Latest Recruitment at Konga Nigeria

Konga.com is Nigeria’s largest online mall. We launched in July 2012 and our mission is to become the engine of commerce and trade in Africa.

We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.

Applications are invited from interested and qualified candidates to apply for Recruitment at Konga Nigeria

Job Specifications:

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Job Category: Officer Level
Reports to: Head of Customer Experience

Job Description:
  • We are looking for passionate Customer Service Executives.
  • Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.
Qualifications and Requirements:
  • Fresh Graduates
  • Smart and Personable
  • Good written and verbal communication skills
  • Must be computer literate
  • Must have completed NYSC.

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Order Dispatch Supervisor

Job Specifications:

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Job Category: Officer Level
Reports to: Operations Manager

Job Description:
  • Scheduling riders in 1 minute
  • Assigning and re-assigning order to free riders on the App
  • Reassign riders within clusters / hubs
  • Follow up / monitoring delayed order on riders app
  • Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
  • Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
  • Attempt to persuade customers to reconsider cancellation
  • Ensuring proper education and communication are disseminated among riders in the community”.
Qualifications and Requirements:
  • 1+ years experience in various fields of customer service, supply chain
  • Process-oriented,well-organized with a high level of attention to details
  • Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
  • Ability to articulate the right findings using the data
  • Advanced knowledge in word, excel & powerpoint
  • Excellent communication skills and flexibility to work in different environments
  • Detailed oriented personality.
  • Strong people leadership.
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Delivery Experience Associate

Job Specifications:

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Job Category: Officer Level
Reports to: Operations Manager

Job Description:
  • This position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
  • Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
  • Provide information on trainee performance and driving development needs
  • Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
  • Track all fleet incident report relating customer delivery experience and satisfaction
  • Supervision  and reporting of fleet condition and maintenance
Qualifications and Requirements:
  • Hands on Safety & Compliance experience in the Transportation industry an asset
  • Experience in the provision of light riding coaching and development
  • Excellent interpersonal skills
  • Excellent training skills,
  • Proficient in Microsoft Office – Excel, Word skills is must
  • Good communication skills.

Method of Application

Interested and qualified candidate for “Recruitment at Konga Nigeria” should send their CV with current portrait sized picture to: careers@konga.com with the subject matter captured as the job title (Tip: Learn how to write a Professional CV)

Deadline: May 7, 2021

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