Latest Opportunities at ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. 

The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025. Apply for the job opportunities at ENGIE Energy Access. They are currently recruiting for the positions below:

Job Specifications:

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Job Description:
  • Providing day to day direction and support to the accounting team ensuring expectations are communicated and departmental goals are achieved
  • Coaching, training and developing the team, including employee performance evaluations and providing career development planning and opportunities
  • Work together with the accounting team to evaluate and improve processes to enhance speed and accuracy of accounting tasks
  • Overseeing: Compliance & Taxes, Accounts Payable, Accounts Receivable, financial statements and cost reports, and analysis receipts and disbursements, general journals, fixed assets and month end processes
  • Leading and providing oversight for month-end close
  • Preparing forecasts and monthly reports
  • Developing, implementing and assessing short and long-term programs, goals and objectives for accounting department
  • Ensuring that accounting practices, records, controls and decisions are made according to accounting standards and Company policy
  • Organising and manage periodic stock takes and perform inventory reconciliations
  • Preparation of statutory accounts and overseeing preparation and completion of the annual tax returns
  • Performing other duties as required
Qualifications and Requirements:
  • 7 years of broad-based accounting/reporting experience, including minimum 3 years supervisory or management experience
  • Knowledge of SAP software
  • Working knowledge of Nigerian tax laws
  • Experience working with and producing management and statutory accounts
  • Excellent computer skills in the Microsoft Office environment with advanced Excel skills
  • -Experience in supervising, evaluating, training and motivating employees
  • Excellent communication skills
  • Exceptional attention to detail
  • Experience working at multinational organisations will be advantageous
  • Awareness and ability to demonstrate the importance of ethics & appropriate codes of conduct in the workplace
  • Ability to achieve daily targets while attending to impromptu activities that may occur

Qualifications

 ACA/ACCA/CIMA qualified or equivalent accounting qualification i.e. degree in Finance or Accounting

Communications Manager

Job Specifications:

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Job Description:
  • Manage the ENGIE Energy Access internal communication channels (newsletters, intranet, etc.), safeguarding the consistency of messages
  • Develop monthly newsletter in collaboration with country teams and other departments
  • Manage internal comms campaigns and support internal stakeholders’ comms needs

External Communications

  • Write and design materials and contribute to the development of the ENGIE Energy Access website, create content for and manage the social media channels, write and design an external newsletter, support the preparation of press materials (press releases, Q&As, blog articles etc.) and follow up on PR opportunities for the ENGIE Energy Access organization

Events management

  • Support the organization, coordination, and follow-up of internal and external communication events such as townhalls, webinars, exhibitions, conferences, press trips, delegations, etc.)

Country Support

  • Play a key role in supporting the communications network across the ENGIE Energy Access countries
  • Organize knowledge sharing and capacity building sessions for country teams to improve their communications effectiveness

Others

  • Edit and manage the suite of ENGIE Energy Access media assets, including photographs, raw video footage and other relevant documents
  • Support with the development of visual assets such as graphics, GIFs and videos

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.  

We believe that great managers: 

  • Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results. 
  • Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 
  • Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 
  • Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening. 
  • Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 
Qualification and Requirement:
  • Minimum 5 years of experience in Communications/Marketing in large companies or equivalent experience in journalism or the media
  • Ability to collaborate well with a multicultural and geographically dispersed network
  • Excellent verbal, written, and digital communications skills
  • Self-starter and ability to work independently
  • Open, flexible and pragmatic mindset, passionate about energy and innovation
  • Familiarity and experience managing social media channels
  • Excellent project management skills paired with great attention to detail

Qualifications :

  • Degree in Communications / Marketing / Journalism or Public Relations

 Language(s): 

  • English
  • French is a plus

 Technology :

  • Knowledge of the latest communications related software, applications

Nice to have:

  • Working knowledge of Adobe Illustrator, Premiere Pro, After Effects
  • Experience in creating SEO for websites
  • Experience in digital marketing for social media

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Nigeria Credit Operations Manager

Job Specifications:

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Job Description:
  • Designing Nigeria Credit Operation Strategies
  1. Work closely with Head of Customer Finance, Head of Commercial and Head of Customer experience to design innovative and data driven credit solutions for our customer overdue calls.
  2. Lead the operationalization of new systems and process getting buy-in from the implementing team and ensuring they have the right tools and support to successfully roll out.
  3. Work with the Customer Experience Team to ensure there are adequate resources allocated to customer finance related work, and optimal level of productivity and performance within the team.
  • Manage core field teams:
  1. Build a team of Customer Finance representatives and Zonal credit managers across the country who manages the ensure fulfillment of monthly collection target.
  2. Lead management of the teams that lead our customer-facing credit and fraud interventions.
  3. Recruit and on board more staff to scale up the teams where necessary.
  4. Mentor the team to continuously build their critical thinking and execution skills so that they can maximize their contributions to EEA (ENGIE Energy Access) Nigeria and grow with the company.
  5. Coordinate with Commercial and Customer Experience team to define protocols for how different teams interact with customers so that we encourage good repayment behavior in an inclusive and customer-friendly way.
  • Stakeholders and Credit Project Management
  1. Build a start to finish credit related projects within and outside the department by engaging all stakeholders: Commercial, Customer Experience, Operation for successful implementation.
  2. Manage an appropriate cost-benefit budgeting system for core field teams.
  3. Work closely with the Marketing team in building data driven, cost-efficient and sustainable customer promotions that improves customer repayment and drives towards achieving collection target.
  4. Hold monthly engagement with State Business Managers to identify and implement key projects that will improve customers repayment.
  • Monitoring, Training and Approvals:
  1. Monitor dashboards and report on performance of all Customer Finance related work happening through the field team, help the relevant teams in creating action plans to course-correct where needed.
  2. Conduct quarterly credit training for Managers identify gaps within the system and ways to improve on them.
  3. Grant approval for Loans for Large Kits based on approved credit risk and limit.
  4. Help foster and encourage a “culture of credit,” understanding of and compliance to standards and performance management against credit KPIs amongst the field team and get regular feedback and ideas from this team to improve how we run our operations.
Qualification and Requirement:
  • 4+yrs leadership experience working in an organization with the field team, preferably in energy access, asset-financing, microfinance etc.
  • A proven team player and cross-department collaborator, who is also an independent thinker.
  • Willingness to spend time in the field with our customers and teams to truly understand and improve how systems and processes are being implemented “on the ground.”
  • Strong written and verbal communication skills (English) to understand pain points, generate buy in and effectively communicate results.
  • Experience working with and implementing projects that require cross-functional buy-in and collaboration through field staff in a market like Nigeria.
  • Ability to hold teams accountable for following our process and achieving targets and not being afraid to raise issues (with solutions) as they come up.
  • Ability to analyze processes/performance and make suggestions & improvements is a big plus-Experience with communicating data to drive operational performance with data visualization tools like Tableau/PowerBI/Python/R is a plus (being able to effectively build out requirements for such dashboards to be built by others is a must)
  • Being tech-savvy and confident in your ability to work with new data/tech tools and continuously looking to build your data analysis, visualization and communication skills is a must!
  • Demonstrated experience building out dashboards that take complex inputs/processes and simplify them to be actionable and insightful to have a direct impact on improving operational performance is a big plus; willingness to put time and effort into building up skills in these areas is a must
  • Experience with effective system/process design, especially in the energy access context
  • Good data analysis skills and a strong desire to continuously learn more in this area to help others make data-driven decisions/recommendations.

Qualifications:

  • Minimum of bachelor’s degree in a related subject such as energy, Statistics, finance, microfinance, engineering, project/operations management.
  • Master’s degree in related field like microfinance, operations, risk management is a plus

Language:

  • English and proficiency in one or more Nigerian languages is a big plus 

Technology:

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience using data analysis tools e.g., Excel, SQL, Python/R etc.

