Job Opportunities at GeneSys Health Information System

GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. 

Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

Applications are invited from interested and qualified candidates to apply for Job Opportunities at GeneSys Health Information System

Job Specifications:

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Job Description:
  • We are looking to hire a resourceful Customer Success Assistant who will be responsible for building and managing the relationship between GHIS and its clients.
  • S/he will serve in a support function toward acquiring and retaining our clients, and ensuring that customer satisfaction and service delivery are optimised.
  • Consider yourself a CEO of some sort—a Chief Experience Officer that is.

Responsibilities

  • Establishing, developing and maintaining positive business and customer relationships. 
  • Providing first level support on issue resolution for clients and escalating issues in-line with the internal support escalation procedure and following up with same to ensure closure.
  • Resolving customer enquiries and complaints; reducing TAT and increasing customer success
  • Supporting in the product design and development by leveraging insight from client interactions. 
  • Generating sales leads through cold calls or other sales and customer prospecting techniques. 
  • Evaluating and optimising demo. processes and communication
Qualifications and Requirements:
  • Min. of 2 year(s) work experience in customer-facing or relationship-marketing roles.
  • Bachelor degree in marketing, brand management or communications is a plus.
  • Ability to work independently and communicate/collaborate with stakeholders.
  • Knowledge of customer success processes, and proficiency in CRM tools.
  • Excellent problem-solving, organisation and presentation skills.
  • Strong report writing, critical thinking and product sales capabilities.

Benefits & Perks

  • Competitive Remuneration 
  • Complementary
  • monetary and non-monetary allowances
  • 13th month salary 
  • Pension
  • HMO
  • Flexi work plan
  • Work with a brilliant and diverse team and clients.
  • Enabling environment for personal and professional development

Technology Operations Associate

Job Specifications:

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Job Description:

We are looking to hire a dynamic and experienced Technology Operations Associate, who will be responsible for the day-to-day internal IT and business operations by creating and enforcing policies that ensure the safety of our team’s remote working environment and organisation-wide data protection and cybersecurity.

Responsibilities

The Technology Operations Associate role cut across operations management, data protection and IT support. You will be responsible for:

  • Providing guidance and effective resolution on technology incidents and service requests.
  • Ensuring compliance with the NDPR and other applicable data protection regulations.
  • Planning, coordinating and implementing network security measures in order to protect GHIS data, software, and hardware.
  • Update and maintain Technology Operations support documentation and other policies.
  • Reviewing and recommending changes to improve internal processes and network configurations. 
  • Coordination of organisation-wide digital archiving exercises and inventory of all company assets. 
  • Coordinating the procurement processes and vendor relationship management. 
  • Monitoring network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Assessing and diagnosing basic questions on functionality and configuration settings in technologies utilised by internally and also by our clients during the onsite data gathering process. 
  • Performs all critical data backups and disaster recovery operations, where required.

Biggest Problem To Solve

  • Ensuring all technology-related questions and issues are efficiently resolved while championing compliance and internal business processes and policies.
  • Providing network and systems support.
Qualification and Requirement:
  • Min. of 3 years experience working in a fast-paced environment and with remote teams. 
  • Proven technical aptitude and proficiency in networks and systems management. 
  • Understanding of technology infrastructure and risk, cyber security, and NDPR. 
  • Familiarity with data loss protection, backup and recovery methodologies. 
  • Experience in stakeholder- and vendor management as well as negotiation. 
  • PMP, Juniper, Cisco, CWNA or BCNE certifications would be a plus.

Benefits & Perks

  • Competitive remuneration 
  • Complementary monetary and non-monetar – allowances 
  • 13th month salary 
  • HMO
  • Pension
  • Flexi work plan
  • Work with a brilliant and diverse team. 
  • Long-term service bonus (which is eligible upon 5 years of service)

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Implementation Lead

Job Specifications:

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Job Description:
  • We are looking to hire an experienced and proactive individual for the role of Implementation Lead, who will be responsible for championing the successful deployment of our solutions on our clients’ site.
  • The Implementation Lead will also serve as will support product development efforts as well as sales.

Responsibilities

To be successful as an Implementation Lead, s/he should demonstrate a sound technical knowledge of project implementation processes and stakeholders management.

