Entry Level Jobs at IO Furniture Limited

IO Furniture Limited is the leading and preferred furniture manufacturing and interior design consultancy company in Nigeria.

We pride ourselves in our ability to interpret the essence of our clients through manufacturing and design. By working closely with each client we are able to create spaces that embody their being, because regardless of whether they are individuals, brands or establishments to us each project is personal.

Applications are invited from interested and qualified candidates to apply for the available entry level jobs at IO Furniture Limited.

Job Specifications:

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Job Description:
  • Customer Service Officers are needed for immediate engagement at IO Furniture Limited.
  • This role is to ensure excellent end to end customer relationship management over all communication channels – emails, phone calls, chats and walk in visits.

Task Complexities

  • Drive sales target for the customer service team by attending to all enquiries from emails, Whatsapp, social media, showroom walk-in and referrals.
  • Obtain and articulate clients’ brief and assist them in identifying the solution they require for their orders.
  • Preparing all required documentation for clients’ requests from quotation to order confirmation.
  • Attending to customers that visit the showroom and ensure excellent customer experience on every transaction.
  • Scheduling and attending site meetings to monitor progress of ongoing clients’ projects and act as point of contact for clients on all communication during execution process.
  • Handling all clients’ enquiries, queries and providing support on all clients’ orders
  • Collaborate with Design and Technical department to meet Clients’ requirements/expectations on all orders.
  • Ensuring that the production, delivery, and installation of clients’ orders are as agreed and within stipulated timelines.
  • Accurately document all communication with the client to ensure seamless service delivery and follow through.
  • Ensure that clients are provided with weekly updates on their order.
  • Schedule pre-installation and post-installation meetings with the installation supervisor and project managers.
  • Plan and supervise product delivery and installation, including performance of work, and obtain a signed completion certificate after a walkthrough using a detailed order checklist.
  • Ensure before and after photos of clients’ orders where applicable.
  • Provide timely and formal written communication throughout clients’ order execution period and disseminate all critical information to clients and the internal team.
  • Maintain detailed documentation of all correspondence and clients’ requests and revision.
  • Preparation of reports including sales figures, priority lists, pipeline orders and other relevant reports to the department and for the business.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and ensure retention.
  • Develop and maintain a database of new and prospective clients which is regularly updated.
Qualifications and Requirements:
  • Minimum of BSc in a Social Science field
  • Minimum of 3 years experience in client facing customer service
  • Prior experience in an interior design or a furniture manufacturing company is an added advantage

Key Job Attributes:

Generic:

  • The ability to Multitask
  • The ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Attention to details
  • Possess analytic and problem-solving skills
  • Proficiency in the Microsoft package

Technical:

  • Excellent communication skills and evidence of building strong relationships
  • Able to develop strong value propositions consistent with Customer needs
  • Sound knowledge of the company’s product and services
  • Phone and email etiquette

Job Knowledge:

  • Customer Service- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services.

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Sales Officer

Job Specifications:

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Job Description:
  • Establishing new businesses, organizing sales visits, negotiating contracts and packages
  • Initiate sales campaigns to meet sales and production expectations.
  • Prepare sales presentations or proposals to explain product specifications or applications.
  • Complete expense reports, sales reports, or other paperwork on a weekly basis
  • Negotiate prices within the company’s acceptable range for each furniture piece
  • Verify delivery schedules meet project deadlines.
  • Process quotes and sales orders, assist in showroom set-up, design and presentation of products
  • Discuss warranties and replacement of parts with customers
  • Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
  • Identify prospective customers using business directories and leads from existing clients
  • Constantly learn about new products and explain specific features of various products to customers.
  • Visit establishments to evaluate needs or promote products
  • Maintain customers’ records, using automated systems.
  • Answer customers’ questions about furniture products, prices, availability, and accessories or credit terms.
  • Contact new or existing customers to discuss how specific products or services can meet their needs.
  • Emphasize furniture product features based on analyses of customers’ needs and on the technical knowledge of product capabilities and limitations.
  • Assist customers in selecting products based on customer needs, product specifications.
  • Provide feedback to product design teams so that products can be tailored to clients’ needs.
  • Attending trade exhibitions, conferences, and meetings.
Qualifications and Requirements:
  • B.Sc in Marketing, Communications, Social Sciences or Business Administration.
  • An MBA will be an added advantage
  • Customer Relationship Management System
  • Enterprise Resource Planning.
  • 2-3 years of demonstrable experience in business development, sales, marketing, merchandising or related field.

Required Skills & Competencies:

  • Negotiation skills
  • Excellent customer service skills
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Analytic and problem-solving skills
  • Proficiency in the use of Microsoft package
  • Excellent communication skills and evidence of building strong relationships
  • Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing and website usability
  • Ability to develop strong value propositions consistent with Customers’ needs
  • Knowledge of the company’s products and services
  • Ability to connect strategic thinking and planning with hands-on tactical execution.

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Method of Application

Interested and qualified candidates should send their Resumes to: human.resources@iofurnitureltd.com using “the job title” as the subject of the mail. (Tip: Learn how to write a Professional CV).

Deadline: October 18, 2022

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