21.8 C
Nigeria
Thursday, February 2, 2023

Job Vacancies at First Bank of Nigeria (FBN)

First Bank of Nigeria is a Nigerian multinational bank and financial services company headquartered in Lagos. It is the biggest bank in Nigeria by total deposits and gross earnings.

FBN operates a network of over 750 business locations across Africa, the United Kingdom and representative offices in Abu Dhabi, Beijing and Johannesburg set up to capture trade-related business between geographies.

Applications are invited from interested and qualified candidates to apply to fill the Job Vacancies at First Bank of Nigeria (FBN).

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:

ETL and Data Warehousing:

  • Develop and maintains various database objects such as ETLs, jobs, procedures, functions, scripts, etc.
  • Develop and operationalize an automated customer segmentation procedure based on customer present value and persona.
  • Develop internal application that will enable stakeholders consume or visualize reports
  • Build various complex PLSQL procedures to extract various Alerts on customer or product lifecycle.
  • Text mining of unstructured data fields to extract insights.

Analytics:

  • Leverage internal and external data to develop predictive and analytical models to solve business problems.
  • Design models and advance analytics to address customer lifecycle management across acquisition, retention, attrition etc.
  • Develop, build and operationalize analytical models that effectively improve customer knowledge, support churn management, loyalty and value extraction.
  • Develop dashboards and dynamic reporting interface to present information and KPIs stakeholders.

Business Intelligence:

  • Provide streams of practical actionable insights to the rest of the business covering customer behavior, patterns, unlocking hidden opportunities that will drive profitability.
  • Deliver segment and product insights that informs strategic and tactical decisions.
  • Lead team to develop a vision and long-term strategy for reactive / proactive retention and customer loyalty.
  • Leverage key data mining tools to interpret and analyze large data set through segmentation methods etc.
  • Conduct periodic scan of the customer base to identify growth potential and revenue opportunities across all customer segments and business units and share same with stakeholders.
  • Improve the effectiveness of customer acquisition, customer wallet-share deepening, customer value management and customer retention.
  • Manage analytic deliverables to assist the development of Customer Contact Strategies across multichannel with an increased focus on Digital.
  • Support retail, commercial and corporate banking units with market trends and insights to drive profitable customer engagements.
  • On-going support and go –to expert for all internal customers on marketing, sales and product development.
  • Develop targeted product offerings and marketing campaigns based on customer profiles.
Qualifications and Requirements:
  • Minimum of Bachelor’s Degree in Computer Science, Statistics, Mathematics or related field.
  • Certification or hands-on in any of the following is an added advantage; Oracle DB, Oracle Apex, Microsoft Azure, SOL Server Integrated Services, Power BI, R, Python other data mining and ETL tools.

Experience:

  • Minimum of 7 years relevant experience in an Enterprise Warehousing function.
  • Hands on experience in building ETL, data mining, predictive modelling etc.
  • Hands on experience in Oracle DB, Oracle Apex, Microsoft SSIS & SSRS, PLSQL, OBIEE, SAP, SAS, R, Python, etc.

Join any of these WhatsApp Groups to receive Prompt Job Alert on WhatsApp

CRM Application Support Officer

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:

Project and Stakeholders Management:

  • Carry out sanity checks on all deployed modules and features of the application.
  • Coordination of UAT and business requirement document development with all participating stakeholders.

Application Support:

  • Work with end users, vendors and service providers as the liaison with the IT team.
  • Identify and help design CRM-related report requirements and list views.
  • Developed required workflow rules and business processes configurations etc. by the users.
  • Develop views, reports, dashboards that are required by different business units and executives.
  • Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
  • Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.

Help Desk Support:

  • Support by troubleshooting and solving user or system issues and respond in a timely fashion
  • Analyze potential issues and communicate to assess needs and determine solutions for end users.
  • Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
  • Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

Training:

  • Instruct new users on the application and train existing users on best practices & new functionality.
  • Develop and maintain training materials and user documentation.
  • Coordinate all training programs of the unit.
Qualifications and Requirements:

Education:

  • B.Sc. in Computer Science, IT or other relevant discipline

Experience:

  • Experience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.
  • Experience in administering Microsoft Dynamics 365, Case Process Configuration, Sales Process Configuration, Power Apps, Power BI etc.
 

iR Job Alert

Never Miss Any Job Openings. Let us inform you whenever a New Job is OPEN. Join iR Job Alert



Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.

Deadline: December 8, 2022

Check Intel Region Jobs for more available opportunities.

Share an update or tip with us on WhatsApp: 07064212243 intelregion.com@gmail.com

Receive Job Alerts through our Social Media Channels:

NOTE: Intel Region Jobs (iR Job Alert) is the leading job informant in Nigeria and not necessarily an affiliate of the employer’s company.

- Advertisement -