Latest Jobs at the Workforce Group

Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions.

Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria

Applications are invited from interested and qualified candidates to apply for the Latest Jobs at the Workforce Group.

Job Specifications:

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Job Description:

To ensure the adequate recruitment, training, supervision, and coordination of all existing and potential agents, ensuring that targets are met, relevant policies and guidelines are upheld, and customer satisfaction is achieved for all aspects of the agency arrangement.

  • Maintain up-to-date agent database to monitor the community and vendors managed by each agent.
  • Recruit, screen, and train new agents to ensure relevant policies and guidelines are upheld.
  • Analyze performance and draw up appropriate action plans based on insight drawn from analyses.
  • Communicate agency performance levels including areas of concern/improvements to management.
  • Supervise the activities of all agents to ensure the obligations are accurately performed.

FINANCIAL

  • Attracting capital and investment
  • Future proofing for capital injection and investment
  • Return on Investment
  • Increase in revenue

CUSTOMER

  • Customer satisfaction rating

PEOPLE

  • E- Learning score

PROCESS & OTHERS

  • Brand awareness in donor community
  • Onboarding processing time
  • Cost incurred due to risks
  • Digital and operational risk management
  • Community growth rate
  • Customer acquisition
  • Customer Lifetime Value

RISK & CONTROL

  • Internal Audit Rating

FUNCTIONAL/TECHNICAL COMPETENCIES:

  • Stakeholder/Agent management
  • Operational discipline
  • Data management
  • Service level management
  • Resource management
  • Customer needs identification
  • Business Analytics

GENERAL COMPETENCIES

  • Communication Skills
  • Reporting

BEHAVIORAL COMPETENCIES

  • Interpersonal relations
  • Self-confidence
  • Time & Self-Management
  • Decision quality & Problem solving

ORGANIZATIONAL COMPETENCIES

  • Attention to Detail (Excellence)
  • Drive for Results (Efficiency)
  • Continuous Learning
  • Customer Focus
Qualifications and Requirements:

This role requires that the job holder:

  • Possesses good stakeholder management and communication skills
  • Possesses excellent time management (ability to efficiently multi-task)
  • Is flexible, adaptable, and understands social impact
  • Possesses analytical thinking skills and is able to breakdown complex problems
  • Works harmoniously with others to achieve defined objectives and contributes positively to developing a sharing and learning environment
  • Possesses good presentation skills and can conduct presentations in a manner that communicates effectively with the audience

Educational qualification

  • HND/Bachelor’s degree in management-related or STEM fields; MSc is desirable. Agent Management certification is desirable

Experience

  • Minimum of 2 years experience in related function

Age: Not more than 28 years

Salary: 102,000 Plus other benefits.

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Key Account Associate

Job Specifications:

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Job Description:
  • The Key Account Associate will be responsible for driving offline merchant-acquiring businesses (lounges, bars, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc).
  • The ideal candidate will be apt in building strong relationships with merchants in their assigned cluster and will be able to identify needs and requirements to promote the organization’s solution and achieve mutual satisfaction.
  • Merchant Acquiring in assigned cluster markets and environments.
  • Prospect and onboard merchants, to achieve daily, weekly, and monthly targets.
  • Train merchants on the benefit of all products.
  • Solve related issues reported by merchants.
  • Continuously build merchant networks.
  • Daily monitoring of the onboarded merchant’s transaction count and value to ensure they are meeting expected TPV targets.
  • Foster and develop relationships with clients.
  • Have a good understanding of overall products and services and be able to advise others about them.
  • Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives, invariably getting referrals from them.
Qualifications and Requirements:
  • Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
  • 1-3 years of experience as a Merchant Acquisition Executive in Fintech, Agency Banking Firm, or Direct Sales Executive in a Commercial Bank.
  • Comprehensive understanding of POS business, and a great understanding of merchant business.
  • Strong customer/client engagement skills and strong marketing skills.
  • A strong record of success within key account management, ideally within the fintech industry is a plus.
  • Extremely flexible, result oriented, and hardworking with a strong track record of success.
  • Self-motivated and able to work independently to meet and exceed sales targets
  • Proven experience in Customer Service is a plus.

Salary Range₦50,000 – ₦100,000/month

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Method of Application

For the role of “Agent Community Manager”, interested and qualified candidates should send their applications to:recruitment@workforcegroup.com, using the position as subject of email.

For Key Account Associate, apply to Muhammed.sanusi@workforcegroup.com, using the position as subject of email. (Tip: Learn how to write a Professional CV).

Deadline: March 3, 2023

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