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Latest Job Vacancies at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for the latest vacancies at MTN Nigeria.

Job Specifications:

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Job Description:
  • Deliver inputs into MTN’s suite of ESG reports and publications in alignment with MTN Group requirements.
  • Deliver inputs into MTN’s ESG performance across various indexes through gap assessments, intervention development and continuous performance tracking.
  • Enhance and monitor MTN Nigeria’s overall ESG performance indicators and setting up of continuous assurance process working with MTN Nigeria & Group Internal Audit & Forensics.
  • Ensure ESG Index linked to Short-Term and Long-Term incentives are tracked and audited on periodical basis for MTN Nigeria
  • Respond to ESG queries from Group and any local stakeholders in-line with the MTN’s Sustainability strategy.
  • Implement, and oversee ESG knowledge and data management processes, systems, and database for MTN Nigeria in alignment with Group requirements.
  • Implement ESG learning modules and programs for management, staff, and suppliers to entrench ESG into the culture of the MTN Nigeria.
  • Develop reporting system on Sustainability programs to Board & Management, MTN Group, and relevant stakeholders.
  • Develop reporting and dashboards on programs for Portfolio Managers to enhance sustainability
  • Develop impact accounting and reporting models & approaches and drive international sustainability reporting standards
  • Develop and manage project budget implementation, as well as identify co-funding opportunities.
  • Ensure that project demand is chaneled through correct processes and appropriately challenged and prioritized.
  • Lead stakeholder engagement with various teams to align strategic reporting efforts with disclosure priorities, goal setting, and programmatic development.
  • Support to individual projects by providing advice and guidance on project governance, management and benefits realization.
  • Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Qualifications and Requirements:
  • First Degree in Social Sciences / Arts or related disciple
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
    • Experience working in a medium to large organization 
    • Experience in finance related role or in economic empowerment foundation, which includes:
    • Project management experience with interaction in a micro-finance institution.
    • Experience in NGO or active participation in community development or social initiatives
    • Demonstrable commitment to social responsibility.

Senior Manager - Sustainability and Shared Value Programmes, Corporate Services

Job Specifications:

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Job Description:
  • Lead efforts to pilot – test – innovate – replicate – scale programs across various parts of the country. 
  • Operationalize strategies aimed at the improvement in the MTN Nigeria’s Sustainability & Shared Value efforts and impact management, performance, and reporting. 
  • Assist in executing the Sustainability & Shared Value initiatives in a successfully researched, developed, promoted, implemented and managed fashion, resulting in a positive contribution to the strategy and impact to the lives of country beneficiaries.
  • Support in negotiating and managing partnerships to drive delivery of MTN Nigeria Sustainability plan. 
  • Support in the management of strategic and operational partners and service providers to support delivery on MTN Nigeria Sustainability & Shared Value efforts. 
  • Drive MTN Nigeria’s eco-responsibility and sustainable product development programs collaborating with key departments across the business, including but not limited to, Technology, Marketing/Product Development and Procurement.
  • Drive the implementation and management of the MTN Group’s digital human rights, policies, processes and reporting in conjunction with the business.
  • Monitor and keep MTN abreast of policy, legislative and regulatory developments, especially in relation to sustainability & sustainable development.
  • Responsible for inputs into the Group’s Integrated Report and other compliance reporting. 
  • Drive a strategic and uniform program implementation approach for all portfolios to optimize impact.
  • Engage with business divisions to explore opportunities for driving shared value, including innovative solutions to local social and environmental issues.
  • Execute on the Group approved Corporate Social Investment strategy. Develop and implement local Shared Value and Corporate Social Responsibility Strategies in-line with the Group strategies and focus areas.
  • Create and manage effective relationships with key MTNF stakeholders for continued engagement on each project.
  • Develop and manage a standard sustainability assurance protocol for new and existing MTNF projects.
  • Ensure the implementation of core/material issue sustainability risks and opportunities through forecasting, strategic planning, governance and oversight, policy positions, business toolkits, issue and stakeholder management.
  • Develop and manage project budget implementation, as well as identify co-funding opportunities. 
  • Manage budget implementation and validate project deliverable reports and present program updates.
  • Engage with business divisions to explore opportunities for driving shared value, including innovative solutions to local social and environmental issues.
  • Develop implementation strategies for MTN Foundation as well as manage oversight functions for program initiatives.
  • Contribute to the development of strategies for MTN Sustainability portfolios and identify opportunities for impactful programs in respect of the MTN Sustainability’s work.
  • Collaborate with internal teams and external groups to coordinate release processes, facilitate deliverable hand-offs, and ensure timely launch of initiatives.
  • Create and manage effective relationships with key stakeholders for continued engagement on each project.
  • Develop and manage a standard sustainability assurance protocol for new and existing sustainability programs.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members and develop program to address knowledge gaps. 
  • Lead in the development of new processes and improvement of existing ones as appropriate.
Qualification and Requirement:

