MTN Nigeria Graduate Recruitment 2023

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for MTN Nigeria Graduate Recruitment.

Job Specifications:

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Job Description:
  • Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
  • Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
  • Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
  • Manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
  • Manage customer acquisition for financial services within assigned territories 
  • Manage operation and acquisition of merchant network within assigned territory
  • Ensure increase in sales/activations and product penetration by ensuring brand visibility within the territory.
  • Ensure acquisition and growth of revenue-generating agents, customers, merchants and ensures they are transacting 
  • Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationships. 
  • Build and maintain relationships with agents and financial service partners, participate in organizing channel distributor forums and events to enhance business relationships.
  • Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct reports to ensure that targets are achieved.
  • Manage relationships with banks and every other financial service stakeholder within assigned territory.
  • Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
Qualifications and Requirements:
  • A first degree in any relevant discipline
  • Fluent in English

Experience:

  • 3 – 7 years experience including:
  • Experience working in a medium-sized organization 
  • Experience using data mining tools
  • Telecoms experience would be an added advantage

2023 ONGOING JOBS

Analyst - Credit Performance

Job Specifications:

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Job Description:
  • Regular follow up on postpaid transactions to ensure compliance with credit terms
  • Prepare reports periodically according to reporting deadlines
  • Generate credit performance report indicating the ageing of debts and collections
  • Generate and evaluate Trade Partner and customer credit status, credit utilization and credit sales reports
  • Receive, prepare and manage correspondence related to assigned credit activities
  • Conduct credit utilization efficiency on credit customers and trade partners for necessary limit reviews.
  • Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due
  • Collaborate with strategic business units in validating data for upload on the credit bureau platform
  • Engage strategic business units on credit portfolio performance
Qualification and Requirement:
  • First degree or equivalent in Accountancy, Economics, Business Administration or related fields 
  • Fluent in English 

Experience:

  • 3 – 7 years’ experience in an area of specialization; with experience working with others
  • Experience working in a medium-sized organization 
  • Experience in lending, loan performance review, audit, risk and/or compliance or consulting 

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Analyst - Business Intelligence

Job Specifications:

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Job Description:
  • Develop and automate Enterprise Business reports (standard reports/dashboards); obtain business intelligence/insights from internal sources 
  • Propose process efficiencies for data analysis, content, consistency, intelligence to maximize display and data quality assurance
  • Perform variance analysis on projects within Enterprise Business
  • Create dashboards for management giving complete view of revenue impact and customer loyalty and churners
  • Produce analysis and business intelligence to Enterprise Business by utilizing various tools and drawing on proven proficiency/experience (including all aspects of the architecture of cube/report design, creation etc.)
  • Provide management with fact-based, business-oriented actionable insights to facilitate informed decision making
  • Carry out validation and control of revenue reports
  • Support Customer Lifecycle Management (CLM) for micro campaign opportunity tapping
  • Support Enterprise Business division in the production of information systems.
Qualification and Requirement:
  • First degree in a numerate discipline (preferably Business/Information Systems Management or related field)

Experience:

  • 3 – 7 years’ experience including:
  • 2 years’ experience in the area of data science/analytics business systems/business intelligence etc.
  • 2 years experience within Telco environment
  • Knowledge of Business Intelligence tools (Oracle, SAS, Business Objects/DB2 etc.)
  • Experience in data warehousing, dataflow structure within telecoms industry is desirable.

Specialist - Operations Support System

Job Specifications:

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Job Description:
  • Develop and maintain tools, applications and scripts to increase the effectiveness of the OSS/NMS and Tools platforms.
  • Perform system administration for the OSS/NMS and Tools platforms.
  • Manage system updates/necessary changes in systems set-up in OSS/NMS and Tools platforms.
  • Carry out corrective, preventive and routine maintenance on OSS/NMS and Tools platforms.
  • Monitor status and performance of the network elements interfacing with the OSS platforms.
  • Maintain databases where standard data on OSS is kept.
  • Ensure proper integration of all new network elements into OSS/NMS and Tools platforms.
  • Provide Back-End and Front-End support to OSS/NMS and Tools platforms users.
Qualification and Requirement:
  • First degree in Electrical/Electronic or Computer Science or related discipline 
  • Unix/Linux certification is desirable
  • Knowledge of Python/Perl is desirable

Experience:

  • 3 – 7 years of experience which includes:
  • Hands-on experience in Unix/Linux System Administration
  • Hands-on experience in scripting and programming in telecommunications/IT environment
  • Telecommunication industry experience or experience in related industries is desirable

Manager - Digital Marketing

Job Specifications:

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Job Description:
  • Develop, execute and implement MTN’s Digital marketing plans across all Digital media, Social media, web etc.
  • Implement annual and tactical Digital Marketing plans to deliver on set business KPIs on brand engagement and product and services adoption
  • Drive performance and attribution for all product and services campaigns.
  • Drive an increase in MTNN’s Brand Health Tracker and Brand Net Promoter Score 
  • Maintain market lead as the number one  Digital brand in the Telco space on website ranking, followership and engagement
  • Develop, execute and manage all digital campaigns for the MTN Brand, in line with MTN’s digital strategy 
  • Develop content strategy and innovative social media engagement initiatives to drive brand differentiation and affinity
  • Drive campaign performance and conversion using SEO/SEM, re-marketing, display advertising leading to attribution, referral marketing, content marketing etc.
  • Assist the Senior Manager Digital Marketing in effectively providing guidance to internal stakeholders in the development and deployment of content and creatives for optimal efficiency 
  • Prepare campaign reports and overall web/social channels performance
  • Maintain and manage the company’s website and all related websites for better user journey and website ranking 
  • Manage in-house creative department to ensure alignment of all brand communication with the MTN Group CI
  • Manage the creation of all project documentation (plans including communication; project; risk and stakeholder management plans)
  • Analyze and interpret user journey stats in order to improve the customer experience 
  • Lead team to prioritize and implement all approved initiatives to deliver on set business objectives 
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
Qualification and Requirement:
  • First degree in a business related or any social science discipline
  • A post-graduate degree in Marketing, Digital Marketing, Business Administration or a related discipline will be an added advantage
  • Relevant certification in Digital Marketing
  • APCON Certification
  • Fluent in English

Experience:

  • Experience: 6 – 13 years’ experience which includes:
  • At least 4 years in digital marketing driving digital strategy & advertising
  • At least 1 year core marketing experience
  • Experience in leading teams and agency relationships in planning and developing digital campaigns
  • Proficiency in the use of Digital Marketing tools like, Google analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp etc.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
  • Strong communication and writing skills
  • Interpersonal skills
  • Project Management skills.

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General Manager - Enterprise Sales

Job Specifications:

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Job Description:
  • Provide technical leadership/advice in the formulation and development of Enterprise Sales policies and guidelines and ensure compliance of operations of the department with MTN policies and procedures.
  • Develop and implement plans in support of approved Enterprise Solutions strategies, ensuring an effective method of monitoring related initiatives is deployed as well as providing regular management reports on the plans.
  • Develop Enterprise Sales strategies and initiatives to meet targets in alignment with the division/MTN corporate strategy and in response to events or changes impacting departmental activities.
  • Drive and manage the Enterprise Business Sales team to meet and beat revenue and new business targets and ensure integrated channel management, supported by appropriate systems such as Customer Relationship Management (CRM).
  • Provide thought leadership and advice on the creation/adoption of a framework to integrate business analysis and planning into MTNN’s engagements and identify/create distinct competitive advantages for the organization through strategic use of information.
  • Plan and develop framework and strategies for delivering information/analytics solutions to key stakeholders and leading the design and oversight of business intelligence and reporting tools. 
  • Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Assess resource requirements for the department and develop budget for the Enterprise Sales function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions and new markets.
  • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
  • Support the sale of complex communications solutions in large corporate customer organizations (consultative-based selling) by developing effective counterpart relationships.
  • Identify viable business opportunities trends with strong supporting business case imperative to outputs, strategic business and industry-related research and analysis.
  • Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand.
  • Develop and implement an effective account management strategy which includes contact strategies, account development planning and sales pipelines.
  • Develop and implement reseller agreements, distribution strategies and other sale opportunities.
  • Review Enterprise Sales performance/market information, provide executive management with timely feedback on response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses.
  • Coach and mentor the Enterprise Sales team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
  • Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
Qualification and Requirement:
  • A first degree in Business Administration, Marketing or any other relevant discipline
  • An post graduate degree preferably in a business related discipline (e.g. MSc , MBA, etc) will be advantageous
  • Fluent in English and language of country preferable

Experience:

  • Minimum of 12 years’ experience which includes:
  • Senior management track record of 3 years or more; with at least 3 years in relevant sector/industry as per relevant role
  • Experience working in a global/multinational enterprise (understanding of emerging markets is advantageous)
  • Work experience across diverse cultures and geographies
  • Experience in managing a national sales force 
  • Experience in developing sales strategies and performance metrics
  • Commercial experience in relevant sector
  • Experience in identifying new markets
  • Corporate sales experience is a plus

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Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.

Deadline: March 13, 2023

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