You will be responsible for:

  • Designing preliminary use-case documentation to accommodate any process modifications and performing requirement-gathering exercises using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools.
  • Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes.
  • Collaborating with the Development Team on Joint Application Development (JAD) sessions and translating the sessions’ output into Software Requirements Specification (SRS) documentation. 
  • Working with the Development Team and the Customer Success Assistant to ensure that GHIS solutions and service delivery are compliant with global medical best practices. 
  • Managing the Service Delivery and Management Team and driving strategies to develop and maximise positive business and customer relationships toward revenue growth.
  • Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live. 
  • Assessing competition by gathering current marketplace information on pricing, products, new products, implementation schedules.
  • Liaising with the Development Team to ensure that customers’ requests and complaints are resolved within the SLAs and making process improvement recommendations to Management.
  • Biggest Problem To Solve Satisfying the needs of our clients who operate a 24/7 business hour and juggling between remote working and onsite work schedules.
Qualification and Requirement:
  • Min. of 3 years experience in a similar role or service management role. 
  • Ability to manage stakeholders and coordinate project implementation schedules and team. 
  • Strong communication, analytical and time management skills, with a keen eye for details. 
  • Understanding of network design, computer systems and troubleshooting processes. 
  • Experience leading a sales and customer service team is a plus.
  • Knowledge of hospital operations, HMIS and EMR would be an added advantage.

Benefits & Perks 

  • Competitive Remuneration 
  • Complementary—monetary and non-monetary—allowances and commission. 
  • 13th month salary 
  • Pension
  • HMO
  • Flexi work plan
  • Work with a brilliant and diverse team and client
  • Enabling environment for personal and professional development

Quality Assurance Associate (Contract)

Job Specifications:

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Job Description:

We are looking to hire a dynamic and experienced Quality Assurance Associate, who will be the go-to person for all our software testing before it hits the market in order to ensure that our solutions run smoothly and meets our client needs.

What The Role Entails

  • Taking the initiative in the quality assurance practice—designing test plans, scenarios, scripts, and procedures—surrounding our products.
  • Collection of testing needs from our development team, and determine priorities that are consistent with GHIS goals and objectives.
  • Reviewing documentation to ensure accuracy, compliance, completeness, and to mitigate risks. 
  • Periodically research and present findings and recommendations for future design improvements. 
  • Planning, moderating and reporting remote and one-on-one usability sessions—in collaboration with our Implement Support—to obtain user preferences and feedback.
  • Create, find and implement processes for manual and automated testing methods.
  • Providing second-level support on issue resolution for our clients and verifying bugs reported. 
  • Creating, documenting and maintaining testing scenarios for our applications, validate features and fixes from our development teams.
  • Summarily, you will contribute to the documentation, functionality, optimisation, and overall quality assurance of all user-facing aspects of our products and solution.
  • Most of your time will be spent ensuring that our product display as designed, run without bugs, and are regularly tested across all our target platforms.
  • You will also be responsible for monitoring our software development processes to identify and resolve system malfunctions to meet quality standards.

Biggest Problem To Solve

  • Every JD says you need to be detail-oriented; this is one job where you *really* do.
  • You will need to take an obsessive pleasure in knowing and improving the darkest corners of our growing applications.
Qualification and Requirement:
  • Min. of 3-years product-related role. 
  • Competency in software testing methodology and test management software – qTest – Zephyr – MTM – JIRA – Selenium
  • Experience with issue and defect tracking and change management tools.
  • Strong organisation and project management skills.

Benefits & Perks 

  • Competitive salary 
  • Fully remote work 
  • Work with a brilliant and diverse team
Explore More Opportunities

Software Engineer (Full Stack)

Job Specifications:

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Job Description:

We are looking to hire a dynamic and experienced Software Engineer (Full Stack), who will be responsible for the development and maintenance of our awesome collection of e-health products and solutions—Genesys & Gemeni—and augment our development process.

Responsibilities

  • Developing, refining, and tuning integrations and implementing product specifications. 
  • Collecting and documenting of users’ requirements; developing user stories and work plans.
  • Collaborating with internal and external stakeholders to plan, design and develop subsequent version releases of our current products and other products in line with our SDLC. 
  • Owning and reviewing deliverables for accuracy, quality, and completeness. 
  • Analysing and resolving technical and application problems. 
  • Participating in testing, debugging and peer-reviews of solution designs and related code. 
  • Migrating older applications (asp) to current Microsoft technologies. 
  • Preparing reports/manuals and other documentation on products’ status and maintenance.

Our Technical Stack 

Our stack comprises of:

  • AWS and Azure DevOps Server 
  • Microsoft C# .NET technologies – MS SQL Server (Store procedures, SSIS, SSRS) 
  • JS frameworks (React, Node & Angular) 
  • .NET frameworks and DDD microservices

Biggest Problem To Solve

  • Building and upgrading our EMR, HMIS and Telemedicine Products inline with the best practices.
Qualification and Requirement:
  • Min. of 3 years of software development experience (front- and back-end). – Proven record of contributing to product/software design and development. 
  • Experience testing and/or fixing bugs and implementing product specifications.
  • Ability to write clean, functional and transferrable codes. 

