Job Opportunities at Phillips Outsourcing Services

Phillips Consulting Limited – We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants

Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques.

Applications are invited from interested and qualified candidates to apply for Recruitment at the Job Opportunities at Phillips Outsourcing Services

Job Specifications:

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Job Description:
  • Ensure less than 5% customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Work with product, UAT and support teams to validate new products, new systems, and upgrades
  • Generate relevant reports as required by the business
  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for Enterprise customers
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
  • Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
  • Liaise with support teams (within and outside ES) to resolve any customer identified issue
  • Knowledge of new Enterprise products and services
  • Knowledge of managed Enterprise Customer base
  • Confirm Quality Assurance on generated bills
  • Monitor provisioning and fulfillment of customers’ orders/requests
  • Enterprise Customers SLA / Contract Management
  • Product, services, solutions, and systems testing for user acceptance and business process optimization
Qualifications and Requirements:
  • HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Basic Enterprise products and services.

Salary
N180,000 / Month.

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Tele Sales Agent

Job Specifications:

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Job Description:
  • Development business activities in inbound contacts of clients in their portfolio
  • Development of loyalty and proactive retention activities in outbound contacts to clients in your portfolio
  • Validation and qualification of leads for cross/upsell of customers from an advanced analytics propensity model
  • Prospecting customer needs and preparing offers according to customer needs
  • Development of activities to present the value proposal to potential client through remote channels (e.g., virtual demos, video conferencing, online chat, phone calls)
  • Negotiation and closing of the sale with the end customer
Qualifications and Requirements:
  • HND / BSc in any related field and a minimum of 3 years’ experience in Tele sales preferred
  • Proficiency in the usage of Microsoft Word, Excel, and PowerPoint.
  • Fluent in English
  • Exceptional ability to (i) prospecting, (ii) trading and (iii) closing the sale
  • Excellent communication skills, oral and written
  • Capacity for multitasking
  • Familiarity with digital channels and handling of standard computer tools from a remote sales channel

Salary
N65,000 monthly.

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Sales Account Partner

Job Specifications:

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Job Description:
  • Increase market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
  • Account for the fulfilment of the sales process – from lead generation to bill delivery.
  • Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
  • Conduct research on potential customers and their disposable income using the data mining system.
  • Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
  • Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to Company’s quality standards.
  • Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
  • Log all customer requests for service, queries, and complaints, escalate and troubleshoot where necessary.
  • Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles to develop and implement solutions to meet their strategic corporate needs
  • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
  • Assist customers in understanding the value proposition and differentiations of the Company’s data products and services.
  • Ability to liaise with supervisors on discount issues
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with VB and values.
Qualifications and Requirements:
  • HND / BSc in any relevant field and not more than 31 years of age
  • A minimum of 3 years working experience in Sales, Customer Service and Client engagement; with experience working with others
  • Proficiency in the usage of Microsoft Word, Excel, and PowerPoint.
  • Must be fluent in English.

Salary
N65,000 monthly.

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Method of Application

Interested and qualified candidate for “Job Opportunities at Phillips Outsourcing Services” should forward their CV to: recruitment@phillipsoutsourcing.net using “the job title” as the subject of the email. (Tip: Learn how to write a Professional CV)

Deadline: November 30, 2021

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