Job Opportunities at MTN Nigeria Plc

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

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It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for the job opportunities at MTN Nigeria Plc.

Job Specifications:

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Job Description:
  • To oate, maintain, and implement a highly effective and cost-efficient end-to-end network security framework within the MTNN voice and customer data networks.

Description:

  • perOperate, maintain, and document IP security guidelines, procedures, and policies, and implement network security best practices.
  • Maintain and manage firewall, access list, and administration policies.
  • Testing protocols for new applications to prevent compromising security.
  • Implement policies for customer authentication.
  • Direct the development and enforcement of information security and privacy policies in compliance with MTNN and telecommunications regulations and standards.
  • Help establish and document IT security guidelines, procedures, and policies, and implement network security best practices.
  • Manage and document IP customer security requirements.
  • Assist in the planning and design of secure networks.
  • Scrutinize customer design and determine the impact on the MTN network in terms of security; assist customers in designing a secure solution for interaction between the customer system and MTN network.
  • Implementing redundancy and load balance solutions.
  • Deployment, installation, configuration, management, and maintenance of mission-critical enterprise firewalls, IPS, VPNs, and other technical controls.
  • Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed.
  • Enforce security policies in line with the CISO mandate.
  • Research on an ongoing basis on new technology trends to map internal MTN customers’ needs to enabling technologies.
  • Understand the capabilities and limitations of enabling technologies.
  • Evaluate and trial new security solutions and technologies before deployment.
  • Create technology inputs for business cases and development plans specifically related to network security technologies.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Qualifications and Requirements:
  • First degree in any related discipline
  • Fluent in English
  • Possession of a professional qualification (CCNP, CEH, CCSA, CISSP, ITIL, CCIE) would be an advantage.

Experience:

6–13 years’ experience, which includes:

  • A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
  • Experience working in a medium- to large organization.
  • Experience in Networking Security Environment, including VPNs, Cisco ASA firewalls and Checkpoint firewalls, VPN solutions, IPsec, Fortinet, Tacacs+, Access-Lists, load balancing, and patch management
  • Proven network security architecture knowledge across multiple security domains.
  • Experience in multi-vendor network operations
  • Solid security experience is essential.

2024 ONGOING JOBS

Manager - International Business Roaming and IDD

Job Specifications:

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Job Description:

Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.

Description:

  • Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
  • Review processes for roaming and IDD especially as relates to functions outside of job control
  • Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
  • Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
  • Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
  • Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
  • Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
  • Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
  • Manage inventory of Roaming and roaming document updates.
  • Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
  • Serve internal and external customers and provide solutions to improve roaming experience.
  • Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
  • Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
  • Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
  • Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
  • Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Qualification and Requirement:
  • First degree in any related discipline 
  • Fluent in English 

Experience:

6 -13 years’ experience including:

  • Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization.
  • Experience in international roaming management.
  • Experience in IREG, TADIG and roaming financial analysis.

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Senior Manager - Business Planning Reporting and Pricing

Job Specifications:

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Job Description:

To drive policies and procedures that monitor and support the organization’s planning, performance reporting, and business case development processes by providing analysis and advice to management in the areas of marketing campaigns, analytics, revenue enhancement, pricing, and tariff administration and control.

Description:

  • Provide advice in the formulation and development of business intelligence frameworks, policies, and guidelines, and ensure compliance of operations with MTN policies and procedures.
  • Contribute to the development of business intelligence strategies and initiatives to meet targets in alignment with the division/MTN corporate strategy and in response to events or changes impacting departmental activities.
  • Assess resource requirements for the department, propose a budget, and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
  • Research and understand best practices in tariff planning and strategy, review MTNN tariff and pricing strategies for all commercial and retail tariffs and interconnected tariff regimes, and ensure quality in accordance with best practices and MTN standards.
  • Review the budget process and ensure that quality drivers and assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and continually improve the forecasting strategy and methodology for MTNN.
  • Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
  • Coordinate or liaise with departments within Marketing and MTNN on the feasibility of any new or modified product, promotion, or activity that requires a financial assessment to fully understand the impact on MTNN’s business plan.
  • Manage the monitoring of products, promotions, and activities to ensure that they adhere to MTNN’s business plan and provide feedback to senior management as requested.
  • Assure the integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
  • Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement, and execute action plans to eliminate process dysfunction.
  • Interact with regulatory authorities (e.g., NCC) to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is at the forefront of its tariff strategy.
  • Identify, evaluate, and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Coach and mentor the business intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.
Qualification and Requirement:
  • A first degree in Accounting, Finance, Statistics or Economics
  • A master’s degree, preferably an MBA
  • Fluent in English and the language of the country is preferable.

