Latest Job Opportunities at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for Job Opportunities at MTN Nigeria

Job Specifications:

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Job Identification: 1050
Job Category: MTN Level 2
Job Schedule: Full time
Division: Customer Relations
Reports To: Manager – Segment and Channel Planning

Job Description:
  • Monitor MTN Nigeria customer touchpoints to ensure adherence to defined customer service propositions across all channels (Call Center, Walk-In, Self Service, Social Media/ Digital, Account Management).
  • Apply research skills to accomplish business objectives: analyze data, search for trends, develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
  • Conduct periodic assessments to identify issues and generate insight for management decision-making.
  • Coordinate and manage “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums) on applicable platforms.
  • Develop and implement innovative service improvement programs through enterprise-wide culture and indoctrination initiatives.  
  • Establish and maintain relationships with key Teen influencers and customers
  • Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
  • Research Industry evolution & competition’s activities in order to Identify segment-specific gaps and Strategies in order to exploit them to MTNNs advantage
  • Analyze relevant best practices and provide recommendations to Segment & channel Planning Manager.
  • Develop and implement all Customer Education drives via diverse channels (TV, Radio, Email, Social Media, Self Service, Digital and Print Media).
  • Periodic audit and review of the customer service blueprint to ensure adherence and propose improvements as required.
  • Manage relationships with key customer-impacting business units for service efficiency across all segments (High Value, Mass Market, Youth & Teens and Women).
  • Ensure uniform and timely dissemination of customer-impacting information (across all segments and channels) to the frontline.
  • Manage and liaise with approved creative agencies (Advertising and Media) to develop creatives for the communication of service initiatives to customers.
  • Develop and deploy customer communication plans for Emergency and planned service downtimes to manage customer experience.
Qualifications and Requirements:
  • First  Degree in any relevant discipline
  • Fluent in English

Experience:

  • 3 – 7 years experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization.
  • Experience in Customer Care and Management
  • Some experience in formal business analysis
  • Knowledge of Self Service and social media systems
  • Knowledge of MTNN’s product and services.

Analyst - Merchandising, Chief Operating Officer Office

Job Specifications:

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Job Identification: 1064
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Senior Manager Analytics and Market Development
Division: Chief Operating Officer’s Office

Job Description:
  • Develop and continuously update robust merchandising priorities plan by channel, cycle and quarter.
  • Develop and periodically update internal and external merchandising layouts for retail stores and service environment
  • Maintain database of POS materials deployment from Trade Marketing Consultants/POS agents (weekly collation of items deployment, location of deployment and beneficiary outlets
  • Engage the regions to follow up on implementation of merchandising projects and initiatives.
  • Evaluate performance measures against merchandising and visibility channel objectives   in the following areas:
    • Trade Partner and Sub – Trade Partner Environments
    • Walk-in-Centres
    • Mobile Lite
    • Connect Stores & Connect Points
  • Manage relationships with POS deployment agencies and other service providers
  • Work with external agencies in the area of logistics and planning to undertake street visibility evaluation projects
Qualification and Requirement:
  • First Degree
  • Fluent in English

Experience:

  • 3-7 years experience in an area of specialisation; with experience working with others to include:
  • Experience in project planning, sales/marketing or related function
  • Proficiency in Microsoft Office Tools (Word, PowerPoint and Excel)
  • Telecoms experience would be an advantage
  • Experience working in a medium organization

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Manager - Customer Management Broadband North, Chief Operating Officer Office

Job Specifications:

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Job Identification: 1071
Job Category: MTN Level 3
Division: Chief Operating Officer’s Office
Reports To: Senior Manager Customer Management Broadband

Job Description:
  • Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services.
  • Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
  • Develop plans in support of defined broadband billing operations and / or related customer care strategies, identify business resource requirements and propose budget for the department.
  • Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
  • Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
  • Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
  • Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.  
  • Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
  • Track and ensure disputes are documented and accessible for reference by authorized users.
  • Manage and lead the strategic implementation of the service operations in line with MTN business strategy
  • Increase operational efficiency and effectiveness in broadband Support Operations
  • Implement effective support and experience operations
  • Recommend new strategies in customer management according to best practice
  • Ensure effective quality assurance and service management across all areas
Qualification and Requirement:
  • First Degree in Business Management, Financial Management, Accountancy or any Social Science course or any related discipline
  • Master’s in Business Administration advantageous
  • Fluent in English.