Education:

  • First Degree in Social Sciences / Arts or related discipline.
  • Fluent in English and language of country preferable.

Experience:
9 – 17 years experience which includes:

  • Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others.
  • Experience working in a medium to large organization.
  • 3 years project management experience, preferably within an NGO/C.S.I environment.

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Regulatory and Statutory Compliance, Risk and Compliance

Job Specifications:

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Job Description:
  • Advise Line Management on possible financial impact across all divisions of regulatory/statutory developments and trends while highlighting potential revenue generation/cost saving opportunities.
  • Liaise with relevant stakeholders across all MTN Nigeria business divisions to drive compliance with identified regulatory and statutory requirements and obligations.
  • Assess the adequacy of existing controls to ensure compliance with applicable laws and requirements.
  • Identify control gaps and recommend compensating controls while also supporting the process owners in the development and implementation.
  • Implement compliance monitoring activities in line with the company-wide risk-based compliance program and follow-up on agreed mitigation actions and plans to ensure all non-compliance issues are closed.
  • Assist with scheduled ad hoc compliance reviews and audits of high-risk areas.
  • Support with activities to create company-wide awareness of regulatory and statutory requirements and the importance of complying with these requirements.
  • Provide second line assurance to the business through compliance monitoring activities across all business lines, that operations are conducted in accordance with applicable laws and regulations.
  • Work as part of the larger Risk and Compliance team to implement compliance initiatives and maturity actions in line with the company-wide risk-based compliance program and MTN Group requirements
  • Liaise with relevant stakeholders and key process owners to obtain evidence of compliance with regulatory and statutory requirements.
  • Produce high quality monitoring reports and analysis with insights on compliance monitoring activities, outcomes and trends.
  • Assist with preparing standard and ad-hoc information and data reports to the Group, executive management and other stakeholders as required.
  • Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactions.
  • Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications Industry.
Qualification and Requirement:
  • First Degree in any relevant discipline.
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience working in a team and good interpersonal skills
    • Knowledge and experience of best practice compliance and governance frameworks, methodologies and emerging practice, compliance monitoring and risk assessments in the context of the Nigerian and global telecommunications industry. 
    • Experience and understanding of the Nigerian telecommunications industry and regulatory framework
    • Strong and effective business communication (verbal and writing skills)
    • Ability to plan and execute numerous complex projects under pressure
    • Strong analytical skills
    • Strong knowledge of internal controls is an added advantage
    • Experience and knowledge of Data Analysis, Research & Risk management would be an advantage.

Senior Manager - Sales and Trade Development (Kaduna Sales and Distribution)

Job Specifications:

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Job Description:
  • Provide leadership to the sales and distribution team in the region.
  • Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
  • Co-ordinate the regional engine room – a platform for cross-functional integration and collaboration in the region.
  • Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
  • Execute the wholesale channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
  • Ensure a consistent customer experience across all retail formats in the territory.
  • Responsible for the regional OPEX and P&L.
  • Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
  • Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
  • Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
  • Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
  • Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
  • Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
  • Monthly, quarterly and yearly stock forecast for the region, across channels.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
  • Drive an increase in MTNN’s Net Promoter Score 
  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). 
  • Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year. 
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Qualification and Requirement:

Education:

  • A First Degree in Economics, Business Administration, or any Social Science discipline.
  • Possession of a post graduate degree maybe an added advantage.
  • Fluent in English and regional language.

