Kuda Bank is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more.
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Kuda Bank is recruiting for the vacant position. All Interested candidates are advised to go through the available position carefully and submit their applications appropriately before the deadline.
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Table of Contents
Fraud Analyst
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
As we work to consistently improve our service offering to our customers, we are searching for a highly cerebral Fraud Operations Analyst to join our Fraud Team and ensure that we not only manage fraud queries efficiently and effectively, but that we work to proactively prevent cases of fraud from occurring.
In this highly impactful role, you will primarily be responsible for pre-empting, identifying, mitigating, and preventing all forms of fraud across our business. This will require you to take ownership of the management and investigation of electronic fraud within the organization.
To be successful, you will need to react swiftly to any semblance of fraud and ensure it is addressed within an expeditious timeframe and escalated appropriately to mitigate the loss of funds. You will be responsible for providing customers with investigative findings on reported fraud.
Given the critical nature of this department, our fraud team may be required to work night and weekend shifts as we strive to provide our customers and industry stakeholders with resolution on any fraud cases in quickest time possible.
Roles & Responsibilities:
- Block/place restrictions on accounts upon receipt of a fraudulent complaint.
- Monitoring of all electronic transactions across all channels
- Review of out-of-pattern transactions
- Investigation of all electronic channel complaints.
- Resolution and Documentation of investigative findings
- Handling indemnities and footage requests.
- Rendition of all Fraud Team’s regulatory returns
- Investigation of Fraudulent chargebacks lodged against Kuda.
- Investigation of overdraft Fraud
- Manage escalations, effective and efficient remediation strategies
- Treat customers’ complaints of unauthorized transactions.
- Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.
Qualifications and Requirements:
- Bachelor’s degree preferably from a recognized University.
- Proficiency in the use of Microsoft office
- Critical thinking and problem solving skills
- A minimum of 1year exp
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
- Knowledge of Visa Risk Management (VRM)
- Knowledge of Chargeback and card fraud investigations.
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Product Manager (Onboarding)
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
We’re searching for an experienced Product Manager to join the Growth team at Kuda. As a member of the Product Growth function, you will be responsible for owning the development and execution of our product strategy for customer onboarding. As a Product Manager in Growth, you’ll partner with our Growth (Marketers), Design, Engineering, Analytics, Data Science and Core Product teams to create a roadmap full of features, products, experiments and understanding which will help Kuda to grow sustainably.
You’ll work with a high-performing, entrepreneurial, and product-focused group of engineers and designers, in a highly collaborative and fun environment.
In this exciting role, you’ll have the opportunity to make a massive impact on the company, the product and most importantly, on the lives and livelihoods of our amazing users!
Responsibilities
- Take full ownership of the onboarding funnel metrics, utilising these to direct your roadmap, share performance with C-Suite executives and spot day to day issues
- Develop and execute a product strategy for onboarding, focused on identifying pain points and prioritising opportunities for growth and innovation
- Together with our Product Lead for Growth, you will create a clear vision for how we execute and continuously improve our onboarding journeys.
- Own the full product discovery and delivery process from identifying the problem to ideating/research to delivering and then iterating
- Develop, prioritise and regularly review your roadmap ensuring your key metrics align with Kudas OKRs.Then, build consensus, and coordinate with a team of engineers, designers, and analysts to ship high-quality experiences.
- Build world-class growth focused experiments and features using data, research and collaboration to lead your thinking. Define methods and metrics for identifying success and failure
- Utilise, and build on, our best in class Growth Stack to understand problems and evaluate changes you make
- Coordinate resources, and create project timelines, to ensure on-time delivery with the highest quality
- Deliver features and products that will create amazing user experiences and validate these with customers.
Qualifications and Requirements:
- 3+ years of experience in product management specifically working on onboarding journeys
- You will have a strong understanding of the mobile ecosystem.
- Test & Learn Mindset; you are focused on failing and learning fast using experiments and data to lead the way
- Making an Impact: you have a proven track record delivering impactful changes
- A data-driven self-starter who can work with the other product managers in the group to own the onboarding funnel metrics – obsessed with bringing on more, higher quality, new customers
- Data Confident; you are comfortable using, manipulating and analysing data to help understand problems or measure outcomes
- Bias for Execution; you focus on defining the right MVP, making difficult trade-offs, and shipping effective features
- Exceptional Curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success
- Ability to analyse data from a variety of sources to identify key insights, pinpoint optimisation opportunities, and inform product decisions
Advantageous
- AB Testing Experience
- Worked within the Fintech space.
- Knowledge of African markets.
- An obsession with user experience.
- A desire to build something great.
Product Manager (Data & Platforms)
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Are you an Employer? Click HERE to Post A Job
Job Description:
We’re searching for an experienced Data Product Manager to join the Growth team at Kuda. As a member of the Product Growth function, you will be responsible for owning the development and execution of our growth data product strategy.
As a Data Product Manager in Growth, you’ll partner with our Growth, Engineering, Analytics, Data Science, Data Engineering and Core Product teams to create a roadmap full of events, analytics, automation, platforms and insights.
You’ll work with a high-performing, entrepreneurial, and product-focused group of engineers and analysts, in a highly collaborative and fun environment.
In this exciting role, you’ll have the opportunity to make a massive impact on the company, the product and most importantly, on the lives and livelihoods of our amazing users!
Responsibilities
- Take full ownership of our best in class Growth Stack, ensuring we remain at the forefront of data innovation and improving the data within the growth ecosystem.
- Together with our Product Lead for Growth and the Data team, you will create a clear vision for how we execute and continuously improve the data, automation and insights we generate.
- Develop and execute a product strategy for growth/product data, focused on how we can increase our understanding of our customer base and build automation around it.
- Work closely with data consumers (other growth, product managers, data, marketing etc.) to solve their business problems using all the tools at your disposal.
- Own the full product discovery and delivery process from identifying the problem to ideating/research to delivering and then iterating
- Collaborate with our Data Science team to find ways to help bring more predictive analytics into our Growth Stack
- Coordinate resources, and create project timelines, to ensure on-time delivery with the highest quality
- Deliver features and products that will create amazing user experiences and validate these with customers.
Qualifications and Requirements:
- 5+ years of experience in Data/ Data Platforms/ Analytics with at least 2-3 years Product Management
- Master of data, you are more than comfortable using, managing, manipulating and analysing data to help understand problems or measure outcomes across any product or service
- You have designed, built and implemented complex product data events/ tracking plans which works effectively across multiple different tools (visualisation, automation etc).
- Test & Learn Mindset; you are focused on failing and learning fast using experiments and data to lead the way
- Understanding of Data Lifecycle (Business Understanding, Data Analysis, Data Acquisition, Data Governance and Monitoring)
- Growth/ Data Stack; extensive experience working with behavioural analytics platforms (Mixapnel, Amplitude) and
- Making an Impact: you have a proven track record delivering impactful changes
- Bias for Execution; you focus on defining the right MVP, making difficult trade-offs, and shipping effective features
- Exceptional Curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success
- You will have a strong understanding of the mobile ecosystem.
Advantageous
- SQL
- Previously built CRM, CDP or a Data Platform
- Worked within the Fintech space.
- Knowledge of African markets.
- An obsession with user experience.
- A desire to build something great.
Method of Application
Interested and qualified candidates should apply by clicking on the BUTTONS below.
Deadline: Not Specified
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