Nigeria IT Systems Engineer

Job Specifications:

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Job Description:
  • Ensure the installation and maintenance of internal network infrastructure
  • Installation, procurement and maintenance of Call Center technical Infrastructure
  • Facilitate the procurement of work tools (laptops, tablets etc.) to ensure employees are able to work effectively
  • Create policies to govern computer security procedure and work tool management for the company
  • Integrate and facilitate optimal network solutions using best practices to ensure Company operations remain unaffected

Deliverables and Activities

  • Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
  • Build effective solutions for our call centre demands
  • Implementation of IVR and USSD channels to aid customer engagement
  • Initiate and manage relationships with external stakeholders/vendors
  • Purchase of computer systems and other IT related equipment for staff onboarding
  • Maintenance of stock of computers and other IT related equipment belonging to Fenix
  • Ad Hoc and support assignments to ensure optimal up-time for internal stakeholders
Qualification and Requirement:
  • Extensive IT Vocational Institute certifications and experience or Relevant Bachelor’s degree
  • 3-5 years Linux system administration experience
  • Strong system, network debugging and troubleshooting skills.
  • Experience working with VoIP, SIP, TDM, and related technologies
  • Experience with Asterisk, Kamailio etc
  • Custom Asterisk application development experience.
  • Ability to transpose service or feature descriptions into technical requirements
  • Experience setting up an internal network in an organisation of more than 50 people
  • Experience designing and developing call centre solutions
  • Experience customising existing call centre solutions
  • Ability to rapidly build and test new services and features.
  • Excellent written and verbal communication skills in English

Highly Desired Skills:

  • Working knowledge of IP networking and configuration
  • Good people skills
  • Ability to organize, multi-task and prioritize tasks
  • Ability to make recommendations to effectively resolve problems or issues
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Nigeria Operational Marketing Manager

Job Specifications:

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Job Description:
  • Creation of grassroots marketing strategies, campaigns and promotions, with the aim of driving sales and improving product & brand knowledge.
  • Align with the priorities of commercial teams to deliver marketing initiatives that will support overall business results
  • Analyse data, monitor grassroots marketing campaigns and evaluate results
  • Review campaigns and analyze data to determine ROI from marketing initiatives and recommend changes, if needed to drive business growth
  • Own, evangelize and drive cohesiveness of key brand messages and USPs within field teams
  • Oversight of the team that oversee the leads generation process, from both online and off-line channels
  • Segment Marketing: Marketing strategies for; Product Marketing, Community Relations. Regional Marketing: Nigeria (All States)
  • Plan strategic events to raise the profile of the Organization
  • National & International Communications
  • Manage Company perception and brand equity

Deliverables and Activities

Brand & Marketing Strategy

  • Oversee brand strategy – Oversee the development and implementation of the Company’s overall brand, marketing and communications plan.
  • Marketing Strategy – Create and execute a broad marketing strategy for EEA Nigeria, and be responsible for understanding the business model, the company’s services, products and solutions, and positioning them favorably before target audience markets
  • Event Strategy – Create a focused event participation strategy for sponsored and corporate events that will help EEA Nigeria reach its target audience, customers & desired partnerships.

Customers

  • Customer Segmentation – Define customer segments, needs and value propositions
  • Value Proposition to Customers -Translate EEA’s offering into relatable value propositions for customers to drive uptake and build loyalty Position EEA Nigeria as the gateway to valuable data for consumers in the bottom of the pyramid stratum

Budgeting

  • Oversee Budget – Develop and oversee marketing budget and resource management to ensure optimal ROI on marketing spend

Collaboration

  • High-Level Support – Collaborate with the leadership team, commercial and product heads to articulate the marketing strategy. This process will involve rigorous prioritization and planning to ensure that the Marketing team provides adequate support to all other teams within the business
  • New Markets Entry – Work with the Commercial Director, Head of Sales and Expansion Manager to develop innovative, capturing GTM strategies for new market entry.

