Job Description:
  • The need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).
  • The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Responsibilities
Network Assurance: BSS / Transmission / Core

  • Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
  • Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
  • Assurance of parameter data/change requests for active
  • Track and record service assurance impacting outages
  • Trigger Service Assurance sign-off
  • Follow through to ensure completion of Service Assurance sign-off
  • Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) Elements within BSS / Transmission / Core:

  • Ensure timely reporting from partner NOC as per contractual and agreed timeline
  • Follow through for on-demand assurance reports
  • Generation of reports to measure, analyze and improve NOC management process

Management of Change End-to-End:

  • Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow Up:

  • Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Follow Up and Ensure Trouble Tickets Pending with 3rd Party Support Partners:

  • Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

  • Drive daily outage sign-off between active and passive partners
  • Partner NOC KPI monitoring and sign-off
  • Develop updated Quality Assurance methodologies using in-house or external resources
  • Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
  • Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
  • Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services
Qualifications and Requirements:

Educational Level & Functional / Technical Skills:

  • Bachelor of Engineering or B. Tech Degree (Electrical / Electronic, Telecommunication or related fields)
  • Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
  • Vendor Management
  • Project Management
  • Network Audit and functionality testing
  • Business analysis
  • Analytical, Statistical and Presentation skills
  • Sound MS Excel skill
  • Knowledge of Performance managements systems/tools/support systems.

Working Experience:

  • 10 years or more in GSM / Mobile Company
  • Minimum of 6 years Network Operations Assurance in Telecom
  • Minimum of 3 Vendor Management experience
  • Minimum of 4 years BSS/Transmission experience
  • Minimum of 5 years Network Assurance experience.

Skills Critical to the Role:

  • Attention to details
  • Good negotiator
  • Integrity
  • Innovative
  • Analytic
  • Multi-tasking
  • Professionalism.

Head, Revenue & Market Planning

Job Specifications:

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Job Description:
  • Manage and co-ordinate the cohesive delivery of multiple business facing (Customer and Revenue impacting) IT support (SIT) solutions/applications by acting as the vital link between business teams (user departments) and service providers to ensure application development/ customization as per defined specifications and seamless integration on Airtel Africa’s IT platform and drive optimal delivery of IT support as per defined cost, time, quality parameters.

Responsibilities
GR & iRMS:

  • Analyze Revenue and Marketing data to help the businesses to achieve the Targeted Revenue & IRMS

Prepare Revenue Forecasting, Tracking & Revenue Analysis:

  • Lead the annual AOP exercise
  • Monthly F&F submission
  • Monthly MRPP submission
  • Subs and Revenue module ownership
  • Revenue Variance analysis
  • Revenue Tracking and Update
  • Drive weekly cross functional Revenue Review

Product Portfolio Control & Rationalization:

  • Validate all Circle Price Propositions, which are planned to be launched, as a neutral Vertical, to ensure that the Proposition meets the overall business objective.
  • Analyze Customer & Business impact of all new Propositions launched, so that a corrective action / learning can be taken for future.
  • Lead Segmented ER Correction on a continuous basis Integrating marketing verticals through various marketing and revenue analysis and pricing decisions to help achieving the business goals.

Market and Competitive Intelligence:

  • Track Competition Strategy w.r.t Plans & Products.
  • Subscriber Reporting and tracking through micro level analysis of MTC and SOGA (Share of Gross Adds).
  • Site wise monthly KPI tracking.
  • Tracking of competition sites and their Performance on Market KPI’s
  • URO/UAO Tracking

Network Planning & Optimisation:

  • Pre rollout evaluation (Target 70% Sharing)
  • 100% compliance to New Site Rollout through PCN approval
  • Post rollout location launch

Ensure Compliance of Marketing Processes:

  • PCN Process
  • Website updates
  • Others

Information Management:

  • Overall Business Intelligence Responsibility and supporting all marketing verticals for data mining
  • GIS Data analysis and site wise KPI tracking
  • Internalizing online Revenue Forecasting and Annual Operating Planning through COGNOS
Qualification and Requirement:
  • Bachelor’s Degree in Economics or other related Social Sciences.
  • Post Graduate Degree Business Management or others.
  • Exposure to Financial Courses during Grad/ PG an additional plus.

Working Experience:

Must have:

  • Minimum experience of 10 years or more overall experience.
  • Must have at least 3 years of marketing experience (preferably product management) in Telecom.
  • Cross functional exposure in other Business areas like Finance is a plus and need not necessarily be in the Telecom field.

Skills Critical to the role:

  • Achieving Business Success
  • Building Collaborative relationships
  • Empowering & Developing

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Head, Network Security

Job Specifications:

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Job Description:
  • The role will be charged with ensuring Network Security.

Responsibilities

  • Ensure Compliance to Airtel Africa Information Security Policy (AAISP) as relates to Network
  • Implementation, Compliance and Controls of Networks related AAISP.

Partner Management:

  • To work with Network Managed Services partners to ensure their compliance to AAISP in regard to Airtel Business.

