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Tuesday, September 27, 2022

Operations Officer at First Bank of Nigeria Limited

First Bank of Nigeria is a Nigerian multinational bank and financial services company headquartered in Lagos. It is the biggest bank in Nigeria by total deposits and gross earnings.

It operates a network of over 750 business locations across Africa, the United Kingdom and representative offices in Abu Dhabi, Beijing and Johannesburg set up to capture trade-related business between geographies.

Applications are invited from interested and qualified candidates to apply for Operations Officer at First Bank of Nigeria Limited

Job Specifications:

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Job Description:

  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
  • Bundles, wraps and seals counted money.  Separates mutilated and worn bills.
  • Use various cash management systems to ensure accurate counting
  • Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

NON-Financial Transaction Officer:

  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Educate and migrate customers to Alternative Channels
  • Proactively receives and responds to customers’ inquiries within their scope of authority
  • Ensures effective queue management
  • Effectively cross sells the Bank’s products and services
  • Maintain a customer friendly and organized banking hall
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

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Qualifications and Requirements:

  • Minimum of HND upper class
  • Minimum of bachelor’s degree, with a minimum grade of 2.2

Experience:

  • Minimum of one-year relevant working experience in financial institution, covering a range of functional areas.

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Method of Application

Interested and qualified candidate for “Operations Officer at First Bank of Nigeria Limited” should click the APPLY HERE button below and start their application.

Deadline: March 1, 2022

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