Experience:

  • 6 – 13 years relevant work experience including:
    • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
    • Worked across diverse cultures and geographies advantageous
    • 4 years of management experience in a customer-oriented service environment.
    • Experience in managing service level agreements, process and service improvements and billing systems.

Manager - Customer Management Broadband East, Chief Operating Officer Office

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Identification: 1070
Job Category: MTN Level 3
Division: Chief Operating Officer’s Office
Reports To: Senior Manager Customer Management Broadband

Job Description:
  • Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services.
  • Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
  • Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
  • Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
  • Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
  • Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
  • Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.  
  • Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
  • Track and ensure disputes are documented and accessible for reference by authorized users.
  • Manage and lead the strategic implementation of the service operations in line with MTN business strategy
  • Increase operational efficiency and effectiveness in broadband Support Operations
  • Implement effective support and experience operations
  • Recommend new strategies in customer management according to best practice
  • Ensure effective quality assurance and service management across all areas
Qualification and Requirement:
  • First Degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
  • Master’s in Business Administration advantageous
  • Fluent in English

Experience:

  • 6 – 13 years relevant work experience including:
    • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
    • Worked across diverse cultures and geographies advantageous
    • 4 years of management experience in a customer-oriented service environment.
    • Experience in managing service level agreements, process and service improvements and billing systems
Explore More Opportunities

Manager - Customer Management Broadband LSW, Chief Operating Officer Office

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Identification: 1069
Location: MTN Plaza, Falomo, Ikoyi, Lagos State
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: Senior Manager Customer Management Broadband
Division: Chief Operating Officer’s Office

Job Description:
  • Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services. 
  • Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
  • Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
  • Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
  • Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
  • Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
  • Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.  
  • Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
  • Track and ensure disputes are documented and accessible for reference by authorized users.
  • Manage and lead the strategic implementation of the service operations in line with MTN business strategy
  • Increase operational efficiency and effectiveness in broadband Support Operations
  • Implement effective support and experience operations
  • Recommend new strategies in customer management according to best practice
  • Ensure effective quality assurance and service management across all areas
Qualification and Requirement:
  • First Degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
  • Master’s in Business Administration advantageous
  • Fluent in English.

Experience:

  • 6 – 13 years relevant work experience including:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
  • Worked across diverse cultures and geographies advantageous
  • 4 years of management experience in a customer-oriented service environment.
  • Experience in managing service level agreements, process and service improvements and billing systems.

Manager - Channel Management, Chief Operating Officer Office

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Identification: 1065
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Analytics and Market Development
Division: Chief Operating Officer’s Office

Job Description:
  • Develop and execute plans for sustainable channel growth and development
  • Coordinate channel activities to ensure product availability across the market
  • Develop strategies for effective market penetration based on existing channels
  • Generate periodic channel assessment reports for channel performance review
  • Develop and execute plans for sustainable channel growth and development
  • Coordinate channel activities to ensure product availability across the market
  • Develop strategies for effective market penetration based on existing channels
  • Generate periodic channel assessment reports for channel performance review.
  • Define and implement communications strategies that will support a differentiated MTN brand position that sets the organisation apart from the competition
  • Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
  • Liaise with sales channel management to identify and attend to specific distributor / channel needs, and resolve problems
  • Drive  the adoption of New Growth Opportunities for the Business within the Trade Channels
  • Oversee the initiation  and management  of  sales activation at identified  key retail points
  • Ensure trade programmes meet business objectives and trade channels requirements
  • Manage the development of relevant Visibility solutions to support Sales and Marketing Programmes
  • Establish a commercial footprint for various channels that shadow the network roll-out
  • Execute strategies for effective market penetration based on existing channels
  • Execute strategies to optimize channel performance based on assessments and reports
  • Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
  • Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
  • Review market intelligence and competitor insight, identifying constraints, challenges and trade-offs of the approaches and  develop strategies for penetrating market based on existing channels.
  • Monitor and review on channel profitability, dealer performance and sales performance trend and generate periodic channel assessment reports for channel performance review
Qualification and Requirement:
  • First Degree in any relevant discipline
  • Fluent in English and language of country preferable

Experience:
6 – 13 years relevant work experience which including:

  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • 8 years sales and marketing experience (ideally in distribution).

