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The Roaming Business Operations Manager shall ensure the leadership and performance for the Roaming Hub in all of the following areas operationally:

• Bayobab positioning as the best Roaming hub provider in Africa and the Middle East.
• Management: provide operational advice, oversight, and coordination with the SM, colleagues, and Bayobab stakeholders internally
• OpCo: Establish and maintain direct relationships to MTN OpCo technical and network teams. 
• Reporting: Creation and presentation of regular reporting about technical operations performance, as well as MTN OpCo and Roaming Partner (“RP”) engagement
• Roaming Partners: Ensure the end-to-end engagement with RPs in terms of coordination, management, and onboarding in Business Operations
• Roaming Testing: IREG, TADIG, & GRQ testing performance, vendor management, and SIM Card Administration
• Roaming VAS: Maintain oversight and reporting over the performance of Traffic Steering, Messaging, BRG, GLR, & VHE Solutions 
• Insourcing: engagement with internal process vendors, e.g. Managed Services and Finance
• Outsourcing: Engagement with external process vendors, e.g. signalling, testing, and RVAS
• Processes: Ensure the end-to-end documentation and understanding of operational processes
• The Roaming Business Operations Manager will be accountable to achieve the following core KPA’s:
• Representation: Technical and contractual representation of the Roaming Hub internally and externally
• Engagement: With OpCo’s, RPs, internal cross-functional stakeholders, and external vendors
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas
• Testing: Ensure the planning and reporting of all IR Service Opening & Testing (SOT), as well as any issues with the external vendor
• RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCo’s
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors

Responsibilities:

• The Roaming Business Operations Manager’s responsibilities in this position are to:
• Advise the SM of Roaming Business on all technical and contractual aspects of the Roaming Hub.
• Lead, coach, mentor, and develop direct reports.
• Provide development, coaching, and performance feedback, as well as appraisal to assigned subordinates.   
• Produce, review, and provide regular and on-going Business Operations reporting. 
• Partner with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors to ensure optimum smooth and seamless technical and contractual operations of the Roaming Hub.
• Analyse service performance parameters of Business Operations and RPs and use Roaming Hub intel to improve operational performance.
• Output:
• The Roaming Business Operations Manager shall deliver the following output in this position:

Reporting: 

• Ensure that Roaming Business Operations Reports are created and reported up and down the chain
• Ensure proper action plans are in place to correct and exceed operational performance.

Personnel: 

• Conduct regularly scheduled appraisals of all direct reports in terms of IPF (EVP). 
• Involve the SM of Roaming and Bayobab Wholesale Mobility Commercial, as, when, and how prescribed.
• Meetings: Conduct regular Roaming Business Operations to report on performance and set action plans for Testing, and RVAS.

Vendor Management:

• Signalling: Engage with Managed Services and the MTN Bayobab Signalling Hub and to ensure the performance of Roaming Signalling Hub and to provide timely feedback
• RVAS: Engage with Managed Services to manage, plan, and report on RVAS delivery from Mobileum
• Testing: Engage with Managed Services to manage, plan, and report on RVAS delivery from Vendor
• OpCo’s: update Bayobab Roaming Account Management on OpCo engagement monthly.