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Job Opportunities at United Bank for Africa (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.

United Bank for Africa Plc (UBA) is recruiting into a vacant position. All Interested candidates are advised to go through available details carefully and submit their applications appropriately before the deadline.

Apply now for the job opportunities at United Bank for Africa (UBA). Read more about the position listed below:

Job Specifications:

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Job Description:
  • Participate in the implementation of new network security solutions.
  • To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of network security Breaches/disaster events.
  • Troubleshoot and investigate network security-related issues, as well as analyze security systems performance and provide capacity planning solutions to ensure continuous uninterrupted operation of security system Infrastructure within the frame of the agreed service level.
  • Design a robust network.

Duties & Responsibilities

  • Maintain up-to-date baselines for the secure configuration and operations of all in-place network security devices.
  • Maintain operational configurations of all in-place security solutions as per the established baselines.
  • Maintain all in-place network security solutions for efficient and appropriate operations.
  • Participate in the planning and design of enterprise network security architecture, under the direction of Head Enterprise Security Management.
  • Participate in the creation of Enterprise Network Security documents (policies, standards, baselines, guidelines and procedures) under the direction of Head, Enterprise Security Management, where appropriate.
  • Participate in the planning and design of an Enterprise Business Continuity Plan and Disaster Recovery Plan, under the direction of the Head, Enterprise Security Management.
  • Review logs and reports of all in-place network devices, whether they are under direct control, interpret the implications of that activity, and devise plans for appropriate resolution. 
  • Participate in investigations into problematic activity. 
  • Participate in the design and execution of network system vulnerability assessments, penetration tests security audits.
  • Provide support for all E-banking channels and end users for all-in-place network security solutions. 
  • Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
  • Recommend additional network security solutions or enhancements to existing security solutions to improve overall enterprise network security specifically.
  • Perform the deployment, integration, and initial configuration of all new network security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s network. 
Qualifications and Requirements:
  • First Degree in Computer Science or any engineering discipline.
  • Minimum of 3 years work experience required

Knowledge & Skills Required:

  • Information Security.
  • Service level management.
  • Configuration management.
  • Change management.
  • Equipment Testing.
  • Service Desk and Incident management.
  • Network System installation and decommissioning.
  • IT Operations.
  • Security administration.
  • Network Segmentation.
  • Routing and Switching.
  • Firewall & Fortinent Administration.
  • Network Security best practices.
  • Project management.
  • Experience with multiple computer systems and programs.
  • Logical thinking and analytical ability.
  • Aptitude in solving problems independently.
  • Strong verbal and written communications.
  • Sound decision-making ability.
  • Presentation expertise.
  • Communication and reporting skills.
  • Certification: (added advantage) CCNA Security, CCNA R&S
  • Experience in managing firewalls

Team Member, Chanel Switching Services

Job Specifications:

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Job Description:
  • To manage the bank’s card related applications and ensure 100% uptime.
  • Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).

Duties & Responsibilities

  • Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
  • Assist in installing, testing, debugging documenting applications using appropriate tools
  • Daily systems check to be carried out and documented
  • Drive compliance of agreed service level agreements with business units and external service providers.
  • Hold Quarterly Meetings with Application vendors to review performance and identify areas of improvement
  • Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.
  • Document and maintain operational policies, procedures, and associated training plans for team members
  • Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team
  • Daily backup of all channels must be ensured and also demonstrate and show proof of data restoration capability
  • Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
  • Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
  • Ensure timely development and deployment of innovative solutions for the unit.
  • Ensure that vendor-related projects are monitored strictly to meet set deadlines.
  • Engage stakeholders to understand requirements when developing solutions for the various units.
  • Identify areas of improvement bothering on products, applications, and services within the team’s support.
  • Monitor fraud prevention solutions across all collections and remittance platforms.
  • Ensure all Incomes are configured properly at set-up and captured for all Collections and remittance products.
  • Analysis of Card Performance report to study and monitor transaction patterns to ensure optimal transaction processing.
  • Transaction Decline analysis report.
  • Provide Performance reporting and analytics (Count. Volume and Revenue).
  • Analyse and interpret customer behaviors and patterns to increase retention.
  • Daily/Weekly Regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
  • Weekly Review and reporting of projects, Issues, and collection mandates.
  • Group Digital Banking Monthly Card Performance Report.
  • Group Digital Banking Monthly Transaction Processing Report.
  • Review daily transaction status reports identifying reasons for failures and ways to avoid them.
  • Provide reports when required.
Qualification and Requirement:
  • First Degree in Computer Science or any related field.
  • Minimum of 3 years work experience required

Knowledge & Skills Required:

  • Payments industry trends. 
  • Card business and innovation.
  • Project coordination skills, including organizing, prioritizing, and tracking all phases of a project. 
  • Trend monitoring for transactions performed on the various card platforms & solutions.
  • E-Channel/Payment Technologies. 
  • Relational Database management.
  • Relationship Management.
  • Interpersonal skills.
  • Strong Oral and Written Communication. 
  • Results orientation.
  • Stakeholder Management. 
  • Technology Innovation.