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Manager - Broadband Regional Sales - North, Chief Operating Officer Office

Job Specifications:

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Job Identification: 1068
Job Category: MTN Level 3H
Reports To: Senior Manager Broadband Regional Sales
Division: Chief Operating Officer’s Office

Job Description:
  • Provide leadership to the Regional broadband Sales team.
  • Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
  • Drive execution of MTNN’s broadband agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
  • Execute the channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, channel profitability and credit management.
  • Ensure a consistent customer experience across all retail formats in the territory.
  • Responsible for the regional opex and P&L.
  • Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
  • Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
  • Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
  • Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
  • Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
  • Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
  • Monthly, quarterly and yearly stock forecast for the region, across channels.
Qualification and Requirement:
  • First Degree in Marketing, Business Administration, Commerce or any Social Science degree
  • Possession of a post-graduate degree may be an added advantage
  • Fluent in English

Experience:

  • At least 6-13 years’ work experience comprising:
  • Manager track record of 4 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Sales experience in an FMCG environment, Services industry/Logistics environment
  • Telecoms experience would be an added advantage.

Manager - Broadband Regional Sales - East, Chief Operating Officer Office

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Rob Identification: 1067
Location: Port Harcourt, Rivers
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: Senior Manager Broadband Regional Sales
Division: Chief Operating Officer’s Office

Job Description:
  • Provide leadership to the Regional broadband Sales team.
  • Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
  • Drive execution of MTNN’s broadband agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
  • Execute the channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, channel profitability and credit management.
  • Ensure a consistent customer experience across all retail formats in the territory.
  • Responsible for the regional opex and P&L.
  • Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
  • Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
  • Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
  • Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
  • Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
  • Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
  • Monthly, quarterly and yearly stock forecast for the region, across channels.
Qualifications and Requirements:
  • First Degree in Marketing, Business Administration, Commerce or any Social Science degree
  • Possession of a post-graduate degree may be an added advantage
  • Fluent in English

Experience:

  • At least 6-13 years’ work experience comprising:
  • Manager track record of 4 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Sales experience in an FMCG environment, Services industry/Logistics environment
  • Telecoms experience would be an added advantage.

Join any of these WhatsApp Groups to receive Prompt Job Alert on WhatsApp

Manager - Partner Management, Chief Operating Officer Office

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Identification: 1063
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Analytics and Market Development
Division: Chief Operating Officer’s Office

Job Description:
  • Develop and execute plans for sustainable partner growth and development relationships
  • Coordinate partner activities to ensure product availability across the market
  • Develop strategies for effective market penetration based on constant co-creation with partners
  • Generate periodic assessment reports for channel performance review
  • Develop and execute plans for sustainable partner service growth and development
  • Develop strategies for effective market penetration based on co-creation initiatives
  • Generate periodic assessment reports for channel performance review.
  • Define and implement communications strategies that will support a differentiated MTN brand position that sets the Organisation apart from the competition
  • Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
  • Liaise with sales channel management to identify and attend to specific distributor / channel needs, and resolve problems
  • Drive the adoption of New Growth Opportunities for the Business within the Trade Channels
  • Ensure trade programmes meet business objectives and trade channels requirements
  • Manage the development of relevant Visibility solutions to support Sales and Marketing Programmes
  • Establish a commercial footprint for various channels that shadow the network roll-out
  • Execute strategies to optimize channel performance based on assessments and reports
  • Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
  • Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
  • Review market intelligence and competitor insight develop approaches for penetrating the market based on existing channels identifying constraints, challenges and trade-offs of the approaches.
Qualifications and Requirements:
  • First Degree in relevant discipline
  • Fluent in English and language of country preferable

Experience:
6-13 years’ experience which includes:

  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Sales and Marketing Experience (ideally in distribution)
Explore More Opportunities

Manager - Customer Management Broadband LSW, Chief Operating Officer Office

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Identification: 1069
Location: MTN Plaza, Falomo, Ikoyi, Lagos State
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: Senior Manager Customer Management Broadband
Division: Chief Operating Officer’s Office

Job Description:
  • Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services. 
  • Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
  • Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
  • Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
  • Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
  • Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
  • Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.  
  • Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
  • Track and ensure disputes are documented and accessible for reference by authorized users.
  • Manage and lead the strategic implementation of the service operations in line with MTN business strategy
  • Increase operational efficiency and effectiveness in broadband Support Operations
  • Implement effective support and experience operations
  • Recommend new strategies in customer management according to best practice
  • Ensure effective quality assurance and service management across all areas
Qualifications and Requirements:
  • First Degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
  • Master’s in Business Administration advantageous
  • Fluent in English.

Experience:

  • 6 – 13 years relevant work experience including:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
  • Worked across diverse cultures and geographies advantageous
  • 4 years of management experience in a customer-oriented service environment.
  • Experience in managing service level agreements, process and service improvements and billing systems.

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Method of Application

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Deadline: Not Specified

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