Security of Physical Asset:

  • Airtel network physical assets at MSC locations and data centres, working through Facilities of SCM
  • Physical cabling and device security within the core nodes working with MS partners and Networks Core team
  • Physical security of assets at sites, working through Operations team and Tower co partners.
    • The role will be charged with ensuring Network Security.

    Responsibilities

    • Ensure Compliance to Airtel Africa Information Security Policy (AAISP) as relates to Network
    • Implementation, Compliance and Controls of Networks related AAISP.

    Partner Management:

    • To work with Network Managed Services partners to ensure their compliance to AAISP in regard to Airtel Business.

    Security of Physical Asset:

    • Airtel network physical assets at MSC locations and data centres, working through Facilities of SCM
    • Physical cabling and device security within the core nodes working with MS partners and Networks Core team
    • Physical security of assets at sites, working through Operations team and Tower co partners.
Qualification and Requirement:
  • Bachelor of Engineering degree in Telecom or Electronics or equivalent.

Working Experience:
Must have:

  • A minimum of 10 years or more of work experience in the Telecoms environment
  • Must understand telecom NMS and OSS
  • Should have experience in GSM and WCDMA domains through telecom experience. LTE experience will be an added advantage
  • Should understand Telecom billing and Revenue assurance activities.

Skills/Knowledge critical to the role:

  • Core network- PS and CS
  • IN
  • IP Networks in general
  • MPLS.

Other Requirements:

  • Strong problem solving and decision making skills
  • Ability to draw conclusions from complex technical data
  • Strong analytical capabilities and troubleshooting
  • Customer knowledge about internal as well as external customers and awareness of their situation and needs.
  • General Process knowledge
  • Business knowledge – to have knowledge in business and financial awareness to ensure understanding of the implications of revenues.
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Network Optimization Lead

Job Specifications:

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Job Description:
  • Achieve and maintain a high quality level of the 3G / 2G / LTE Radio Network Services, and ensure high quality performance on all technical activities, and the highest possible level of customer satisfaction.
  • Provide effective technical support and continually seek for quality improvements within the Mobile Network Optimization project.

Key Accountabilities

  • Defines and measures the unit KPIs(Key Performance indicators)
  • Follows-up the evolution of the radio system quality.
  • Proposes indicators for the continuous analysis and follow-up of radio voice and data quality of service, generates proper alarms and recommends solutions when needed.
  • Proposes preventive and/or corrective actions for the provisioning of acceptable QoS for voice and data services.
  • Monitor & analyze the GSM, WCDMA/HSDPA Radio Network Statistics on daily basis.
  • Achieve & maintain the Radio Network Performance as per the contracted KPIs (Accessibility, Retainability, Mobility & Service Integrity).
  • Responsible for reducing congestion and drops, improving the IRAT Handover, Soft Handover, Location Update, Paging, CSSR, RRC Connection & RAB Establishment Success rate in his designated area for all Voice, Video Packet & High Speed, issuing capacity requests whenever needed.
  • Responsible for Inconsistencies Checks, Packet Throughput, Parameter changes & Physical changes.
  • Responsible for testing the radio performance for the newly integrated sites.
  • Discuss the frequency & Scrambling Code retunes requests with his team leader for his designated area.
  • Responsible for the drive test analysis and taking the necessary action to improve the performance of his area.
  • Participate in technical discussions with the customer in order to gather product-related information.
  • Perform Radio Network Surveys, i.e. visit possible sites in order to judge if they are suitable from a radio network point of view (Hardware & Location).
  • Follows-up and ensures the existence of sufficient capacity in the radio network (including on the BSC-BTS and the air interfaces).
  • Researches and implements solutions for continuous service improvement in respect to parameter settings and configuration.
  • Investigates and recommends proper solutions for customer complaints; validates proposed solutions related to parameter modification on the radio network.
  • Validates the recommended radio parameters and configuration provided by the unit.
  • Proposes and verifies the implementation of optimal solutions in order to improve operational efficiency of the unit.
  • Follows corrective actions based on the internal reports of coverage analysis.
  • Follows-up general Radio access technology trends relating to radio optimization activities and assists the RAN Research & Studies unit in the update of Radio engineering guidelines accordingly.
Qualification and Requirement:
  • Relevant University Degree in Engineering
  • 10 years of experience in 2G, 3G, 4G
  • Minimum of 5 years optimization & Planning experience, primarily in Optimization of 4G
  • Minimum of 4 years with vendors experience or well-known operators in telecommunication or related field
  • Excellent knowledge of the field of 2G/3G/4G radio communication and optimization
  • Good knowledge in performance management, DB parameters and features.
  • Ready to work extra hours during rush periods
  • Maintains professional relationships with all departments
  • Ensures confidentiality of information
  • Strong background of LTE optimization in multi-layered setup
  • Good Team leading abilities and should be a motivator for the team
  • Good Presentation skills should be thorough in large data handling
  • Good experience on vendor handling under MS contract.

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Method of Application

Interested and qualified candidates should apply by clicking the buttons below;

Deadline: April 23, 2022.

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