United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.
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United Bank for Africa Plc (UBA) is recruiting into vacant positions. All Interested candidates are advised to go through available details carefully and submit their applications appropriately before the deadline.
Read more about the positions listed below:
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
- To provide technical support to middleware applications such as IBM ESB, IBM ACE etc. related to the design and functionality of ESB and monitor middleware systems as well as ensure high availability and 100% uptime.
Responsibilities
- Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
- Routine housekeeping – Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
- Update platform checklist that contains all specific to be carried out on each platform on said dates.
- Ensure the platforms are up and functional at all times.
- Ensure all user platforms are optimised and functioning optimally.
- Escalate all issues to the team lead in a timely and explicit manner.
- Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
- Ensure timely development and deployment of innovative solutions for the unit.
- Ensure that vendor-related projects are monitored strictly to meet set deadlines.
- Engage stakeholders to understand requirements when developing solutions for the various unit.
- Monitor fraud prevention solutions across all applications deployed on the middleware applications.
- Weekly review and reporting of projects, issues and collection mandates.
- Provide AD HOC reports, Group Digital Banking Monthly Performance Report and Group Digital Banking Monthly Channel Adoption Report when required.
- Review daily transaction status reports identifying reasons for failures and ways to avoid them.
- Provide technical support for middleware applications such as IBM ESB, IBM ACE etc.
- Monitor middleware systems to ensure high availability and 100% uptime.
- Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
- Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
Qualifications and Requirements:
- Bachelor’s Degree in related STEM courses.
- Minimum of 3 years of related experience.
Candidate’s Profile:
- Our ideal candidate must have hands-on working experience in an application production support/application development environment, and provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (installation, configuration, testing, supporting issue resolution activities related to the design and functionality of ESB) with strong UNIX and Linux skills.
- A team player and comfortable with daily application support activities and strong troubleshooting skills.
Knowledge & Skills Required:
- Hands-on experience working in an application production support/application development environment.
- Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
- Trend monitoring for transactions performed on major applications hosted on the middleware platform.
- Strong UNIX/Linux operating system administration.
- Collaborative skills: Ability to work with cross-functional teams
- Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations.
- Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
- Firm Grasp of Structured Query Language (SQL)
- Customer experience and issue resolution
- Excellent leadership skills
- Interpersonal relationship management
- Proactive and able to work smart on own initiative
What We Expect From You:
- High degree of professional ethics, integrity and responsibility.
- Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
- High sense of confidentiality and discreteness.
What You Should Expect From Us:
- Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
- Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
- Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
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Team Lead, Agency Banking Support
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
Are you an Employer? Click HERE to Post A Job
Job Description:
- To manage and provide technical support to the agency banking arm of the bank for improved performance.
Responsibilities
- Develop and implement the agency banking technical procedures, processes and systems, and implement them to achieve required efficiency, quality and compliance with bank standards and regulatory requirements.
- Monitor agent operations against bank standards, agent contracts and regulatory standards and take action to ensure conformance.
- Develop and implement annual plans for the agent supervision and support including measurable objectives and outcomes in consultation with stakeholders.
- Monitor and take action to improve agency banking operational efficiency and effectiveness, including engaging agents, service providers and support functions to resolve issues, reviewing procedures and automating processes to improve efficiency, effectiveness and reduce cost.
- Regularly review agency banking operations against bank standards, agent contracts, service level agreements and regulatory requirements and engage agents, staff and service providers to address lapses.
- Obtaining necessary regulatory and management approvals for agent banking operations.
- Preparing operational reports for management and Central Bank as required.
- Monitor and report on agent supervision and support activities against set expectations.
- Carry our risk self-assessment, develop and execute a risk
management plan to ensure effective risk management in Agent Banking. - Identify potential fraud, and money laundering, investigate and take action as required.
- Take timely action to correct lapses in agent supervision and
support. - Prepare and submit management and regulatory reports on all aspects of Agent supervision and support.
Qualifications and Requirements:
- Bachelor’s Degree in any field.
- Minimum of 6 years of related experience.
Candidate’s Profile:
- Our ideal candidate must have the technical knowledge of providing support to agency banking procedures, processes and systems as well as an implementation strategy to achieve required efficiency while complying with the Banks’ standards and regulatory requirements.
- S/he should have established leadership abilities, be a problem solver and enjoys collaboration.
Knowledge & Skills Required:
- Excellent written and verbal communication skills
- Ability to network, generate new business and develop strong business relations.
- Banking operations, policies and procedures
- Vendor relationship management
- Technical competencies
- Interpersonal and communication skills
- Analytical skill
- Numerical ability.
What We Expect From You:
- High degree of professional ethics, integrity and responsibility.
- Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
- High sense of confidentiality and discreteness.
What You Should Expect From Us:
- Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
- Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
- Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
Method of Application
Interested and qualified candidates should apply by clicking the BUTTONS below.
Deadline: May 31, 2022
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