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Tuesday, July 7, 2020

Senior Customer Service Agent at MAERSK Nigeria

Maersk Nigeria is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.

Maersk Nigeria is looking for a seasoned Customer service professional to join our team in Lagos. He/she will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk.

Maersk Nigeria is calling on applications from interested and qualified candidates to apply for the position below;

Job Specifications: Full Time, Required Qualifications: BA/BSC/HND – MA/MSC/BA, Unit: Customer Service & Location: Lagos State | Nigeria.

Job Description:

Have more Customer’s business Acumen and ability to know what factors drives the decision making.

Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.

Ability to align with customer expectations upfront & to be able to respond with suggested solutions.

Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.

Together with One team, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.

Be fully responsible for customer satisfaction across Maersk product offering (own customers).

Willingness to go the extra mile towards the customers & with focus on providing solutions.

In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

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Qualifications and Requirements:

Minimum BSc or Masters Degree /MBA in any business related course.

Minimum 5 years customer service or logistics & services experience.

Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.

Strong interpersonal and communication skills.

Passion for Customer Service.

Pro-active person with a service-oriented mindset.

Dedicated, Decisive and result orientated with a can-do attitude.

Likes to get it right the first time, find root cause of issues, and can look ahead to avoid issues from happening.

Able to work under pressure while keeping quality in focus.

Comfortable with Change Management and capable of delivering high quality before, during and after transformation.

Good process understanding and digital proficiency.

Well organized, efficient and effective.

An excellent team player.

Good moral compass and ability to work the Company’s values.

Fluent in English (written and oral)

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