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Thursday, January 27, 2022

Operations Manager at the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Applications are invited from interested and qualified candidates to apply for Operations Manager at the British Council

Job Specifications:

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Department: Exams
Contract Type: Locally Engaged   
Duration: Indefinite   
Pay band: 6

Job Description:

  • The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices. 
  • The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations.
  • This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards.
  • The role will work closely with commercial and business development colleagues in the geography.

Main Opportunities / Challenges for this Role

  • Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
  • Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography
  • Implementing significant change, with regards to people, process and systems
  • Upholding a customer service culture

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Qualifications and Requirements:

  • Relevant experience of overseeing production of goods/provision of services
  • Experience of planning and delivery in a fast-paced operational environment at a management level
  • Experience managing teams
  • Experience of delivery change and ensuring that new ways of working are embedded


  • University degree in any subject or relevant qualification
  • Experience working in Exams environment
  • Experience of leading on delivery of computer-based exams

Additional Information:

  • All applicants should have a pre-existing legal status to live and work in Nigeria.  
  • A connected and trusted UK in a more connected and trusted world.

N8,106,740 per annum

Method of Application

Interested and qualified candidate for “Operations Manager at the British Council” should click the APPLY HERE button below.

Deadline: March 7, 2021

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