MTN Nigeria Graduate Job Recruitment 2023

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for MTN Nigeria Graduate Job Recruitment

Job Specifications:

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Job Description:
  • Develop and review test scripts and test cases.
  • Develop Product Concept and User Requirements Specification Documents.
  • Coordinate & participate in User Acceptance Testing processes for MTN products and services.
  • Provide input into Product Concept Documents and User Requirement from a testing and customer support perspective.
  • Participate in the implementation of Frontline Empowerment Business initiatives.
  • Carry out research on root causes of top Customer challenges and translate into criteria for allocation of priority on test cases.
  • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.
  • Design Visio Flow Diagram for Customer Journeys/Process.
  • Provide support to the frontline on the use of deployed products, systems and services.
  • Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.
  • Communicate Processes, System Changes and enhancement to the Frontline Staff.
  • Provide support to the MTN Self Service Channels.
  • Provide support and resolution for system operational issues.
Qualifications and Requirements:
  • First degree in any relevant discipline 
  • Fluent in English 

Experience:

  • 3 – 7 years’ experience including:
  • Experience working in a medium-sized organization
  • Experience in Customer Care and Management
  • Knowledge of MTNN’s product and services
  • Experience in a Call Centre environment
  • Knowledge of Process documentation
  • Use of Jira, Visio & Microsoft Office suites 

2023 ONGOING JOBS

Analyst - Infrastructure Operations

Job Specifications:

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Job Description:
  • Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
  • Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
  • Manage crisis situations and work under pressure to resolve problems.
  • Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
  • Develop, contribute, and evaluate technical proposals related to enhancing cloud migrations and implementations.
  • Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability.
  • Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge 
  • Work with various cross-functional teams.
  • Ensure policies and processes are well-documented, communicated and followed.
  • Advocate for and drive major initiatives that move the organization forward and help us scale.
  • Provide timely information for Audits and Security requests and ensure vulnerabilities and findings are closed.
  • Work with OEMs, Partners, Planning teams and other key stakeholders to ensure highly available Infrastructure.
Qualification and Requirement:
  • First degree in Computer Science, Electrical/Electronic Engineering, or any related discipline 
  • UNIX Linux and Windows Administration
  • Database management
  • Backup and recovery 
  • Fluent in English 

Experience:

  • 3 – 7 years of experience which includes;
  • Proficiency in the implementation and management of at least two of the following technical disciplines: Databases (Relational and NoSql); Operating Systems(Linux, Unix and Windows); Storage and SAN solutions, Backup and recovery, Replication technology as well as Virtualisation
  • Experience in platform migrations and upgrade of Infrastructure components e.g. Firmware, databases etc.
  • Hands-on experience managing and migrating cloud solutions.
  • Ability to automate the entire DevOps pipeline, including CI/CD cycles, app performance monitoring, infrastructure, and configurations, among others.
  • Skilled in Infrastructure as a code and able to work with tools such as Git, GitHub, Puppet etc.

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Analyst - Machine Learning

Job Specifications:

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Job Description:
  • Carry out data mining and statistical modelling for various machine learning use-cases.
  • Search and select appropriate data sets before performing data collection and data modelling.
  • Train and retrain machine learning systems and models as needed.
  • Work closely with data engineers, business analyst, statisticians and subject matter experts to drive deep analysis and uncover useful insights.
  • Identify differences in data distribution that could affect model performance in real-world situations.
  • Perform data visualization for deeper insights.
  • Analyze the use cases of machine learning algorithms and ranking them by their success probability.
  • Explain and infer the results of various algorithmic approaches and evaluating their performance.
  • Design systems, alerts, and dashboards to monitor machine learning workflows.
  • Document machine learning processes.
  • Ensuring that machine learning algorithms generate accurate CVM recommendations.
  • Work with campaign management team to understand customer needs and develop proactive and innovative data driven solutions and campaigns.
  • Conduct analyses with focus on experimental design, assessment, execution, and measurement of current marketing programs.
  • Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
  • Work closely with CVM stakeholders to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision makers.
  • Summarize analytic findings and integrate with non-traditional data sources when appropriate, to enhance campaign development initiatives.
Qualification and Requirement:

Education:

  • First degree in Mathematics, Statistics, Computer Science, Engineering or other related disciplines
  • Fluent in English

Experience:

  • 3 – 7 years’ experience including:
  • 1 – 2 years’ experience in AI/ML analyst roles
  • Advanced proficiency with Python, SQL and PySpark
  • Understanding of big data technologies
  • Experience in aggregating & transforming data, exploring & manipulating data, creating training & inference pipelines, building & validating models.
  • Extensive knowledge of ML frameworks, libraries, data structures, data modelling, and software architecture
  • Certification in machine learning, data engineering, data science or related fields will be an added advantage
  • Solid understanding of predictive analysis: predictive modelling, machine learning and data mining.
  • Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques
  • Strong analytical, problem-solving and teamwork skills
  • Good oral & written communications skills
  • Experience working in a medium organization

Analyst - Campaign Management

Job Specifications:

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Job Description:
  • Develop and execute BTL with the aim of generating incremental revenue and reducing churn on the network
  • Manage the implementation, tracking and measurement of marketing campaigns 
  • Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
  • Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns
  • Collect and use data to inform new campaigns and the evaluation of existing ones
  • Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
  • Execute overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
  • Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
  • Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
  • Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are at risk that require campaign intervention
  • Take ownership of the Go-to-market process, ensuring all processes and customer journeys are designed and followed
  • Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
  • Perform any other duties as may be assigned by the Manager, Campaign Management
Qualification and Requirement:

Education:

  • First degree in any related discipline
  • Fluent in English

Experience:

  • 3 – 7 years’ experience including:
  • Experience in Database/Direct Marketing or Product Management in telecommunications industry
  • Expertise in experimental test design 
  • Experience in developing test design, significance testing, establishing error ranges, and key success metrics
  • Experience with major campaign management platform(s) within telecoms industry
  • Demonstrable data-mining, analytical skills and segmentation techniques
  • Experience working in a medium sized organization 
  • Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

Engineer - RF Optimization

Job Specifications:

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Job Description:
  • Measure Network Capacity and coverage enhancement functions within the assigned cluster with:
  • Capacity – Ensures Managed Services partner does capacity study at the beginning of the year and provides input to RF Planning.
  • Coverage – Ensures Managed Services partner does coverage optimization and provides input to RF planning on coverage gaps.
  • Technology Monitoring – Ensure multiservice sites (2G, 3G, 4G/LTE, 5G etc.) monitoring with good performance.
  • Measure Network optimization/performance management within the region with:  
  • Daily Network Health check using Statistical tools like MAPS.
  • Ensure Managed Services carries out Network Drive Test and Optimization to improve network quality.
  • Ensure Automatic Frequency Planning (AFP) of the GSM Network to improve the GSM network coverage, quality and customer experience.
  • Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets
  • Analyze and critic MSOP Weekly Optimization Reports and provide comments on SLA KPIs and Performance KPIs in order to foresee needs for coverage/capacity expansion.
  • Review network changes submitted by the optimization vendors before logging job request to the Change Management Portal and engage all relevant stakeholders before the Change Management Meetings.
  • Maintain accurate and thorough Knowledge of the network architecture
  • Coordinate customer complains resolution with the Optimization Vendor
  • Coordinate the handling of local network queries raised by the customer operations team in the assigned cluster
  • Maintain a detailed knowledge of the behavior and status of all sites in the assigned cluster to aid feedback to management
Qualification and Requirement:

Education:

  • First Degree in Electrical/Electronics Engineering, Computer Engineering or related disciplines.

Experience:

  • 3-7 years of experience which includes:
  • RF Optimization experience with a Telecom vendor or Wireless Telecom operator  
  • Experience on 2G, 3G, 4G Optimization

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Senior Manager - Innovation

Job Specifications:

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Job Description:
  • Scan the business evaluating opportunities, customer needs and organizational capabilities with a view to addressing the threats of disruptive business models in a manner that ensures the long-term competitiveness of MTNN
  • Develop solutions to broad business interests with little or no precedent, that may require comprehensive and original concepts and approaches
  • Anticipate, define and help capture opportunities leveraging multiple sources of data: technology trends, consumer and customer insights, behavioral and attitudinal data, competitive information etc.
  • Drive increase in Shareholder return by ensuring that initiatives are aligned to achieve all elements on the business score card.
  • Drive the development of appropriate business models to deliver revenue from breakthrough ideas  
  • Contribute to the development of financials and business case for relevant initiatives
  • Work with multiple sources of (often finance-related and non-related) data, integrating fact-bases and assumptions in order to develop complex financial and operational models
  • Evaluate opportunities for alignment to MTN strategic objectives, assess risks and determine mitigations
  • Lead ideation management and cultivation of Innovation mindset and culture across MTNN 
  • Identify new partnership opportunities globally and evaluate for strategic partnerships 
  • Build a pipeline of new breakthrough opportunities (innovation portfolio) and adopt a “fail-fast” approach to determine what can scale
  • Capture key industry trends and generate thought leadership reports for distribution
  • Provide leadership and expertise to drive MTNN’s digital and agile transformation aspirations   
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including achievement of MTNN NPS targets. 
  • Contribute to product life-cycle management through ownership of the product & services steerco process
  • Work directly with other departments & Business teams to deepen relationships and drive innovation.
  • Manage a portfolio of multiple projects across Divisions. 
  • Build relationships and networks as well as facilitate collaboration with organization’s internal and external experts related to innovation and ventures initiatives 
  • Lead the development and implementation of playbooks to embed and sustain innovation and ventures
  • Ensure that internal stakeholders are kept informed of the progress of the organization in achieving innovation targets 
  • Develop a highly capable innovation practice within MTNN
  • Support the identification, evaluation and tracking the development needs and performance of staff within the function, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Qualification and Requirement:

Education: 

  • A first degree in engineering, IT or a related field
  • Certifications in innovation management and/or an MBA are advantageous
  • Certification in data analytics, data sciences, agile and digital transformation also advantageous  
  • Fluent in English

Experience:

  • 9 – 17 years’ experience which includes:
  • Management track record of 4 years or more 
  • Minimum 3 years experience working in innovation management, technology, technology and innovation hubs or venture capital 
  • Experience working with start-ups    
  • Experience working in product development or utilizing design thinking methodologies is desirable
  • Advanced experience working with Microsoft Excel and Microsoft PowerPoint

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Method of Application

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Deadline: Not Specified

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