Experience:

9–17 years of working experience, which includes:

  • Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
  • Work experience across diverse cultures and geographies is advantageous.
  • 3 years of business planning experience in the telecoms environment or FMCG
  • Experience in hands-on accounting and financial forecasting

Senior Manager - Digital Marketing

Job Specifications:

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Job Description:
  • To drive MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and Group digital properties.
  • To conceptualize, execute and manage all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
  • Implement a robust digital marketing acquisition vision and optimize all digital platforms’ financial and operational performance by inspiring a team of onsite, Social Media, Content, Paid media/SEO and Analytics/ CRO leads.

Description:

  • Develop MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and all MTN Group digital properties.
  • Conceptualize and execute all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
  • Drive customer acquisition, leads, and revenue generation across designated digital channels /platforms 
  • Lead the development of content strategy and innovative social media engagement initiatives to drive brand differentiation and affinity
  • Use of data analytics for campaign optimization, tracking, and predictive learnings for future proposition development and social engagements
  • Proficiency in the use of Martech and Digital Marketing tools like Google Analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp for real-time performance tracking, revenue generation, and the development of competitive strategies
  • Ensure adherence to legal, compliance, and communication policies to forestall breaches and reputational backlash on the MTN brand
  • Lead the maintenance, management and performance of the MTN website www.mtn.ng and all associated websites
  • Improve the design, usability, content, and conversion points of the company’s website to meet relevant KPIs
  • Lead and manage in-house creative development to ensure faster route-to-market 
  • Monitor projects and ensure they are delivered to budget and on time
  • Define new digital products and requirements based on the technological roadmap & business strategy of MTN Nigeria working with key business stakeholders
  • Analyze and interpret user journey stats in order to improve customer experience 
  • Lead team to prioritize and sign off on all projects based on strategic importance; resource availability etc.
  • Determine and track man-hour requirements
  • Work closely with Information systems on website functionality and proper change request processes
  • Monitor and evaluate relevant media agencies to deliver on strategy, creativity, and output.
  • Lead the digital marketing team in establishing a strong cross-departmental relationship with other Lines of Businesses (LOBs), Legal, etc.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department. 
Qualification and Requirement:
  • First Degree in marketing, social sciences etc. 
  • A master’s Degree or post-graduate diploma in Marketing, Digital Marketing, Business Administration or a related discipline
  • APCON Certification
  • Relevant certification in Digital Marketing
  • Fluent in English

Experience:

Experience: 9 – 17 years’ experience which includes:

  • 8+ years of experience in Marketing, Digital marketing, APCON certification
  • 4+ years experience in a leadership role driving large-scale digital media strategy
  • Experience in managing agency relationships and in, planning and buying display media, building campaigns, implementing bidding strategies
  • Expert knowledge of Digital analytics, Funnel optimization, lead generation, customer acquisition and revenue generation on digital platforms
  • Proficiency in campaign development, A/B testing, media buying and channeling, UX, SEO & campaign optimization
  • Proficiency in the use of Digital Marketing tools like, Google analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp etc.
  • Campaigns and deriving customer insights a major plus
  • Exceptional troubleshooting skills and should thrive in high expectation scenarios with many stakeholders
  • Exceptional communicator who inspires the team and can engage C-level audience on relevant topics in a time-efficient manner
  • Strong communication and writing skills
  • Interpersonal skills
  • Strategic Marketing Management Skills
  • Project Management Skills

Manager - Operations and Performance

Job Specifications:

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Job Description:
  • To provide network analytics and insights to Network Group functions and other Business functions for informed decision making.
  • Safeguard the network and customers from adverse effects occasioned by network changes through service UATs.

Description:

  • Support Network and Business functions with analytics for informed decision making.
  • Develop, prepare, review and analyze financial performance indicators for Network division Capex and Opex.
  • Assist the Chief Technical Officer with the identification, conceptualization and championing of activities, projects and or assignments aimed at optimizing performance within the division.
  • Initiate, develop and champion execution of innovative solutions to address operational shortfalls
  • Co-ordinate industry research and evaluate business intelligence information to serve as input to Network division’s strategy development and plans
  • Develop, prepare, review and analyze operational performance indicators to identify areas in which synergies can be achieved for quality improvement cost efficiencies.
  • Assist with the creation and documentation of assigned plans on behalf of the Chief Technical Officer/Network division.
  • Provide analytical, documentation and project management support on projects/assignments as agreed with the Chief Technical Officer.
  • Liaise with line managers to ensure implementation of approved projects
  • Develop, manage and maintain library of the Chief Technical Officer’s presentations to various constituencies engaging with MTNN Network division – Educational, industrial, community, international, governmental and MTN Group Operations.
Qualification and Requirement:
  • First degree in any related discipline
  • Fluent in English
  • Possession of an MBA or Project Management certification will be an advantage

Experience:

3-7 years’ experience which includes:

  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization.
  • Experience in Business Development/Financial Management is desirable
  • Proven experience in managing complex projects
  • Experience in Network Planning and Operations 

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Deadline: February 19, 2024

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