Benin Electricity Distribution Plc. (BEDC) is one of the retail electricity distribution companies licensed by the federal government Benin Electricity Disco (“BEDC” or “Benin Disco”) is one of the successor distribution companies (Discos) created following the unbundling and privatization of the state-owned Power Utility, Power Holding Company of Nigeria Plc.
BEDC is responsible for retail distribution of electricity in Delta, Edo, Ekiti, and Ondo States with geographical coverage of 55,770 square kilometers. The company operates from twenty five (25) business districts with approximately 350 offices located across the four (4) states with about 13 million people and about 4 million households.
Applications are invited from interested and qualified candidates to apply for the Jobs at Benin Electricity Distribution Plc (BEDC).
Table of Contents
Billing Officers
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Benin | Nigeria. See other Jobs in Benin
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Job Description:
- This role requires the candidate to provide periodic reports and also ensure that data is well backed up to mitigate against data loss.
- Also, to ensure files received from all business units are well scrutinized before final upload on the billing systems and escalate exceptions to the Line Manager.
Activities:
- Assist, Identity and analyses all potential revenue leakages from customer metering,
- Distribution Transformer and feeders and proffer strategies to eliminate such.
- Collate and interpret data, analyzing results using statistical techniques and providing ongoing reports, drawing inferences and presenting observations to the business to guide business decisions and ensure operational efficiency.
- Assist with detecting areas of high financial leakages and design appropriate strategies to block the leakages
- Identifying, analyzing, and interpreting collection/billing efficiency, through the generation of delinquent customers based on historical performance
- Perform assurance test on energy shared across feeders, DTs, Business Units and Undertakings
- Develop Business Intelligence tools that help drive and monitor collection activities
- Generates commercial/financial periodic reports (daily, weekly and monthly) such as collection analysis reports, adjustment reports, maintenance reports etc.
- Ensure compliance with reporting standards as required by the Performance
- Management Team within the Head Office
- Establish and maintain relationships with key internal stakeholders
- Design actionable reports to improve cash collection drive and boost performance
- Provide general support to the Billing Manager as may be required.
- Comply with Quality Management System / Occupational Health & System
- Requirements including objectives and applicable regulations relating to assigned jobs;
- Any other duties as may be assigned to you by your manager.
Accountabilities:
- Reports on daily consumption, bills, accepts, rejects, payments, adjustments and invoice settlements.
- Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window).
- Ensure that the monitoring and exception reports are run daily to investigate and resolve issues quickly.
- Context: The job requires collaboration with other departments and understanding of processes. The job exists in an Electricity Distribution Company.
Qualifications and Requirements:
Qualifications:
- Bachelor’s Degree in any of the following disciplines – Computer Science, Engineering, or other related disciplines.
- 2 – 3 years of relevant work experience, from the related sector with a demonstrable understanding of data analytics.
Experience:
- Experience with Microsoft Access, Oracle DB, My SQL
- MIS experience is an added advantage
- Billing operations knowledge will be an added advantage.
- Highly analytical.
Skills:
- Billing Operations
- System Engineering
- Data Gathering and Analysis
- Electricity Regulations and Policies.
- Management Information Systems (MIS).
- Communication and Interpersonal Relations
- Supervisory / Managerial Skills
- Problem-Solving and Decision Making
- Managing Resources
- Business Focus.
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Utility Billing Manager
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Benin | Nigeria. See other Jobs in Benin
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
Are you an Employer? Click HERE to Post A Job
Job Description:
- The Billing Manager is responsible for processing bills for all customer types, within our catchment area markets; quickly learning new systems and processes, being a self-starter, detail-oriented, accountable, analytical, efficient, accurate and multitask;
- Responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues.
- To support the goals and objectives of BEDC Electricity Plc.
Activities:
- Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products;
- Provide billing support for residential, small and large commercial customers in multiple states/regions;
- Review, investigate and follow up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner;
- Work independently to process tasks and resolve exceptions within target service level agreements (SLAs).
- Utilize reporting, and performance metrics to manage risk and ensure tasks are completed within SLA;
- Work closely with Regional Heads to meet goals, review exceptions and take appropriate actions;
- Troubleshoot and perform root cause analysis to resolve issues and escalate as needed;
- Reconciliation of correspondence in case of discrepancies and preparation of reports as needed;
- Identify gaps and help to execute process improvements;
- Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned;
- Any other duties as may be assigned to you by your manager.
Accountabilities:
- Reports on monthly consumption, bills, accepts, rejects, payments, adjustments and invoice settlements.
- Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window).
- Ensure that the monitoring and exception reports are run daily to investigate and resolve issues quickly.
- Context: The job requires collaboration with other departments and understanding of processes. The job exists in an Electricity Distribution Company.
Qualifications and Requirements:
- Bachelor’s degree in any of the following disciplines – Computer Science, Engineering, or other related disciplines.
- A postgraduate Degree is preferred.
Experience:
- Minimum of 2 years of problem-solving, issue resolution or other relevant experience required; 4+ years preferred;
- Prior experience in the deregulated electricity sector, is preferred;
- Prior experience in billing, operational exception handling and/or project management is a plus.
Skills:
- Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.);
- Advanced knowledge of Microsoft Excel – pivot tables, VLOOKUP, macros, etc., preferred;
- Knowledge of third-party billing systems, specifically iSigma, Customer Care & Billing (CC&B), and Thunderhead is preferred;
- SQL query language is a plus
- The ability to quickly learn new systems and processes, be a self-starter, detail-oriented, accountable, analytical, efficient, accurate and be able to multi-task;
- Must be a dependable team player and be willing to work flexible and extended hours, if required;
- Must be detail oriented with an ability to identify a pattern in a problem, conduct research, coordinate with the appropriate back-end teams to solve operational
- problems and deliver solutions to customer inquiries;
- Strong problem-solving and decision-making skills;
- Technical aptitude with the ability to understand new tools and data;
- Strong time management and organizational skills;
- Ability to manage multiple tasks/projects and ensure their timely completion;
- Ability to maintain the balance of new daily work and pending work to ensure accurate and timely resolution of all work assigned;
- Ability to adapt to constant change;
- Excellent written and verbal skills.
Method of Application
Interested and qualified candidates should forward their CV to: careers@beninelectric.com using the Job Title as the subject of the mail. (Tip: Learn how to write a Professional CV).
Deadline: February 27, 2023
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