Demonstrated experience in technology stack and principles including:

  • DDD microservice 
  • OOP DotNetNuke applications
  • AWS
  • Azure DevOps Server

Benefits & Perks 

  • Competitive remuneration 
  • Complementary—monetary and non-monetary—allowances
  • 13th month salary 
  • HMO coverage
  • Fully remote work option
  • Long-term service bonus (which is eligible upon 5 years of service) 
  • Work with a brilliant and diverse team.

Lead Software Engineer

Job Specifications:

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Job Description:

We are looking to hire a dynamic and experienced Lead Software Engineer, who will be responsible for driving the design, development, and optimisation of our e-health products and solutions.

Responsibilities

  • Developing high-quality software architecture, and performing debugging and validation testing.
  • Managing a team of software engineers and the QA toward successful project delivery.
  • Defining best practices and provide technical mentorship to the development team.
  • Oversee the collection and documentation of user’s requirements, development of user stories, estimates and work plans. 
  • Analysing and improving efficiency, scalability, and stability of monitoring, continuous integration and platform integration. 
  • Reviewing and analysing reports on products’ status, operation and maintenance. 
  • Migrating of older applications (asp) to current Microsoft technologies. 
  • Collaborate with internal and external stakeholders to plan, design and develop subsequent version releases of our current products and other products in line with our SDLC.

Our Technical Stack

Our tools comprises of:

  • AWS and Azure DevOps Server 
  • Microsoft C# .NET technologies 
  • MS SQL Server (Store procedures, SSIS, SSRS)
  • JS frameworks (React, Node & Angular) 
  • .NET frameworks and DDD microservices

Biggest Problem To Solve

  • Steering of the upgrade and innovation of our existing EMR, and Telemedicine products.
Qualification and Requirement:
  • Min. of 5 years of software development experience (front- and back-end). 
  • Bachelor’s degree in Computer Science or a related discipline. 
  • Experience in HMIS (EMR) development would be a plus. 
  • Strong technical product writing and documentation skills.
  • Ability to produce clean/functional code and perform debugging and validation testing. 
  • Proven record of leading engineers, developers and designers for a min. of 2 years. 
  • Demonstrated experience in technology stack and principles including: – DDD microservices – DotNetNuke applications – AWS – Azure DevOps Server – Agile/SCRUM

Benefits & Perks

  • Competitive salary 
  • Complementary—monetary and non-monetary—allowances 
  • 13th month salary 
  • HMO
  • Pension
  • Fully remote work option
  • Work with a brilliant and diverse team
  • Long-term service bonus (which is eligible upon 5 years of service)

Join any of these WhatsApp Groups to receive Prompt Job Alert on WhatsApp

People & Operations Associate

Job Specifications:

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Job Description:

We are looking to hire a versatile and proactive People & Operations Associate, who will be responsible for championing a healthy corporate culture and optimise our business processes.

What do you need to do to be considered successful?

You will be responsible for providing accurate financial information, mitigating financial and legal risks, supporting the expansion of the business and optimising processes and positive relationship among our People. You will be responsible for:

  • Providing administrative support for the day to day management of GeneSys;
  • Verifying all expense claims to certify correctness and ensure that all appropriate supporting documents have been provided;
  • Assisting in the preparation of monthly/quarterly management accounts, yearly budgets and financial reporting of GHIS; 
  • Administration of all expense claims and cash advance request processes; 
  • Responsible for People Management, including payroll administration, preparation and renewal of letter of employment, ensuring timely payment of salaries and remittance of payroll taxes and other HR processes; 
  • Identifying, planning and coordination of relevant training and capacity building sessions for team members.

The biggest problem solving duties on the Job

  • Our ideal candidate should be an organised individual with knowledge of financial and management accounting processes, who will take the initiative to structure our financial reporting system and willing to support our HR operational processes.
Qualification and Requirement:
  • Minimum of a bachelor degree in business management, human resource management or a related field. 
  • Minimum of three (3) years of work experience in a similar role and technology inclined environment.
  • Project management or HR qualification (PMP or CIPM) will be an added advantage. 
  • Practical experience with payroll management system and championing a healthy corporate culture.
  • Comfortable with the option of working fully remote and liaising with internal stakeholders.
  • Ability to clearly communicate effectively—and in simple terms—both verbally and in writing;
  • Possesses business acumen skills and demonstrated the ability to take initiative and drive a high level of performance.

What do you stand to gain

  • Competitive remuneration 
  • Complementary—monetary and non-monetary—allowances
  • Fully remote work option
  • Work with a brilliant and diverse team.

Method of Application

Interested and qualified candidate for “Job Opportunities at GeneSys Health Information System” should click the button below to apply.

Deadline: May 12, 2021

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