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Team Member, Global Batch Operations

Job Specifications:

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Job Description:
  • To process EOD/EOM/EOY run on Finacle Finnone and Business Direct.
  • Ensure smooth running and availability at all times.

Duties & Responsibilities

  • Process EOD/EOM/EOY run on Finacle, Finnone and Business Direct.
  • Ensuring smooth running and availability of Finacle services for UBA Nigeria and African subsidiaries.
  • Ensure that ALL Finacle and CSIS services are up and running at all times.
  • Ensure Finacle test server uptime.
  • Ensure resolution of EOD/EOM related issues.
  • Escalate critical failures to level supervisors and consultants for prompt resolution.
  • Processing and review of account maintenance and interest booking & application run on Finacle.
  • Scheme parameter set up, review and modification.
  • perform Day-to-Day Finacle support function and issue resolutions.
  • Perform root cause analysis of issues.
  • Ensure Daily Generation and rendition of MT940 statement on daily basis for critical customers e.g. MOBIL, DANGOTE, IATA, TOTAL, NBC, and others in the UBA group within the agreed SLA.
  • Generation of Financial reports.
  • Ensure daily generation and transmission of E-statements to subscribers.
  • Ensure periodic service maintenance is carried out to improve the performance of Finacle.
  • Ensure prompt monitoring system utilization while running batches
  • Monitor stand-in servers during batch processing and System maintenance.
Qualification and Requirement:
  • First Degree in Computer Science or any related field.
  • Minimum of 2 years work experience required

Knowledge & Skills Required:

  • Good knowledge of Banking
  • Finacle Administration
  • Knowledge of SQL
  • Knowledge of Bank policy and best practices
  • UNIX skills
  • Reporting skills.

Team Member, Finacle Service Management

Job Specifications:

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Job Description:
  • To manage and ensure availability of Finacle Application to users at all times.

Duties & Responsibilities

  • Monitor Finacle Production services in Nigeria and the subsidiaries, and respond to alerts triggered by all the available monitoring tools.
  • Monitor all in-country Finacle servers real-time and review reports from the countries to identify and apply all necessary corrective actions.
  • Ensure critical logs are archived periodically as configured on Production servers.
  • Carry out periodic services maintenance to improve performance of Finacle.
  • Ensure availability of all Finacle Test environments for stakeholders.
  • Deploy all Production patches.
  • Download all Finacle generic patches periodically as delivered by Infosystem.
  • Ensure testing of released patches is conducted.
  • Obtain approval of Change Control Board to deploy to production.
  • Deploy patches to Production in a controlled manner.
  • Deploy Finacle custom fixes as requested by the application developers.
  • Apply all Finacle Configuration changes as approved.
  • Install new Finacle instances for testing, simulation, as and when required.
  • Deploy Finacle backup servers to subsidiaries in line with regulatory requirements.
  • Provide Integration Support.
  • Handle configuration and Integration of third-party applications to Finacle.
  • Provide Connect24 and Finacle Integrator (FI) support to all third-party application owners and vendors.
  • Ensure optimal channels transaction processing by Finacle interfaces.
  • Ensure stand-in server (CSIS) is continuously synchronized with Finacle Core.
  • Ensure all changes on Production are replicated to Disaster Recovery (DR) site and in-country servers.
  • Schedule and execute annual Fail-over Tests to the DR site in Rack Center for all Finacle environments bank-wide.
  • Schedule and execute annual Finacle BCP Tests for all in-country servers in line with regulatory requirements in the relevant subsidiaries.
  • Resolve issues on Finacle Core Services and channels.
  • Investigate and resolve reported issues on Finacle core services and channel transactions within SLA.
  • Review Finacle Logs to identify potential bottlenecks to uninterrupted service availability.
  • Escalate Product bugs to the Finacle consultants (Infosys/CWG) and ensure prompt delivery of solution.
  • Execute key strategic projects as assigned by the supervisors.
  • Identify and implement initiatives that would enhance service delivery and internal efficiency.
Qualification and Requirement:
  • First Degree in Computer Science or any related field.
  • Minimum of 2 years work experience required

Knowledge & Skills Required:

  • Good knowledge of Banking.
  • Good knowledge of delivery channels.
  • Finacle Administration/Troubleshooting techniques.
  • Good knowledge of application support.
  • Knowledge of Bank policy and best industry practices Strong UNIX skills.
  • SQL/PL-SQL skills.
  • Basic Programming/scripting skills.
  • Software development skills are desirable.
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Team Lead, Web Payments

Job Specifications:

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Job Description:
  • The Team Lead, Web Payment has full profit and loss (P&L) accountability for the product and is responsible for driving the performance of online payments business across the group.
  • The Team Lead, Web Payment would be required to work with multiple stakeholders; both internal and external to ensure online merchants enjoy a seamless experience using the UBA payments gateways.
  • The Team Lead, Web Payment would be required to come up unique strategies to target local and international merchants and provide project support during the integration set-up, testing and go-live phase.
  • He/she would be responsible for providing trainings and capacity enhancement tools that would foster knowledge and skill development amongst the various business drivers and online merchants.
  • The product manager would be responsible for implementing appropriate pricing mechanisms that would ensure the product remains competitive and profitable in the market.

