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Thursday, January 27, 2022

Operations Manager at the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Applications are invited from interested and qualified candidates to apply for Operations Manager at the British Council

Job Specifications:

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Department: Exams
Contract Type: Locally Engaged   
Duration: Indefinite   
Pay band: 6

Job Description:

  • The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices. 
  • The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations.
  • This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards.
  • The role will work closely with commercial and business development colleagues in the geography.

Main Opportunities / Challenges for this Role

  • Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
  • Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography
  • Implementing significant change, with regards to people, process and systems
  • Upholding a customer service culture

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Qualifications and Requirements:

  • Relevant experience of overseeing production of goods/provision of services
  • Experience of planning and delivery in a fast-paced operational environment at a management level
  • Experience managing teams
  • Experience of delivery change and ensuring that new ways of working are embedded

Desirable:

  • University degree in any subject or relevant qualification
  • Experience working in Exams environment
  • Experience of leading on delivery of computer-based exams

Additional Information:

  • All applicants should have a pre-existing legal status to live and work in Nigeria.  
  • A connected and trusted UK in a more connected and trusted world.

Remuneration
N8,106,740 per annum

Method of Application

Interested and qualified candidate for “Operations Manager at the British Council” should click the APPLY HERE button below.

Deadline: March 7, 2021

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