Latest Jobs at 3Line Card Management Limited

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded.

Our mission is to operate an end-to-end electronic payment system which allows organizations, government agencies, and individuals collect, bank, and transfer or withdraw money electronically anytime, anywhere, making money safe and secure at all times.

Applications are invited from interested and qualified candidates to apply for Jobs at 3Line Card Management Limited

Job Specifications:

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Location: Victoria Island, Lagos
Employment Type: Internship

Job Description:
  • Serves customers by providing product and service information; resolving product and service problems.

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Use the organizational Enterprise System
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records.
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media.
Qualifications and Requirements:
  • High School Diploma, general education degree or equivalent with 1 – 3 years work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Are you a focused service-oriented person with good communication skills both written and verbal.
  • Good organizational and problem solving skills

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Agent Expansion Manager

Job Specifications:

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Job Description:
  • Interested candidates should possess a Bachelor’s degree with 3-5 years work experience.
  • Must be conversant with the rural/urban area and able to speak the native languages.
  • Proven business analysis skills with the ability to proactively meet objectives
  • Ability to understand and apply market intelligence to sales strategy
  • Exceptional negotiation skills and communication skills
  • Aggresive marketing and people management
  • Ability to make presentations using Microsoft power point, excel, & word
  • Effective communication both (oral and written) and interpersonal skills
  • Patience and resilience
  • Analytical, problem-solving and decision-making skills
  • Prospecting & persuasive skills
  • Client & territory relationship management ability
  • Ability to work independently and also as a team.

Salary
NGN250,000 / Month (Maximum).

Qualifications and Requirements:
  • B.Sc / HND qualification in Business Administration, Purchasing and Stores Management or in any relevant Course of Study.
  • 1-2 years experience
  • Must live within Abuja.
  • Familiarity with inventory management principles
  • Proficient user of MS Office
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Organizatonal, Interpersonal and communication skills
  • Problem-solving attitude
  • Keen eye for detail.

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Method of Application

Interested and qualified candidate for “Jobs at 3Line Card Management Limited” should send their Applications and CV to: 3linehr@gmail.com using the “Job Title” as the subject of the email (Tip: Learn how to write a Professional CV)

Deadline: December 29, 2020

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