Experience:
9 – 17 years’ work experience comprising:

  • Managerial track record of 3 years or more in relevant sector/industry 
  • Sales experience in an FMCG environment, Services industry/Logistics environment
  • Experience working across diverse cultures and geographies 
  • Telecoms experience would be an added advantage
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Specialist - Power System Operations North

Job Specifications:

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Job Description:
  • Ensure spare power capacity is available for redundancy and future installations and provide 2nd level support to regional operations in assigned areas/ region.
  • Maintain optimal performance of all cooling and power systems within the region. (Switch & BTS).
  • Conduct routine maintenance of all power and cooling systems at MTNN installations and leased property within assigned area and ensure they are within MTN Specifications.
  • Maintain prescribed computerized maintenance management system and prescribed management information system for ESS operations in the region.
  • Produce monthly reports on ESS activities within the region.
  • Ensure that power and cooling system parameters at MTNN installations and leased property within the region are within MTNN specifications.
  • Rotation of Gensets in use to ensure a balanced/equal hour run on the Gensets.
  • Complete all routine maintenance activities specified in the Engineering routine maintenance procedure and backed up by accompanying reports.
  • Completion and submission of all weekly routine maintenance activities reports within specified timeline (i.e. Wed before COB) and saving on the servers E.g. Pending PO, Cooling Status, Mobile Gen, Weekly Activities, Weekly HQ & Simulation, Breakers Thermal report….
  • Completion and submission of all monthly/Quarterly routine maintenance activities reports within timeline and saving on the servers. E.g. Carbon Reports, Monthly Diesel Utilization Report, Q1-Q4 Earth Integrity Report, Vendor Evaluation Q1-Q4,
  • Support initiatives to improve PHCN Utilization at Switch centers, FC, VGCs, B2B and or offices.
  • Monitor maintenance contracts for regional contractors.
  • Ensure continuous improvement of processes and procedures to foster efficiency of ESS operations within the assigned region.
  • Ensure Accurate Quarterly appraisal of all vendor performance, highlights areas of improvement and timelines for closure.
  • Manage the safety and environmental responsibilities for your location(s).
  • Complete performance reviews in accordance with the MTNN Quarterly Check-in Process as scheduled.
  • Attendance at all quality sessions (audit meetings and awareness sessions).
  • Ensure Zero NCs recorded during internal audits
  • Close out all recorded NCs/Observations within maximum 4 weeks
  • Represent NWG/MTN on all Power issues in the region in collaboration with other departments.
  • Facilitate and support Inter department collaboration/interface with other Network Group divisions within the region.
Qualification and Requirement:

Education:

  • B.Sc. / HND Electrical / Electronics, Mechanical Engineering from a reputable institution
  • Post graduate degree in Management an added advantage

Experience:

  • 3 – 7 years of experience which includes:
  • Experience in design, implementation and maintenance of power and cooling systems in telecommunications industry

Officer - Self Service and Electronic Channels, Customer Services

Job Specifications:

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Job Description:
  • Provide 2nd level support for queries emanating from Self Service Channels i.e. myMTN NG, myMTN Web, IVR, Chatbot etc
  • Participate in user acceptance testing for all the releases of the Self Service Channels  i.e. (Chatbot, myMTN NG, myMTN Web, IVR etc
  • Participate in daily scrums and all related agile ceremonies
  • Conduct, daily, weekly audits of the Self Service Channels, collaborate with relevant stakeholders to ensure defects are closed
  • Participate in all  business initiatives deployed to drive adoption of the self service Channels
  • Generate insights for strategic business decision making
  • Actively participate in channel features journey mapping
  • Collaborate with relevant stakeholders to resolve queries emanating from the payment gateway
  • Manage end-to-end  all activities that relates to upload of contents on the IVR i.e. scripts, Edit files etc
  • Participate in scripting and reviews for MTN products and Services and channel specific initiatives
  • Co-ordinate Beta Testing for new releases on the Self Service Channels
  • Participate in business change and transformational management initiatives
  • Collaborate to ensure audit infractions are closed within agreed timelines as flagged by relevant stakeholders i.e. Internal audit etc
  • Conduct root cause analysis for customer pain points as it relates to the Self Service Channels
  • Collaborate with relevant functional and cross functional teams to ensure improved Customer satisfaction
  • Provide feedback to customer queries on google appstore and play store and follow up with application developers to resolve customer pain points expressed through these channels
  • Frontline empowerment/education on new initiatives, ensuring all relevant information are cascaded within the agreed timelines to all frontline and other support teams
Qualification and Requirement:

Education:

  • First Degree in any relevant field
  • Certification in Scrum, Project Management an added advantage
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience including:
    • Minimum of 1 year experience using Agile project Management methodology
    • Experience working in a medium-sized organization
    • Certification in Scrum, Project Management
    • Experience applying design thinking in product development
    • Advanced Knowledge in the use of Excel
    • Change Management
    • Data Science
    • PowerBi
    • Structured Query Language (SQL)
    • Experience using studio equipment and editing.

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General Manager - Sustainability and Shared Value, Corporate Services

Job Specifications:

Are you an Employer? Click HERE to Post A Job

Job Description:
  • Engage with business divisions to explore opportunities for driving shared value, including innovative solutions to local social and environmental issues.
  • Execute on the Group approved Corporate Social Investment strategy. Develop and implement local Shared Value and Corporate Social Responsibility Strategies in-line with the Group strategies and focus areas.
  • Collaborate with Group sustainability and MTN Nigeria business leaders to execute on the Sustainability initiatives and targets.
  • Support in the implementation of the MTN Nigeria’s sustainability agenda.
  • Ensure the implementation of core/material issue sustainability risks and opportunities through forecasting, strategic planning, governance and oversight, policy positions, business toolkits, issue and stakeholder management.
  • Drive implementation of the MTN Nigeria’s eco-responsibility and sustainable product development programmes.
  • Drive the implementation and management of the Group’s digital human rights, policy, processes and reporting in conjunction with the business.
  • Monitor and keep MTN abreast of policy, legislative and regulatory developments, especially in relation to sustainability & sustainable development.
  • Responsible for inputs into the Group’s Integrated Report and other compliance reporting.
  • Evaluate efficacy of sustainability programs; recommends and implements improvements as necessary
  • Review business environment and cascade MTN Sustainability approach/strategy as well as drive strategic and multi- steps platforms of communications to proactively engage internal and external stakeholders, aligning with Group sustainability objectives
  • Coordinate with external stakeholders such as suppliers, contractors, and customers to ensure alignment with MTN sustainability goals and targets
  • Collaborate with other divisions within MTN to develop and implement sustainability initiatives.
  • Assess resource requirements for the department and develop budget for the Sustainability & Shared value function and regularly monitor resources of the department, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Identify viable business opportunities and trends with strong supporting business case imperative to outputs, strategic business and industry-related research and analysis.
  • Regularly monitor and review resources of the department ensuring they are allocated and utilised in a cost effective and financially disciplined manner and in line with budget provision.
  • Coach and mentor the Sustainability & shared Values team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
  • Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Qualification and Requirement:

Education:

  • First Degree in Social Sciences / Arts or any related discipline
  • Possession of an MBA or master’s will be advantageous
  • Fluent in English and language of country preferable

Experience:

  • Minimum of 12 years’ relevant or related experience which includes:
    • Senior management track record of 3 years or more; with at least 3 years in relevant sector/industry as per relevant role
    • Experience working in a global/multinational enterprise (understanding of emerging markets is advantageous)
    • Worked across diverse cultures and geographies
    • Outstanding verbal and written communication skills
    • Thorough and current knowledge of sustainability practices, applicable laws and regulations.

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Method of Application

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Deadline: December 16, 2022

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