Duties & Responsibilities

  • To provide supervisory function over the Web Services Team across the group; in terms of product development, support business objectives and sales activities in order to meet budget.
  • Have oversight of WEB operations as it affects customer experience. E.g. (Timely management of Chargeback disputes, Settlement/Reconciliation).
  • Manage WEB integration and Product roll-out.
  • Coordinate with card schemes on Fintech /Aggregator Integrations.
  • Ensure risk & control procedures applies to all Web Merchant Onboarding.
  • Ensure fraud rates and dispute are below card scheme threshold levels.
  • Develop WEB that will support the country businesses.
  • Conduct regular training to digital officers on WEB Business and Risk Management.
  • Ensure WEB Business is profitable.
  • Ensure 100% activity ratio.
  • Optimize all supporting infrastructure for the best customer experience.
  • Continuously monitor UBA performance against other banks across the countries.
  • Ensure UBA is number 1 or 2 in every country.
  • Timely execution of all projects on products, from Audit, control and other governing departments.
  • Continuous execution of innovative products and services.
  • Identify possible and emerging risks and mitigate them.
  • Ensure regulatory compliance.
  • Ensure compliance to group policies and guidelines in terms of new products approval.
Qualification and Requirement:
  • First Degree in any relevant field
  • Minimum of 5 years work experience required
  • Masters and/or other professional qualification will be an added advantage
  • Professional Qualifications would be an added benefit.

Team Member, Internet Banking Services

Job Specifications:

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Job Description:
  • To provide technical support for the Bank’s internet banking.

Duties & Responsibilities

  • Develop policies and procedures for electronic banking processes to ensure compliance with established standards and regulations.
  • Responsible for the Bank’s cash management online products and services.
  • Assist with the design and development of new online banking products.
  • Provide exceptional customer service and support for our Electronic Banking products and services.
  • Provide support to consumers and business customers as well as the retail department.
  • Process, verify and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures and bank regulations.
  • Oversee all electronic banking activities.
Qualification and Requirement:
  • Proficient in programming languages of SQL and basics of PLSQL, and Python.
  • Good knowledge of some data mining skills and the meaning of ETL (Extract, Transform and Load) with some practical experience.
  • Understanding of the use of some Business Intelligence and Dashboard tools like Power BI, and Tableau.
  • Microsoft Certification.
  • Analytics skills.
  • Interpersonal and Communication skills.
  • First degree in any IT-related field.

Minimum Educational Qualification

  • Others

Minimum years of work experience required

  • 2 years

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Team Member, Middleware Management

Job Specifications:

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Job Description:
  • To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.
  • Proactive routine maintenance of application servers (ESB).

Duties & Responsibilities

  • Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
  • Routine housekeeping – Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
  • Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.
  • Ensure the platforms are up and functional at all times.
  • Ensure all user platforms are optimized and functioning optimally.
  • Escalate all issues to the team lead in a timely and explicit manner.
  • Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
  • Ensure the timely development and deployment of innovative solutions for the unit.
  • Ensure that vendor related projects are monitored strictly to meet set deadlines.
  • Engage stakeholders to understand requirements when developing solutions for the various units.
  • Monitor fraud prevention solutions across all applications deployed on the middleware applications.
  • Weekly Review and reporting of projects, Issues and collection mandates.
  • Group Digital Banking Monthly Performance Report.
  • Group Digital Banking Monthly Channel Adoption Report.
  • Review daily transaction status reports to identify reasons for failures and ways to avoid them.
  • Provide AD HOC reports when required.
  • Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)
  • Monitor middleware systems to ensure high availability and 100% uptime.
  • To ensure all routine/periodic housekeeping functions are carried out when due.
  • Vendor Management – Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
  • Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
  • Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.
  • Ability to meet deadlines and manage multiple, dynamic priorities.
Qualification and Requirement:
  • Hands-on experience working in an applications production support/application development environment.
  • Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
  • Understand how to support applications ran on ESB environment.
  • Trend monitoring for transactions performed on major applications hosted on the middleware platform.
  • Strong UNIX/Linux, AIX operating system administration. 
  • Collaborative skills: Ability to work with cross-functional teams.
  • Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
  • Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.
  • Firm Grasp of Structured Query Language (SQL).
  • Customer experience and issue resolution.
  • Excellent leadership skills.
  • Interpersonal relationship management.
  • First Degree in any IT-related field.

Minimum Educational Qualification

  • Others

Minimum years of work experience required

  • 3 years

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Deadline: November 25, 2022

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