Brand Perception

  • PR – Build EEA Nigeria’s reputation, visibility and Top of Mind Awareness with press, newsletters, thought leadership and targeted campaigns
  • Value Proposition to Partners – Define value proposition to potential Partners
  • Traditional and Digital Media – Be an expert in traditional and digital marketing strategies that drive awareness and create leads

Data

  • Research Insights – Will be data driven and create a strategy for how to best disseminate research insights through various communication channels

Vendor/SupplierManagement

  • Manage relationship with 3rd party suppliers (marketing & media agencies, printers, collateral producers, etc.) to ensure price efficiency, adherence to guidelines and maintain EEA high-quality standards
Qualification and Requirement:
  • Bachelor’s degree in Marketing, Communications, or related field. MBA is an added advantage
  • Minimum of 8+ years of marketing experience. 3 years managing a Marketing Team
  • Strategic thinker and has executed strategic direction for a marketing unit.
  • The incumbent must be creative, witty, smart, good narrator, storyteller, excellent written, verbal and analytical skills.
  • Ability to translate brand and marketing strategy into simple and relatable initiatives for internal (staff) and external (customers) audiences
  • Ability to market and engage with rural communities to gain market penetration
  • Has worked in a B2C technology or FMCG business previously. Work experience that covers extensive field/BTL marketing, product launch, strong corporate comms experience, brand management etc
  • Deep understanding of the various marketing disciplines
  • Highly creative and innovative brand builder
  • Demonstrated results in building brand equity
  • Experience in leveraging customer analytics and segmentation to drive business growth
  • Can thrive working in a fast-paced company and able to liaise with stakeholders across multiple social strata, businesses and departments to get things done.

Nigeria Sales Team Lead

Job Specifications:

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Job Description:
  • Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
  • Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
  •  Managing installation technicians and maintenance technicians
  • Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

Deliverables and Activities

  • Participating in the recruitment of new staff and training of existing staff in applicable policies, guidelines provided by State Sales Manager and credit departmental standards.
  • Conduct periodic performance review and provide feedback to the sales agents.
  • Supervise the prompt high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access.
  • Support recruitment and coordinate installation technicians and maintenance technicians to ensure large solar home systems are installed and maintained.
  • Review monthly commission payments, follow up on faulty installations and inform finance department about deductions.
  • Providing regular portfolio & compliance reports to State Sales Manager and credit control team
  • Support quarterly inventory audits for service center and POS in the location.
Qualification and Requirement:
  • 1 – 3 years working within the core field sales team
  •  Previous experience in a managerial position is an added advantage
  • Ability and passion for coaching and training.
  • Good problem-solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Ability to work under pressure to meet deadlines
  • Excellent verbal communication skills with customer focus
  • Computer literate, team player and dynamic self-starter.
  • Willing to travel/assign in any geographic area in Nigeria
  • Fluent in English.

Qualifications
BSc. Degree or Equivalent

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Nigeria Stock Control Officer

Job Specifications:

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Job Description:
  • Provide excellent customer service to all ENGIE Energy Access customers at all times
  • Attract new and existing customers to the Point of Sale
  • Supervise the movement & stock count of EEA inventory to and from the Point of Sale
  • Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities

  • Provide exceptional experience to ENGIE Energy Access customers at all times
  • Serve as a liaison between the customer and EEA
  • Resolve customer requests, questions and complaints while frequently analyzing situations to
  • determine best use of resources
  • Diagnose technical issues with customer units and accessories and support the after sales service process
  • Provide accurate product information to customers
  • Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
  • Contribute to ensuring up-to-date and accurate inventory records for Stock audits
  • Provide regular reports on sales, support, inventory, and customer data handling and management
  • Support the process of receiving, assessing and transferring voluntary and deactivated kits and
  • any damaged swap stock back to EEA HQ within one month of receipt at the Centre
  • Ensure accurate and high quality information is added into EEA data systems.
  • Help collect data on customer feedback and satisfaction
  • Escalate any unresolved issues or questions to your supervisor/ manager
  • Ensure all EEA customers have a great end-to-end customer experience
Qualification and Requirement:
  • Candidate should be fluent in English and at least 1 other local language from the region you are applying
  • Critical thinking skills.
  • Good influencing and negotiation skills.
  • Flexibility with ability to work under pressure to meet deadlines.
  • Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
  • Excellent verbal and written communication skills.
  • Team player who is able to work independently.
  • Ability to establish and maintain effective working relationships with internal and external customers.
  • Demonstrate a high level of professionalism and integrity.
  • Should demonstrate both verbal and written communication skills.
  • Should have a smartphone.

Qualifications
A Minimum of OND

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